After reading all of the posts regarding BBOS, I wanted to share my story with all of you fashionistas so you could know up front what kind of company this is.
First off, I live in the Midwest, in an area where couture and designer labels are non-existent. From my desire to test-drive a bag I desperately want to buy, I decided to try out BBOS so that I could "borrow" the bag for a short amount of time, get a "steal" quote, and buy it for a reasonable amount provided the bag measured up to their insisted standards. I did not even get that far.
I decided to play their game and "borrow" a bag, which is required before they will quote you a selling price. I went through the process to rent a Prada bag I have been eyeing, provided all information requested, and I even took the time to read their ENTIRE Terms and Conditions page, so I would know what I was getting into. The T&C indicated I might be asked for a deposit. I understood and was fine with that. After reading all of this, I went through with my rental, secured the bag with a credit card (which was charged 30 seconds later for the full amount of the rental, $95 for one week!) and received a confirmation email stating I should expect the bag on February 8th, five business days later.
The next day, I received an email from Avelle stating the bag I rented had a required credit check, and their attempt to pull my credit had been unsuccessful using the information I provided. I was to call their Customer Service number and provide them with my Social Security number.
Apparently Avelle doesn't realize that's illegal. You can't pull a copy of an individual's credit report without express consent. The "Terms and Conditions" page says ABSOLUTELY NOTHING about credit inquiries needed to rent bags. The reason they couldn't find me with my address information (thankfully!) is because I recently moved.
It will be a cold day in hell when I give a company full access to my identity to rent a purse (which I already paid for!). After researching with the BBB, this company is NOT BBB accredited, though they have received 21 complaints filed against them in the last 36 months.
Extremely shady business practices. Now I have to work to get a refund. Do business with this company at your own peril.