I don't have a problem with labels, but every time I try to contact chat and click on chat on their website, it also switches to Korean. The website is super buggy. I also had a problem logging in, I changed my password and it worked.
Is your item supposed to be direct ship? I experienced something similar over Black Friday. My item was supposed to be direct ship as called out on my listing per VC, but wasn’t able print due to error message that had something to do with the buyer’s state mismatch per FedEx. Maybe the buyer put in wrong state or zip code. Managed to print one out eventually and the label was intended for VC HQ for verification not direct to buyer. Item arrived at VC but problem was it wasn’t forwarded to authentication dept, it just sat in their warehouse unassigned. Several days later buyer dm’ed me asking for tracking, I chatted with cs and got it sorted.
Tradesy is over. I tried adjusting a price and it goes into drafts and won't relist.
I also used chats before and I was disconnected in the middle. The link for label was redirecting me to correct my address which didn't need correction. I emailed CS and they fixed the label, I downloaded it. Funny that they changed my name, not zip. They know how to work around their bugs, I guess.I don't have a problem with labels, but every time I try to contact chat and click on chat on their website, it also switches to Korean. The website is super buggy. I also had a problem logging in, I changed my password and it worked.
Did you try downloading your labels through your email? When you make a sale, there is a link to download a label. Maybe it will work for you that way. Also maybe try using Chrome...
Yes, it's on VC already. Once transferred you can only have one closet on VC. Their site was not that glitchy before integrating Tradesy.
Def on VC side. It was direct ship too, the first direct for me on their site because I usually sell something required authentication in HQ and use Fedex labels. CS fixed my label by changing my name by swapping last and first name (not zip). I wonder if it was one time issue or it will happen every time I need a label for direct. The label was USPS Priority, I guess they don't want to use Fedex for cheaper items.
Oh no. It really looks like they confused these 2. and one of the reason can be that their labels is a mess now and they can't identify which is which. I would keep bugging them about bag, if they say belt is fine then it would be fine for me.
Honestly, I don’t even know who to bug there. I sent all the info in a chat, and they just don’t respond. They literally disappear for days, then send some bs general message and then gone again. No actual help whatsoever. I read reviews on trustpilot, it seems it’s a norm for them to not reply. There are so many 1 star reviews that complain about their CS. At this point I don’t know what to do. If they don’t sort it out by the end of the next week, I’m seriously considering contacting someone through LinkedIn
It's normal, unfortunately. They ghosted me in the middle of chat before. Now I use online contact form, for some reason it works better in the middle of the night, when some UK team (I assume) is working. US team who's available for chat during daytime are the ones who hang on you.
Don't worry, it looks like they know it's their glitch and it has nothing to do with us changing zip or anything in billing because it's all correct. Chats suck, I was constantly hang on. Try contact form on their site. And as I found out, sending email at night is better as EU team is more responsive, they sent me label within an hour. Immediate help via chat would be nice, but it's mostly broken. Still you can try the app or different browser. They will send you a label eventually, it's just 1 day delay max.yes, same problem. it says:
Oops! Something went wrong with creating your shipping label.
Your billing information appears to be incorrect or incomplete.
The postcode you entered appears to be incorrect. Please check your billing address.
everything is correct and as usual on my end. trying to contact VC through chat and contact form on site - it's been 20 hours, still no answer, and my buyer needs her purchase asap
