Artsy and new canvas issues?

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#406
Lv frenzy said:
I have emailed them I had enough check this pic that's my delightful View attachment 3091647
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That's terrible! I've seen vintage bags in better condition. I guess that goes to show that the quality has gone downhill. I was seriously considering buying this bag since I think it's so beautiful but I held back. I'm staying away from new canvas for a while. Instead, I bought an empreinte cles and pre-loved Speedy b instead-- from before 2014! My canvas bags are all "workhorses"- not babied but still treated respectfully - and none of them look like all these recent canvas bags. I'm so sorry this happened to you! Hopefully you'll get some kind of store credit or repair without any hassle.
 
#407
LVLoveaffair said:
That's terrible! I've seen vintage bags in better condition. I guess that goes to show that the quality has gone downhill. I was seriously considering buying this bag since I think it's so beautiful but I held back. I'm staying away from new canvas for a while. Instead, I bought an empreinte cles and pre-loved Speedy b instead-- from before 2014! My canvas bags are all "workhorses"- not babied but still treated respectfully - and none of them look like all these recent canvas bags. I'm so sorry this happened to you! Hopefully you'll get some kind of store credit or repair without any hassle.
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Ya you took the right decision I was deceived by its look🙈
 
#408
Oh no, peeling on SLG's too :nogood:

I'm the one that started this thread and have returned two Artsy's because of peeling issues. I must admit that I'm following this thread closely, hopping that these storys will fade away so that I can buy my Artsy in Monogram again...because I'm not finished with that bag. I have it in Empreinte and love it, but love it even more in Monogram.

Therefore I'm so sad to read all these stories, and even more sad after talking to my SA last week. He asked if I had heard of more peeling problems, and I said SURE as in " are you really asking me this question" kind of way. I asked "are you still selling Artsy's"?, and he said "many, every week". And he said the have not had any complaints of peeling after mine. How can that be? Have I just been very unfortunate to have to bad Artsy's in a row, or are people just beeing blind to this?

It's so sad that LV is not taking this seriously...
 
#409
Linene said:
Oh no, peeling on SLG's too :nogood:



I'm the one that started this thread and have returned two Artsy's because of peeling issues. I must admit that I'm following this thread closely, hopping that these storys will fade away so that I can buy my Artsy in Monogram again...because I'm not finished with that bag. I have it in Empreinte and love it, but love it even more in Monogram.



Therefore I'm so sad to read all these stories, and even more sad after talking to my SA last week. He asked if I had heard of more peeling problems, and I said SURE as in " are you really asking me this question" kind of way. I asked "are you still selling Artsy's"?, and he said "many, every week". And he said the have not had any complaints of peeling after mine. How can that be? Have I just been very unfortunate to have to bad Artsy's in a row, or are people just beeing blind to this?



It's so sad that LV is not taking this seriously...
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I think that people don't care or they just don't see the peeling (WTF either way...)

It took a whole week for my local repair SA to give me a new one. And he had not seen this before. And im thinking that am I the only one who gets two bad artsys in Finland?? We only have one store and it's a busy one.

If the SAs would have had some info from the company (and they must know this in france!) we would not be the ones who had to tell the SAs about how big this issue is.
As customers we have to ask for the best so that we get the best in the future.
 
#410
Linene said:
Oh no, peeling on SLG's too :nogood:

I'm the one that started this thread and have returned two Artsy's because of peeling issues. I must admit that I'm following this thread closely, hopping that these storys will fade away so that I can buy my Artsy in Monogram again...because I'm not finished with that bag. I have it in Empreinte and love it, but love it even more in Monogram.

Therefore I'm so sad to read all these stories, and even more sad after talking to my SA last week. He asked if I had heard of more peeling problems, and I said SURE as in " are you really asking me this question" kind of way. I asked "are you still selling Artsy's"?, and he said "many, every week". And he said the have not had any complaints of peeling after mine. How can that be? Have I just been very unfortunate to have to bad Artsy's in a row, or are people just beeing blind to this?

It's so sad that LV is not taking this seriously...
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Even my SA have no idea about the artsy peeling issue until they came across my bag, either no one cares or they don't notice. I give a damn about what lv is doing about this whole issue all we are asking for is gud quality bags after paying such a big amount their quality is worse than a street bag. Even am facing issues with my delightful am sick of lv now their quality and service delays are putting me off this brand😐
 
#411
mayagt said:
I think that people don't care or they just don't see the peeling (WTF either way...)

It took a whole week for my local repair SA to give me a new one. And he had not seen this before. And im thinking that am I the only one who gets two bad artsys in Finland?? We only have one store and it's a busy one.

If the SAs would have had some info from the company (and they must know this in france!) we would not be the ones who had to tell the SAs about how big this issue is.
As customers we have to ask for the best so that we get the best in the future.
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I think this is true- we're all on tpf so we alert each other of any issues and we're all pretty educated about bags (styles, fit, etc). I also think we (tpf population) inspect our bags more than the "regular" person so we tend to find problems when they first occur - like a small crack in glazing or a few bubbles/peeling. Like you said, I feel most people don't care or don't see it until it's too late. And maybe they think THEY caused the peeling so they're afraid to complain to LV.
I wish LV did what Acura recently did--I got a letter stating my air bags are defective (along with thousands of others who have that make/model) and I had to bring in my SUV due to the recall to have them replaced for free. I got them replaced and then I sent a certificate to Acura letting them know I had the warranty work completed. But, imagine how many products LV would have to recall! They know it would cost them too much money so now they're just quietly handling it on a case by case basis. :(
 
#412
The boutique I go to also denies this issue and keeps telling me I'm the only one who's been having this issue. I don't believe them. Maybe they were just instructed to deny it. I hope they take this issue seriously because this is such a deal breaker for me.

Btw, can we all make a signature campaign of some sort regarding this issue to bring this to LV's attention. So they would know that this is not an isolated issue. Or maybe someone else has a better idea?
 
#413
ilvpt said:
the boutique i go to also denies this issue and keeps telling me i'm the only one who's been having this issue. I don't believe them. Maybe they were just instructed to deny it. I hope they take this issue seriously because this is such a deal breaker for me.

Btw, can we all make a signature campaign of some sort regarding this issue to bring this to lv's attention. So they would know that this is not an isolated issue. Or maybe someone else has a better idea?
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+1
 
#415
iLvPT said:
The boutique I go to also denies this issue and keeps telling me I'm the only one who's been having this issue. I don't believe them. Maybe they were just instructed to deny it. I hope they take this issue seriously because this is such a deal breaker for me.



Btw, can we all make a signature campaign of some sort regarding this issue to bring this to LV's attention. So they would know that this is not an isolated issue. Or maybe someone else has a better idea?
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+1 on this...I went today to exchange my Delightful NM in mono due to the canvas coating peeling and they said they've never seen this problem before. They had the manager look at the bag and authorized the exchange. I finished shopping (North Park Center-Dallas) and went to the car, only to see my new bag was peeling too! I went back to LV immediately and showed them where the peeling was and the manager seemed unwilling to admit it. I told her this is a known issue among LV owners and they have documented here on TPF. She said this forum has a bunch of people that don't know what they're talking about. I must have looked at her like she was insane and told her when there's pictures proving it you can't deny it. She told me I could only exchange the bag once more; then any other return would exceed the 3 returns allowed. I told her and the SA even though my bag is 1/10th of the cost of some of these bags in the store, LV needs to stand behind any of their products for defects. I'm not going to be constantly running to Dallas as I live 30+ miles away, plus the hassle of traffic, so I'm now the proud new owner of a Speedy B 30. I did not want to exchange for another Delightful as I could not risk another canvas defect. Ugh.
 
#416
Sorry to hear... I took my Sully bag back on my lunch break to Willow Bend and the associate called in to Louis Vuitton where they confirmed the issue. Once confirmed by their quality control he apologized for not knowing about the issue and I was walking out with a new bag within a hour. Call or visit Willow Bend Louis Vuitton based on my experience with the SA calling and replacing my bag. Once you get your new bag please report the SA at North Park. Keep us posted...
 
#417
lvclosetfreak said:
+1 on this...I went today to exchange my Delightful NM in mono due to the canvas coating peeling and they said they've never seen this problem before. They had the manager look at the bag and authorized the exchange. I finished shopping (North Park Center-Dallas) and went to the car, only to see my new bag was peeling too! I went back to LV immediately and showed them where the peeling was and the manager seemed unwilling to admit it. I told her this is a known issue among LV owners and they have documented here on TPF. She said this forum has a bunch of people that don't know what they're talking about. I must have looked at her like she was insane and told her when there's pictures proving it you can't deny it. She told me I could only exchange the bag once more; then any other return would exceed the 3 returns allowed. I told her and the SA even though my bag is 1/10th of the cost of some of these bags in the store, LV needs to stand behind any of their products for defects. I'm not going to be constantly running to Dallas as I live 30+ miles away, plus the hassle of traffic, so I'm now the proud new owner of a Speedy B 30. I did not want to exchange for another Delightful as I could not risk another canvas defect. Ugh.
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I just read your response to see it was resolved. The hassle was ridiculous...
 
#418
lvclosetfreak said:
+1 on this...I went today to exchange my Delightful NM in mono due to the canvas coating peeling and they said they've never seen this problem before. They had the manager look at the bag and authorized the exchange. I finished shopping (North Park Center-Dallas) and went to the car, only to see my new bag was peeling too! I went back to LV immediately and showed them where the peeling was and the manager seemed unwilling to admit it. I told her this is a known issue among LV owners and they have documented here on TPF. She said this forum has a bunch of people that don't know what they're talking about. I must have looked at her like she was insane and told her when there's pictures proving it you can't deny it. She told me I could only exchange the bag once more; then any other return would exceed the 3 returns allowed. I told her and the SA even though my bag is 1/10th of the cost of some of these bags in the store, LV needs to stand behind any of their products for defects. I'm not going to be constantly running to Dallas as I live 30+ miles away, plus the hassle of traffic, so I'm now the proud new owner of a Speedy B 30. I did not want to exchange for another Delightful as I could not risk another canvas defect. Ugh.
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Even I was tired of delightful issues and mono artsy had enough, went and picked up my azur artsy 🙌 she is stunning 🌸 just got this beauty yesterday.
 

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#420
Lv frenzy said:
I directly got in to their website onto client services and mailed them. I got their mail Id aswell before I could attach pics and mail again my issue was sorted out and I was allowed an exchange. [email protected]
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Thanks for sharing your experience. I bought an Artsy and I see tiny areas where peeling has started. I had to look hard to find them. I'm afraid that unless it gets worse, they just brush me off.
 
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