WOW! I just had the same thing happen to me! I have sent in plenty of items in the past (always 100% authentic-I don't do fakes) and some had tags/receipts, others no tags/receipts and had no problems at all. I sent in 3 Coach items just recently after they sent me quotes. One wristlet was purchased and the 2 Coach bags were declined. From their e-mailed response:
The merchandising team couldn't authenticate due to a lack of purchase receipt. I see that your submission of XXX was declined by our merchandising team because they were having a difficult time authenticating the bag due to the lack of provision of the original receipt of purchase. This item is being returned to you.
Really??? The fact that they were 100% AUTHENTIC wasn't enough to convince them? Why would they need a receipt when the items speak for themselves?!?!? Anyway, I received one of the bags back but am still waiting on the other. However, I am absolutely appalled that 100% authentic bags couldn't be verified. Isn't that what these people do for a living? How do they even know when they lend something out, they are getting back the same item? Needless to say, I will no longer be doing any kind of business with these folks. Thank you for letting me rant..I fell better now
The merchandising team couldn't authenticate due to a lack of purchase receipt. I see that your submission of XXX was declined by our merchandising team because they were having a difficult time authenticating the bag due to the lack of provision of the original receipt of purchase. This item is being returned to you.
Really??? The fact that they were 100% AUTHENTIC wasn't enough to convince them? Why would they need a receipt when the items speak for themselves?!?!? Anyway, I received one of the bags back but am still waiting on the other. However, I am absolutely appalled that 100% authentic bags couldn't be verified. Isn't that what these people do for a living? How do they even know when they lend something out, they are getting back the same item? Needless to say, I will no longer be doing any kind of business with these folks. Thank you for letting me rant..I fell better now
