Artsy and new canvas issues?

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#136
bagaholic1 said:
I purchased it secondhand. The bag is 6 months old. Yes, I noticed it right away because I inspected the bag when I received it. It can be seen clearly in good lighting. The corners have it as well but very little. It is not noticeable on my bag unless you really inspect it and then also in the daylight.

I do love the bag and it's very lightweight. Too bad for this problem.
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Thank you! I didn't know if it was something that happened over time or if it was like the artsy where some noticed it right away. I guess I'll have to keep an eye on a few of my bags then :(
 
#141
PinkInTheBlue said:
I own several canvases and I just checked them and none of them have had this happen. So sorry it has happened for you! I'm interested in what else they say about it at LV. Bummer!
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The LV manager didn't seem too pleasant so I'm curious to see what the next step will be and how they plan on resolving the problem. If they cannot remove the flakiness, I plan on taking this to a higher level. I will post here when I receive a response.
 
#142
bagaholic1 said:
Thank you for letting me know. That is good news. I'm very happy for you.

I went to LV today and was told by I think the manager that she would get back to me in a few days. She took a picture of my bag and stated she would be in touch with the craftsman. She stated that because it's a secondhand bag, the original owner could have cleaned it with something or maybe she didn't take care of it. I contacted the original owner and she said that she never cleaned the bag because she never had a reason to clean it and that it was gently used and well cared of. The LV manager stated we would take it from there. I would just like them to remove the flaking and rectify the issue. I did mention that this appears to be a problem with some of the canvas monogram bags but she stated that she never heard of it. So, I pointed out that I saw it on the corner of the totally on display in the store.
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A few things I want to point out:

1. I would not have mentioned that the bag was bought secondhand. It could have been a gift for all they know; origin of purchase is irrelevant. As long as the bag is authentic, they will repair it.

2. Canvas can not be repaired, unfortunately. Once it cracks, peels, flakes, tears, etc, that's it. They will not be able to fix this issue. They can only repair faulty hardware and leather trimmings.

3. The peeling was most likely not caused by the previous owner's habits of maitenence, as clearly evidenced by the proliferating reports of the issue in this thread/forum, and your findings of another bag in-store.

They should offer to replace your bag or give a store credit. That's the least I would accept.
 
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#143
bagaholic1 said:
The LV manager didn't seem too pleasant so I'm curious to see what the next step will be and how they plan on resolving the problem. If they cannot remove the flakiness, I plan on taking this to a higher level. I will post here when I receive a response.
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I think once QC receives your queue, they will immediately issue an approval for a replacement bag. You're not the first one to get a replacement, so they must be aware of the issue by now. Good luck and let us know the outcome. I'm sure you will get a new bag ;)
 
#144
luxurista said:
A few things I want to point out:

1. I would not have mentioned that the bag was bought secondhand. It could have been a gift for all they know; origin of purchase is irrelevant. As long as the bag is authentic, they will repair it.

2. Canvas can not be repaired, unfortunately. Once it cracks, peels, flakes, tears, etc, that's it. They will not be able to fix this issue. They can only repair faulty hardware and leather trimmings.

3. The peeling was most likely not caused by the previous owner's habits of maitenence, as clearly evidenced by the proliferating reports of the issue in this thread/forum, and your findings of another bag in-store.

They should offer to replace your bag or give a store credit. That's the least I would accept.
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Thank you very much for the information. I do regret being honest about it being secondhand although it is clearly a canvas issue. I do feel much better because of your response. Thank you for your advice and I will let you know what happens next.
 
#145
luxurista said:
I think once QC receives your queue, they will immediately issue an approval for a replacement bag. You're not the first one to get a replacement, so they must be aware of the issue by now. Good luck and let us know the outcome. I'm sure you will get a new bag ;)
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I was surprised she didn't take my bag to send it to QC. Instead she took pictures. I'm not familiar with LV's procedures or policies. I haven't owned a LV in many years. I have been consumed with Hermes and I've never had any problems with them but their bags are much heavier and I needed a lightweight everyday bag.
 
#146
bagaholic1 said:
I was surprised she didn't take my bag to send it to QC. Instead she took pictures. I'm not familiar with LV's procedures or policies. I haven't owned a LV in many years. I have been consumed with Hermes and I've never had any problems with them but their bags are much heavier and I needed a lightweight everyday bag.
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That's standard protocol. They don't send the actual bags to QC, they send photos showing the defect(s). They only send them out for repair, which in this case won't be an option.

I really hope the manager didn't give you an attitude, she didn't sound like she cared from your previous statement. I think some of these SAs forget that they're bound to the physical laws of gravity, or that they shop for toilet paper like us mortals do... :rolleyes: :giggles:
 
#148
luxurista said:
That's standard protocol. They don't send the actual bags to QC, they send photos showing the defect(s). They only send them out for repair, which in this case won't be an option.

I really hope the manager didn't give you an attitude, she didn't sound like she cared from your previous statement. I think some of these SAs forget that they're bound to the physical laws of gravity, or that they shop for toilet paper like us mortals do... :rolleyes: :giggles:
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She was short and borderline rude. She was also trying to blame the previous owner. But I pointed out the bag in the store had it too. I asked if she wanted me to show her but she said that she'll look at it later. She was hinting that I should return the bag but I don't want to. I also mentioned that I've read others have this same issue because I read it on TPF. She told me not to believe everything I read on TPF.
 
#150
bagaholic1 said:
She was short and borderline rude. She was also trying to blame the previous owner. But I pointed out the bag in the store had it too. I asked if she wanted me to show her but she said that she'll look at it later. She was hinting that I should return the bag but I don't want to. I also mentioned that I've read others have this same issue because I read it on TPF. She told me not to believe everything I read on TPF.
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Telling you not to believe everything you read and trying to pawn your issue off onto the original owner of the bag is basically a patronizing way of insulting your judgment. I'm so sorry you had to deal with this person...

But don't worry - all that matters is that QC determines that they need to give you an exchange ;)
 
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