Hi everyone,
First I want to say thank you for all your replies. I had no idea that this would be such an extensive problem with peeling of canvas when I first started this thread in February. I think I owe you all an update on my situation.
After returning my second Artsy in February, I waited for a new shipment to my local LV store, but in the meantime I saw how this problem just evolved in here - not just with Artsy's, but then Totallys and the new Delightful. I have the old model of the Delightful and the canvas is flawless! So I decided to call the whole Artsy thing off until LV themselves realized this problem and did something about it. And that this desicion was the right one, I got confirmed when my SA had talked to Paris and told me that they said there was not a big problem with this (again, this was in February). So I asked him to order me a Soft Lockit, and that I would put my Artsy money in that bag instead. After a couple of weeks the SL came in the store. It was a terrible specimen. That is - I personally did not like the leather of this exact specimen. He was so understanding, and ordered me a new one. After 6 weeks it came in, and It was absolutely gorgeous! My SA told me that there was another woman that wanted the first bag that came in, but since I had ordered it, it was mine. But because I did not want the bag, he had called the woman back again and said she could have it if she still wanted it. He had been honest with her and said what I did not like about it, but she did like it and bought it (we have different expectations as customer, it's not always easy for the SA's...) So what I'm trying to say here is that my experience with Louis Vuitton has been nothing but positive. They take me seriously, there has been no questions at all in this process. We must not forget to hit the ball (LV), and not the person (SA).
I get the impression from some of the replies in here lately that LV now is aware of this problem, and that is good news! But what I'm a bit dissapointed about is that they do not recall these bags from the stores, but continue to sell these bags although they now seem to be aware of it. Well, well...we just have to wait and see.
Artsy in Monogram is to me the prettiest canvas bag ever made by LV, and my heart stops every time I see this bag. I hope they fix the canvas issues, and that I will be able to get a flawless Artsy in my collection some time in the future
I think TPF is a fantastic place to share good and not so good experiences! Thank you all again for your replies to this thread, and let us hope this canvas issue soon will be history.
First I want to say thank you for all your replies. I had no idea that this would be such an extensive problem with peeling of canvas when I first started this thread in February. I think I owe you all an update on my situation.
After returning my second Artsy in February, I waited for a new shipment to my local LV store, but in the meantime I saw how this problem just evolved in here - not just with Artsy's, but then Totallys and the new Delightful. I have the old model of the Delightful and the canvas is flawless! So I decided to call the whole Artsy thing off until LV themselves realized this problem and did something about it. And that this desicion was the right one, I got confirmed when my SA had talked to Paris and told me that they said there was not a big problem with this (again, this was in February). So I asked him to order me a Soft Lockit, and that I would put my Artsy money in that bag instead. After a couple of weeks the SL came in the store. It was a terrible specimen. That is - I personally did not like the leather of this exact specimen. He was so understanding, and ordered me a new one. After 6 weeks it came in, and It was absolutely gorgeous! My SA told me that there was another woman that wanted the first bag that came in, but since I had ordered it, it was mine. But because I did not want the bag, he had called the woman back again and said she could have it if she still wanted it. He had been honest with her and said what I did not like about it, but she did like it and bought it (we have different expectations as customer, it's not always easy for the SA's...) So what I'm trying to say here is that my experience with Louis Vuitton has been nothing but positive. They take me seriously, there has been no questions at all in this process. We must not forget to hit the ball (LV), and not the person (SA).
I get the impression from some of the replies in here lately that LV now is aware of this problem, and that is good news! But what I'm a bit dissapointed about is that they do not recall these bags from the stores, but continue to sell these bags although they now seem to be aware of it. Well, well...we just have to wait and see.
Artsy in Monogram is to me the prettiest canvas bag ever made by LV, and my heart stops every time I see this bag. I hope they fix the canvas issues, and that I will be able to get a flawless Artsy in my collection some time in the future
I think TPF is a fantastic place to share good and not so good experiences! Thank you all again for your replies to this thread, and let us hope this canvas issue soon will be history.
