Artsy and new canvas issues?

[bagaholic1]

Sorry to hear that your replacement is peeling....

I think you should bring it back and opt for a store credit. I wouldn't keep a defective bag.

Store credit is the same as cash - it never expires. The manager of my local store confirmed this before.

Have you thought about getting an entirely different style? That might be your best bet. If not, I would still bring it in ASAP and get a store credit until the issue is fixed. Yes, I understand it's a pain going without a bag, but I would never settle on a defective bag, or let it get "worse"...

I mean, it almost sounds like the peeling isn't hugely bothersome to you(?) If that's the case, then I would just keep your bag, use it and enjoy it. More power to you.

Also: LV doesn't have a warranty on their bags. In fact, where is Charleston-Mom? She's very knowledgable on this subject. It is usually left to the discretion of the store manager - and who knows, there could be a turnaround in staff by the time you get around to exchanging it.

Thank you for responding. I was hoping you would.

I thought I would hold onto it in the hopes the issue would be resolved soon and then exchange it again. But now that you mentioned there is no warranty on their bags, I'm afraid that another store manager will do nothing for me. I will go back this weekend and just get merchandise credit unless I could decide on another bag. However, I'm worried about this issue on all canvas monogram bags.

It absolutely bothers me that it is defective. It is very frustrating. I honestly wish I never decided on purchasing this headache of a bag now.

It's a great relief that the merchandise credit doesn't expire. Thank you for your information.

 

[bagaholic1]

@bagaholic1: do you like the DE print?

I do like the DE print and that would resolve the issue for me. Thank you, I will surely consider that option although I do like the monogram more.

 

[luxurista]

Thank you for responding. I was hoping you would.



I thought I would hold onto it in the hopes the issue would be resolved soon and then exchange it again. But now that you mentioned there is no warranty on their bags, I'm afraid that another store manager will do nothing for me. I will go back this weekend and just get merchandise credit unless I could decide on another bag. However, I'm worried about this issue on all canvas monogram bags.



It absolutely bothers me that it is defective. It is very frustrating. I honestly wish I never decided on purchasing this headache of a bag now.



It's a great relief that the merchandise credit doesn't expire. Thank you for your information.

No problem! I really think store credit is the best way to go. So far, I have only heard of the following mono styles peeling: Artsy, Totally, Delightful, and one case of the Neverfull.

Are you looking exclusively for a tote-style bag? I was going to suggest the Turenne. If you really don't want to wait, I think that would be a great substitute to consider if it's your style, and it's very close in price to the Totally. I haven't heard about any issues with the Turenne.

 

[bagaholic1]

No problem! I really think store credit is the best way to go. So far, I have only heard of the following mono styles peeling: Artsy, Totally, Delightful, and one case of the Neverfull.

Are you looking exclusively for a tote-style bag? I was going to suggest the Turenne. If you really don't want to wait, I think that would be a great substitute to consider if it's your style, and it's very close in price to the Totally. I haven't heard about any issues with the Turenne.

Thank you, I agree that store credit would be my best option.
I will go through the bags on their website. The turenne looks nice but it's not for me. If I can't find a bag then I may purchase the pallas wallet but I guess there isn't a rush.
Thanks again.

 

[luxurista]

Thank you, I agree that store credit would be my best option.

I will go through the bags on their website. The turenne looks nice but it's not for me. If I can't find a bag then I may purchase the pallas wallet but I guess there isn't a rush.

Thanks again.

You're welcome. Good luck! Let us know the outcome

 

[bagaholic1]

No problem! I really think store credit is the best way to go. So far, I have only heard of the following mono styles peeling: Artsy, Totally, Delightful, and one case of the Neverfull.

Are you looking exclusively for a tote-style bag? I was going to suggest the Turenne. If you really don't want to wait, I think that would be a great substitute to consider if it's your style, and it's very close in price to the Totally. I haven't heard about any issues with the Turenne.

You're welcome. Good luck! Let us know the outcome

I definitely will. Thanks again.

 

[bagaholic1]

Do you have pics, by chance? I saw your old post, but am curious to see how it looks on the new bag too.

Here is a picture of one of the corners.

 

[bagaholic1]

You're welcome. Good luck! Let us know the outcome

Do you know if I can use LV (in Macys) merchandise credit to purchase things in Macys? Thank you

 

[luxurista]

Do you know if I can use LV (in Macys) merchandise credit to purchase things in Macys? Thank you

I definitely see the peeling. Such a shame...

That's a good question. I'm not exactly sure, but I want to say it would be exclusive to LV.

Maybe someone else can chime in...

 

[bagaholic1]

I definitely see the peeling. Such a shame...

That's a good question. I'm not exactly sure, but I want to say it would be exclusive to LV.

Maybe someone else can chime in...

I'll call tomorrow and find out. I'm pretty sure it's "no" since its a leased dept although you can use Macy's store credit in LV.

 

[Kellmom4]

I am on my third arts as well. Going to return tomorrow. My date code is also SD1105! I love this ourse. I am not sure what to do? In what city did you purchase yours? The sales lady is now wanting to take pictures and get approval. That makes me nervous because obviously it is a defect. She exchanged three already. I am not going to get stuck with another one that is defected.

 

[luxurista]

I am on my third arts as well. Going to return tomorrow. My date code is also SD1105! I love this ourse. I am not sure what to do? In what city did you purchase yours? The sales lady is now wanting to take pictures and get approval. That makes me nervous because obviously it is a defect. She exchanged three already. I am not going to get stuck with another one that is defected.

I would not get a fourth one, that's for sure.

 

[uhpharm01]

I would not get a fourth one, that's for sure.

Yep.

 

[bagaholic1]

I am on my third arts as well. Going to return tomorrow. My date code is also SD1105! I love this ourse. I am not sure what to do? In what city did you purchase yours? The sales lady is now wanting to take pictures and get approval. That makes me nervous because obviously it is a defect. She exchanged three already. I am not going to get stuck with another one that is defected.

I'm sorry to hear that. I guess they still have to follow procedure and receive approval?
I received mine from NYC.
I've decided to return mine too and just hold onto the store credit until this issue has resolved until who knows when.
It's a shame. Good luck to you.

 

[bagaholic1]

I looked at the mono bags on the LV website but nothing else seems to work for me. So, I'm thinking of exchanging my totally mono for a DE and then selling it so I don't have to deal with this problem anymore.