+1 on this...I went today to exchange my Delightful NM in mono due to the canvas coating peeling and they said they've never seen this problem before. They had the manager look at the bag and authorized the exchange. I finished shopping (North Park Center-Dallas) and went to the car, only to see my new bag was peeling too! I went back to LV immediately and showed them where the peeling was and the manager seemed unwilling to admit it. I told her this is a known issue among LV owners and they have documented here on TPF. She said this forum has a bunch of people that don't know what they're talking about. I must have looked at her like she was insane and told her when there's pictures proving it you can't deny it. She told me I could only exchange the bag once more; then any other return would exceed the 3 returns allowed. I told her and the SA even though my bag is 1/10th of the cost of some of these bags in the store, LV needs to stand behind any of their products for defects. I'm not going to be constantly running to Dallas as I live 30+ miles away, plus the hassle of traffic, so I'm now the proud new owner of a Speedy B 30. I did not want to exchange for another Delightful as I could not risk another canvas defect. Ugh.
