Are you a returner?

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#31
I barely ever return anything. I'm in a position where I have to be careful with my money, so I take as long as needed in selecting any items. I don't want to take the risk of not being able to return it for any reason. This makes me lose a lot of time in the shops but saves me a big headache afterwards. The only times I've returned/exchanged stuff is when my mum gets me something that doesn't fit or when I buy something that doesn't work (like appliances and such).
 
#33
No, I almost never return anything....bags or otherwise. Although, this passed spring I ordered a bunch of clothes from BG, Saks and NM and not all of them fit, so I had to return some of them or exhange them.

I have never returned a handbag. I'm always 100% positive I want it before I buy it.
 
#34
Guilty as charged! I do seem to only return online high-end handbag purchases, though. Sometimes online, things are a different color than they are IRL or the dimensions look waaaay different than they did in the picture and the bag just doesn't "feel" right. If I'm dropping $1000+ on something, I want to make really sure it works for me. If I ever did have to return a bag to an SA at NM or Saks, I'm sure I would feel intimidated, but that wouldn't stop me from making the return. I agree with the previous poster who said sometimes SAs pressure you a bit and you make a decision you end up regretting later. I'm not usually comfortable being approached by them and always say, "I'm just browsing now...I'll let you know if I have any questions." Because let's face it, a commissioned salesperson has a lot at stake; who could blame them if they put their best interests before yours? I'm not saying any of them are dishonest or anything; just that they have a vested interest in making a sale, and I prefer to negotiate that road alone.
 
#35
I buy a lot of stuff online, so I always return things. I used to feel bad about it, but I've been learning to tell myself that there's no point in keeping something that I'll hardly wear or use. There's a NM and a Saks close to me, so I'm always buying stuff online from them, then returning it in store to save on shipping.
 
#36
If it's a high price item, I usually don't buy the bag on the spot when I'm at the store. I either research the bag I'm interested in or I go to the store to browse the handbag selection and sleep on it ... if I still want it the next day then I go back and buy it. If it's on sale, I always ask the SA to put a hold on it for one day so I can sleep on it. Out of all the purchases I've made, I've only returned 4 bags. I hate returning anything ... that's why I really think about it before I buy it!
 
#37
mkdallas said:
Guilty as charged! I do seem to only return online high-end handbag purchases, though. Sometimes online, things are a different color than they are IRL or the dimensions look waaaay different than they did in the picture and the bag just doesn't "feel" right. If I'm dropping $1000+ on something, I want to make really sure it works for me.
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That makes perfect sense to me. Sometimes you don't know until you see it in person. Also, the selection on-line seems to be larger than in the store, so you may need to take a chance on ordering, "just to see".
 
#39
Yup... if something doesn't work for me, I try to make myself take it back & get something that I will actually use...

That being said - there are still a few "NWT" bags in my closet & clothing hanging in my closet with the tags still on!!! :push: I used to keep alot more, but I am trying to get in the habit of taking back the things that are still sitting in shopping bags a week or two after purchasing them... if I know I'm not going to use them.

I still have a MJ satchel that I bought at NM that is sitting NEW in the dustbag, in the NM bag!! :shrugs: I love it - I just haven't gotten around to ... using it yet.... :whistle:

Also... the last Coach PCE was not so good for me either... because over the span of the week - I purchased (had to order, so I couldn't try on in the store) 4 pairs of shoes, and NONE of them fit... so all FOUR ended up going back... :rolleyes: This PCE... I'm going to try to be good & only buy stuff I'm going to keep...
 
#40
I return things all the time, esp shoes, but like many of the ladies here, I shop online and I don't have the luxury of seeing and trying on the items on in person. (I live in NYC and work in SoHo, but I find that my size is always gone! - which is why I shop online.)

However, I do keep the majority of the things I buy. It is just that sometimes the color/shape/fit is not what I had imagined and instead of wasting money and closet space on something I don't love and having it sit there unused and unloved, I return it for someone else to buy.

The only guilt I feel is the waste of energy that goes into shipping the items back and forth :sad: This I will be better about from now on.

If only my shoe size (5.5) wasn't so hard to find in the brick and mortar stores...
 
#41
i've returned 3 bags to NM after ordering online. all 3 purchases were slightly over my budget, and i hadn't seen any of them IRL, but had to act fast because a really great deal popped up that would be gone in an instant. i also returned them to the NM in person to save on return shipping. i ended up not liking them IRL - either due to color, or size.

i've bought things from hayden harnett online thinking... mmm.... if i don't like it, i can always return it, but with HH i always feel too guilty to return it- picturing the 2 owners who have emailed me personally!

i don't feel as bad 'hurting' a huge faceless company like NM when i order online.
 
#42
Definitely a returner. :yes:

I buy a lot of things online (and have other things sent from stores) and any clothes I buy directly from stores I rarely try on, as I hate trying things on in changing rooms.

If something is faulty, or damaged, doesn't fit, or doesn't suit me, or whatever - back it goes.

No guilt.

Having said that, I return accessories and jewellery less often, as it's far easier to make sure that they will look good on you without trying them on, than it is clothes.
 
#43
I'm not a returner. That said I did return a LV Speedy. I had it for 6 days I didn't use it. I'd pick it up and "model" it in the AM before work and again in the PM before bed. It just wasn't my bag. I guess I got caught up in all the posts here where people say the Speedy is the bag they can't live without....
 
#44
chloehandbags said:
Definitely a returner. :yes:

I buy a lot of things online (and have other things sent from stores) and any clothes I buy directly from stores I rarely try on, as I hate trying things on in changing rooms.

If something is faulty, or damaged, doesn't fit, or doesn't suit me, or whatever - back it goes.

No guilt.

Having said that, I return accessories and jewellery less often, as it's far easier to make sure that they will look good on you without trying them on, than it is clothes.
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ITA. My hubby tries to buy anything I fancy but most of the time I dont like them 100% so back to the store it goes. Good intentions but lots more hassles.

That being said, I would never return a good SA's items.
If service is good, I would feel obligated to keep it as a gift for someone else to avoid SAs loosing commision. But if the SA treats me snobbish, I would just buy things until I find exact item from somewhere else before I return it.

I have never returned high end designer goods though. I give them much more thoughts.
 
#45
i return things but never bags. i always know which bags i want before i buy them. i wouldnt feel guilty about it if i did but i have never bought a bag i didn't love and want to keep as far as i can remember.

now clothing and other things are another story. i used to be a much bigger returner than i am now. i hate to try on clothes and they almost never look as good at home as they do in the store so i would buy stuff and then return it. no guilt. i buy enough that the amount i return doesn't matter imo.

nowadays i mainly put things on ebay rather than return them. most of my clothes i buy on sale with a thought about it resale value so i know if i sell it i can at least make my money back.

funny story- i recently went to an event for a makeup line at a dept store. afterwards they did your makeup. i REALLY did not feel like getting mine done. got to talking to the SA and my mom and the SA ended up talking me in to a full line of facial products. i mean like every single thing they made pretty much. i'm a girl who washes her face with the same soap and water as i do my whole body! and i walked out of there with 2 cleansers! and moisturizers and eye cream and alpha hydroxy pads and and and. omg it was like over 500 dollars worth. i literally walked out the door and thought- what the hell was i thinking? i brought everything except the make-up and the alpha pads the next day. they took it back, no problem, though they did ask who helped me because they said she should have listened when i said how low maintence i was and not let me walk out with 2 cleansers etc. i felt bad but it was true. i hope she didn't get in trouble. used the money to get a fab cashmere throw for my couch- which is one of the best things i have ever gotten.
 
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