Anyone Ever Buy and/or Sell on Tradesy?

[jmc3007]

Honestly, I don’t even know who to bug there. I sent all the info in a chat, and they just don’t respond. They literally disappear for days, then send some bs general message and then gone again. No actual help whatsoever. I read reviews on trustpilot, it seems it’s a norm for them to not reply. There are so many 1 star reviews that complain about their CS. At this point I don’t know what to do. If they don’t sort it out by the end of the next week, I’m seriously considering contacting someone through LinkedIn

This is v typical French, they are all talkers but not doers. They are rigid and inflexible, cs will chase up and down every outstanding item in the problem queue to inform you of your outstanding issues, but they don’t actually bring results or resolutions, it’s just the antithesis of American cs. I’m not saying that American cs is walk on the beach either, it’s just a different way of dealing. It’s frustrating and drives me bat** crazy as they did number on me all those years ago when I lived in Paris.

I think it’s a smidgen of help that I have pro status and was able to reach their dedicated email support. Quite frankly, they shouldn’t be experiencing so many problems to begin with.

 

[whateve]

I'm very glad I made the decision not to transfer my items to VC.

 

[GemsBerry]

This is v typical French, they are all talkers but not doers. They are rigid and inflexible, cs will chase up and down every outstanding item in the problem queue to inform you of your outstanding issues, but they don’t actually bring results or resolutions, it’s just the antithesis of American cs. I’m not saying that American cs is walk on the beach either, it’s just a different way of dealing. It’s frustrating and drives me bat** crazy as they did number on me all those years ago when I lived in Paris.

I think it’s a smidgen of help that I have pro status and was able to reach their dedicated email support. Quite frankly, they shouldn’t be experiencing so many problems to begin with.

I agree, the current # of glitches is at the immature level, it's a shame for a big transnational platform. Before intergradation with Tradesy VC had issues, but not so many and not at so many levels (shipping/labels, switching to different language, integration of listings with mistakenly overridden names and colors, discontinuing alerts). Talking about these new alerts that sellers will keep receiving every 60 days. I'm SO annoyed about these alerts saying "your items will be removed in 7 days because they were on sale for 60 days", so I need to confirm each time I still have them. I obviously still have them unless I decide to deactivate them. Even after I confirmed, they keep sending their loud emails "your items will be removed in 2 days" instead of sending 1 confirmation email like thank you for keeping your items. This is a circus.

 

[sanamarina]

I read somewhere that if you have a professional account that you can edit listings after they’ve been published. My account was just changed to professional, but I can’t find that anywhere. I mean I honestly don’t understand what is the difference between a regular and a professional account? Everything is the same. Except now I have to accept returns

 

[jmc3007]

I read somewhere that if you have a professional account that you can edit listings after they’ve been published. My account was just changed to professional, but I can’t find that anywhere. I mean I honestly don’t understand what is the difference between a regular and a professional account? Everything is the same. Except now I have to accept returns

There’s no edit function even for pros. There’s a dedicated email support for pros and your listings in theory get more visibility

 

[sanamarina]

There’s no edit function even for pros. There’s a dedicated email support for pros and your listings in theory get more visibility

Now I wish they hadn't switched my account to professional. ://
How do you upload listings? Do you still have to do it like a regular account? When I had a regular account I had multiple listings refused, because they couldn't confirm authenticity (all authentic items). Is it still the same process?
I saw an email that talked something about some type of form, but I can't find that form anywhere...

 

[jmc3007]

Now I wish they hadn't switched my account to professional. ://
How do you upload listings? Do you still have to do it like a regular account? When I had a regular account I had multiple listings refused, because they couldn't confirm authenticity (all authentic items). Is it still the same process?
I saw an email that talked something about some type of form, but I can't find that form anywhere...

Tbh I’ve never has any listing refused, after my migration from Tradesy, my items go live within couple hours if not sooner. That’s said I steer clear of brands like LV or Channel.

It’s not a form, just a dedicated email for pros

 

[sanamarina]

Tbh I’ve never has any listing refused, after my migration from Tradesy, my items go live within couple hours if not sooner. That’s said I steer clear of brands like LV or Channel.

It’s not a form, just a dedicated email for pros

I apologize for all the questions... but how should I upload new listings now then?
Should I just email to the dedicated email for pros and tell them I want to add new items? I'm confused...

 

[jmc3007]

You can create a listing from scratch as you would on Tradesy

 

[sanamarina]

Can someone please clarify whether buyers have 14 days to return an item including shipping an item back or is it just 14 days for them to decide and then they can ship it even on the 14th day?

 

[PikaboICU]

Can someone please clarify whether buyers have 14 days to return an item including shipping an item back or is it just 14 days for them to decide and then they can ship it even on the 14th day?

It has to be a professional seller to qualify for a return. I'm pretty sure it means notifying the seller & posted into the system within 14 days.
Here's a link to the policy Return Policy VC

 

[sanamarina]

It has to be a professional seller to qualify for a return. I'm pretty sure it means notifying the seller & posted into the system within 14 days.
Here's a link to the policy Return Policy VC

Yes, I'm a prof seller. I read the policy, but it's not specific. For example on Tradesy buyers had 4 days to file for a return and then 10 days to ship it. And it sucked, because I had buyers who would hold an item for 2 weeks and then ship it on the last day. And then with me shipping it, a buyer holding it for 2 weeks, then it going through Tradesy headquarters, and then them shipping it - it'd take almost a month to get an item back.
A 14 day return window seems quite excessive for a reseller platform to allow buyers to decide whether they like an item or not... Though I think it might be a law in Europe, not sure...

 

[PikaboICU]

Yes, I'm a prof seller. I read the policy, but it's not specific. For example on Tradesy buyers had 4 days to file for a return and then 10 days to ship it. And it sucked, because I had buyers who would hold an item for 2 weeks and then ship it on the last day. And then with me shipping it, a buyer holding it for 2 weeks, then it going through Tradesy headquarters, and then them shipping it - it'd take almost a month to get an item back.
A 14 day return window seems quite excessive for a reseller platform to allow buyers to decide whether they like an item or not... Though I think it might be a law in Europe, not sure...

I agree the policy is ambiguous and 14 days is excessive. It could allow for use of an item for an event & then a return.
eBay has had a 14 day and in some cases 30 day return window for a while and I think it's insane to expect a small seller to accommodate that.
I'm sorry, I thought you were a buyer with an item to return. I'm not sure about the time details but with shipping from other countries taking much longer, in some cases, I still believe it's 14 days to notify the seller & postmark the package.
Hopefully somebody else will know for certain.

 

[fashion_victim9]

I am in terrible situation with VC now. In November I changed my payment method to non US bank, which is allowed at VC. They made 7 payments within a month, which I never received. My bank said they don't have the money, they don't see any transactions. After weeks of waiting VC provided me some info about transfers, and that's all. They say talk to your bank, my bank says talk to their bank. VC doesn't do anything to help but formal answers, I sent them like 20 or 30 emails since November. So I am out of thousands of dollars, they don't care. Be careful with them. In the past they already lost (stole) 2 of my items that were shipped using my own label (cause I couldn't use Fedex at that time), and had proof of delivery. they just said they didn't receive it.

 

[sanamarina]

I am in terrible situation with VC now. In November I changed my payment method to non US bank, which is allowed at VC. They made 7 payments within a month, which I never received. My bank said they don't have the money, they don't see any transactions. After weeks of waiting VC provided me some info about transfers, and that's all. They say talk to your bank, my bank says talk to their bank. VC doesn't do anything to help but formal answers, I sent them like 20 or 30 emails since November. So I am out of thousands of dollars, they don't care. Be careful with them. In the past they already lost (stole) 2 of my items that were shipped using my own label (cause I couldn't use Fedex at that time), and had proof of delivery. they just said they didn't receive it.

I was reading reviews about VA the other day, it seems you are not the only one who has this issue. There were plenty of reviews were people said that they’ve been waiting for their payments for month. And cc was no help. Im sorry it might be very stressful, I know I’d be loosing my mind..
Are you from Europe? My friend lives in Poland and she told that there are government agencies that you can complain to about a company, and that these agencies are extremely strict. Meaning a company will be forced to respond and resolve an issue.
Overall, VA cc is a joke, and it seems like the company does a lot of shady things…