Bag, Borrow & Steal Private Sale of Knockoff?!

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#91
^^ if you're confident in your brand knowledge, there is no reason not to buy a bag. It's easy to tell when you have a fake in your hands (most times), and if that happens you can return it.
 
#93
I'm getting two bags back from them. These are bags that I bought at the factory store and were still NWT. I sent in good pics, they made me an offer and I accepted and shipped them with a few other items. I heard on all the items but these two, so I went online to check and to my surprise they say "Declined by Avelle" It didn't say jack abou them returning them to me so I wrote to CS and this is what I got back:

"Thank you for contacting Avelle, the New Bag Borrow or Steal regarding your declined submissions.
I am so incredibly sorry for any inconvenience and confusion in this! I do know that we only decline items and send them back based on our inability to ensure 100% authenticity or if the item is more worn that we were anticipating and cannot simply refurbish it. I am so sorry that you were not notified of these being sent back to you! I do know that you were supposed to receive an automated e-mail notifying you of this change and the shipment of your beloved bags, which obviously was never delivered to you successfully!

I am so sorry about that, how infuriating for you I am sure! But I am so glad that you wrote in so I could have a chance to remedy this for you myself today! Just so you know it will only take about 4 to 6 business days for UPS to deliver them to you from the day that they were sent out from our warehouse which is located in Wisconsin. So you should get them soon! I hope that you have found this information helpful. Please do not hesitate to let us know if you have any further questions or concerns. "


Really BBOS? Can't determine authenticity? I think these will be the last two bags I send to them.

I also have one more NWT bag that I sent to them that is in limbo....still says "Received by Avelle" when I've received my check for all my other items. Why do I think I'll be seeing this bag back to me as well??
 
#94
How long has it been in limbo? I know it's REALLY annoying when they send back NWT bags. Rather than do that, they really need to get better at authenticating bags. Cmon...Coach is not a hard brand to authenticate!! I think they are just cheaping out when they refuse something NWT.
 
#96
Hmmmmmm, have one I'm getting ready to ship off that is a MFF bag. 110% auth (as you gal's know I don't do Foach bags.) They gave me an OK cash offer, the merch credit offer was better and that's what I decided to take. I wonder if THAT makes a difference as to what they keep and what they send back?

<--------PS, check out the bag I just ordered!! B. Mischka (my first) and I'm doing back flips with excitement!!! -avatar pic-
 
#98
Oh lookie....LOL


Congratulations! We love your beautiful Coach xxxxxxx ,and we are happy to inform you that the check for $xxxxx is in the mail. The check should reach you within 3-5 business days. If you have any questions, please don?t hesitate to call or email.

Thank you again for selling us your wonderful Coach. As you have other luxury handbags or accessories that you are thinking of letting go, please be sure to think of us first.

We hope that you found the selling process simple and efficient, and the communication informative. We are interested in hearing from you. Please email us at [email protected]. We welcome your comments.

Thank you again for allowing us to serve you! We look forward to hearing from you in the future.


Yeah...I'm thinking I'm done with them...
 
#99
Dear Toonces,

In your first post you posed a question regarding the status of a bag you submitted. I'm wondering if your second post is the answer to that question? I ask because if not I would be more than happy to look into any of your submissions and get any information or answer for you. Please let me know if I can help.

This of course goes for anyone who has any questions or concerns regarding AVELLE/Bag Borrow or Steal. I am always more than happy to help answer any questions or listen to any feedback.

Please feel free to contact me anytime about anything.

Thank you,

Erin
Customer Service Manager
AVELLE | The New Bag Borrow or Steal
866.922.2267 x 1103
 
#101
Erin, if you only offer store credit for returned bags, then perhaps you need to
add more pictures to bags description. there is one bag that i'm very interested in, but with only 1 picture there is no way for me to know about bag's condition.

seattleguccigal said:
Hello,

I am happy to answer all questions!

In regard to our general return policy, if you're referring to rental items, you have two business days from the date of receipt to have the item in return transit (this means UPS has scanned the return label barcode) to be eligible for a full refund, regardless of the reason.

If a rental item is returned before the term is up (let's say you rent it for a month but send it back after two weeks), please let Customer Service know and we will calculate and issue a pro-rated store credit.

If you're referencing a Private Sale purchase, the general return policy is 14 days from the date of receipt for store credit. We do not issue credit card refunds for Private Sale returns.

Now, if something is WRONG with the item (damaged, defective, etc.) or if something went wrong due to AVELLE, we of course will make an exception. We handle most scenarios on a case-by-case basis. We will do whatever makes sense for that particular customer and that particular scenario; we will do whatever will make the customer the most satisfied.

In regard to inauthentic items, if a customer claims they received a "fake" item, we typically ask them to return it here to our Seattle office. It is then inspected by myself, our VP of Operations, and our VP of Merchandising. We sometimes use outside resources as necessary. Once the item is deemed authentic, we notify the customer and it is up to her if she wants us to send it back or if she wants to simply return it and purchase something else.

We would never charge a customer for verifying authenticity. If the customer thinks it's not real we take it seriously and authenticate it and then follow the procedure I outlined above.

As the Customer Service Manager, it is my job to ensure that every customer, current or potential, has a positive experience and I work closely with any customers who have any issues to make sure they're resolved in a timely manner and to the satisfaction of said customer.

I truly hope I've answered everyone's questions and concerns. Please don't hesitate to let me know if there's anything I else I can do for you.

Thank you,

Erin
Customer Service Manager
AVELLE | The New Bag Borrow or Steal
866.922.2267
Click to expand...
 
#102
imagine said:
Erin, if you only offer store credit for returned bags, then perhaps you need to
add more pictures to bags description. there is one bag that i'm very interested in, but with only 1 picture there is no way for me to know about bag's condition.
Click to expand...
I do agree with you, there need to be more pics and description of the item.
 
#104
seattleguccigal said:
Dear Toonces,

In your first post you posed a question regarding the status of a bag you submitted. I'm wondering if your second post is the answer to that question? I ask because if not I would be more than happy to look into any of your submissions and get any information or answer for you. Please let me know if I can help.

This of course goes for anyone who has any questions or concerns regarding AVELLE/Bag Borrow or Steal. I am always more than happy to help answer any questions or listen to any feedback.

Please feel free to contact me anytime about anything.

Thank you,

Erin
Customer Service Manager
AVELLE | The New Bag Borrow or Steal
866.922.2267 x 1103
Click to expand...


Erin,
Yes the second post answered my question on the first and the status was changed in my list.

But, since I have your ear, is there any way to check to see why the two NWT bags that were submitted are being sent back to me after an offer was made and the bags were sent to BBOS? There's no way that these bags are not authentic and they are NWT. I can PM you my infor if you need it.
 
#105
Yes! I would be more than happy to try and get that information for you. If you are not comfortable posting your name and e-mail address here, please feel free to call me (866.922.2267 x 1103), come into live chat through our website, or e-mail me at [email protected]. I'm sorry, I am not sure if I have private message capabilities on this site.

I look forward to hearing from you soon.

Thank you,

Erin

p.s. We are open for about 50 more minutes (close at 6pm PDT) and then I will be in again Monday.
 
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