Hey- Sorry I saw this so late. The past three years I have been in Amsterdam several times each year for work. The LV store is exactly how Alessia said!!!! There were maybe 4 people and 6 employees. Everyone ignored me. I thought perhaps because I was sightseeing and it was winter, I didn't look that great so I came back the next day dressed for a dinner appointment, nothing. No help. They dont even look you in the face. Its horrible. On other occasions when I thought let me call them instead, still no help, they are short and really dont want to help you. I thought maybe it was because I was American and speaking english but then I got so mad I called the Paris number and the little frenchman who helped me was the opposite, he found my bag, had the boutique hold it for me and even passed me to the SA who was lovely and reccomended a charming hotel she had stumbled upon. When I get there that weekend there is a card from her welcoming me.
I thought it was just me who was treated like this at the Amsterdam store, I figured I dont wear flashy things and don't look like anyone special... Now that I know its not me, I am going to write a letter to the headquarters in Paris. I think everyone who is treated badly at a store should do the same, if its more than just one letter they know there is a problem.
I wonder, how did it end did you return the bag?
I hate it when it is your word against the SA's. I bought a pochette miroire in Honolulu that had glue stains on it when I took it back to show them I had to argue my side and then thank god there was an SA who had said in fact someone else returned one with that same problem so it was something on their side not mine.