Anyone Ever Buy and/or Sell on Tradesy?

[jmc3007]

How long would you wait for a reputable seller to ship an item? I purchased a $5,000 jewelry item 3/29/20 and was notified quickly by the seller that since he is in NYC that it would not be able to be shipped for 2 weeks, since NYC stipulated that non-essential businesses were not able to be open. After about three weeks I contacted him and he said that it had been extended until May 15. We are almost at May 15, and the latest I have heard about New York regulations is that some cities will allow businesses to open this month, but that businesses within NYC are not included in this. I had imagined the seller would be able to walk to his business and pick up the item and ship it from his home, but I have no idea of all the details involved in the logistics. At what point would you just give up and cancel the order? I like the item, and I imagine that businesses will have to open again in some capacity sometime this summer, but it’s starting to become a very long and vague wait time.

I would cancel the transaction which you can after 10 days of non shipping, just email Tradesy cs. Does the seller have a storefront or something? I can’t imagine why the long delay unless they don’t actually have inventory on hand and is relying on 3rd party for fulfillment.

I’ve been shipping my sales on a daily basis or whenever I get a sale, I use USPS from NY and my zip code is one of the harder hit areas with chronic understaffing due to pandemic. Incoming shipments take a bit longer but all my outgoings have no delays. No problem either with FedEx or UPS since I see their trucks every day. Even my orders from Italy never suffered any delay during the height of lockdown there last month. Hard to speculate why a reputable seller would behave this way unless they’re not so reputable after all.

 

[nicole0612]

I would cancel the transaction which you can after 10 days of non shipping, just email Tradesy cs. Does the seller have a storefront or something? I can’t imagine why the long delay unless they don’t actually have inventory on hand and is relying on 3rd party for fulfillment.

I’ve been shipping my sales on a daily basis or whenever I get a sale, I use USPS from NY and my zip code is one of the harder hit areas with chronic understaffing due to pandemic. Incoming shipments take a bit longer but all my outgoings have no delays. No problem either with FedEx or UPS since I see their trucks every day. Even my orders from Italy never suffered any delay during the height of lockdown there last month. Hard to speculate why a reputable seller would behave this way unless they’re not so reputable after all.

Thank you very much for the insight! I was starting to wonder if maybe they source their items from overseas since some locations seem to have huge delays getting through customs. My jeweler here in Seattle is not currently able to do business, he will get a citation if he operates, being a nonessential business, so I thought maybe it was similar in New York City. However it seems like every business is desperate to stay afloat and he would have been able to go to his shop by himself by now to pick up the item to ship it.

 

[BeenBurned]

How long would you wait for a reputable seller to ship an item? I purchased a $5,000 jewelry item 3/29/20 and was notified quickly by the seller that since he is in NYC that it would not be able to be shipped for 2 weeks, since NYC stipulated that non-essential businesses were not able to be open. After about three weeks I contacted him and he said that it had been extended until May 15. We are almost at May 15, and the latest I have heard about New York regulations is that some cities will allow businesses to open this month, but that businesses within NYC are not included in this. I had imagined the seller would be able to walk to his business and pick up the item and ship it from his home, but I have no idea of all the details involved in the logistics. At what point would you just give up and cancel the order? I like the item, and I imagine that businesses will have to open again in some capacity sometime this summer, but it’s starting to become a very long and vague wait time.

Even in NY, the USPS is/was considered essential and they were working, both delivering, picking up and post offices were open.

And if the seller is a business, although they couldn't open for business to the public, there isn't a prohibition that owners can't get access to their business, either to do office work or to access their inventory.

So the seller's excuse makes no sense to me.

 

[nicole0612]

Even in NY, the USPS is/was considered essential and they were working, both delivering, picking up and post offices were open.

And if the seller is a business, although they couldn't open for business to the public, there isn't a prohibition that owners can't get access to their business, either to do office work or to access their inventory.

So the seller's excuse makes no sense to me.

Thank you. Yes, it sounds like just excuses at this point. It sounds like it is time to cancel.

 

[GemsBerry]

How long would you wait for a reputable seller to ship an item? I purchased a $5,000 jewelry item 3/29/20 and was notified quickly by the seller that since he is in NYC that it would not be able to be shipped for 2 weeks, since NYC stipulated that non-essential businesses were not able to be open. After about three weeks I contacted him and he said that it had been extended until May 15. We are almost at May 15, and the latest I have heard about New York regulations is that some cities will allow businesses to open this month, but that businesses within NYC are not included in this. I had imagined the seller would be able to walk to his business and pick up the item and ship it from his home, but I have no idea of all the details involved in the logistics. At what point would you just give up and cancel the order? I like the item, and I imagine that businesses will have to open again in some capacity sometime this summer, but it’s starting to become a very long and vague wait time.

Say, if they are in a crowded diamond district and they just try to walk into the shop to pick up the item someone can report them and they will get a citation. If it's a remote location or warehouse only, they can ship orders without drastic consequences.
If you really like the item I would wait. Or cancel and re-purchase.

 

[whateve]

How long would you wait for a reputable seller to ship an item? I purchased a $5,000 jewelry item 3/29/20 and was notified quickly by the seller that since he is in NYC that it would not be able to be shipped for 2 weeks, since NYC stipulated that non-essential businesses were not able to be open. After about three weeks I contacted him and he said that it had been extended until May 15. We are almost at May 15, and the latest I have heard about New York regulations is that some cities will allow businesses to open this month, but that businesses within NYC are not included in this. I had imagined the seller would be able to walk to his business and pick up the item and ship it from his home, but I have no idea of all the details involved in the logistics. At what point would you just give up and cancel the order? I like the item, and I imagine that businesses will have to open again in some capacity sometime this summer, but it’s starting to become a very long and vague wait time.

I thought Tradesy automatically cancelled orders if they weren't shipped within 5 or 10 days? I seem to remember getting messages like that from Tradesy when I hadn't shipped yet.

 

[nicole0612]

I thought Tradesy automatically cancelled orders if they weren't shipped within 5 or 10 days? I seem to remember getting messages like that from Tradesy when I hadn't shipped yet.

They may have changed their policy with Covid19, since when you go to the website the first thing is that you have to click off a box that says shipping me to be delayed due to the pandemic. After a certain amount of time ~7-10 days I received an email from Tradesy saying your shipment is delayed & you may want to reach out to the seller. At that time I was able to cancel (I believe), but it does not happen automatically, it appears it will never happen automatically since it’s been over a month now.

 

[nicole0612]

Say, if they are in a crowded diamond district and they just try to walk into the shop to pick up the item someone can report them and they will get a citation. If it's a remote location or warehouse only, they can ship orders without drastic consequences.
If you really like the item I would wait. Or cancel and re-purchase.

Thank you. I reached out to the seller for an update, if they have no hope of sending it soon I may just cancel.

 

[iykyk]

Hi all,
I just came across some Chanel shoes on Tradesy, currently pending authentication on TPF. It would be my first time ordering on Tradesy, and seeing that they only offer store credit for returns I'm a little nervous.
Do you have any tips to look for red flags on Tradesy? Or anything else I need to check?
The seller has sold thousands of items in their profile and seems quite professional.
Any tips/recommendations would be appreciated! Thanks and take care!

 

[GemsBerry]

Hi all,
I just came across some Chanel shoes on Tradesy, currently pending authentication on TPF. It would be my first time ordering on Tradesy, and seeing that they only offer store credit for returns I'm a little nervous.
Do you have any tips to look for red flags on Tradesy? Or anything else I need to check?
The seller has sold thousands of items in their profile and seems quite professional.
Any tips/recommendations would be appreciated! Thanks and take care!

Ask them where they are shipping from and how long does it take. It can be a power seller from China, and international shipments are delayed now. DHL is still OK though.
Also Google these shoes. if this reseller has their own site you may find a better price and better return policy for refund, not a site credit.

 

[iykyk]

Ask them where they are shipping from and how long does it take. It can be a power seller from China, and international shipments are delayed now. DHL is still OK though.
Also Google these shoes. if this reseller has their own site you may find a better price and better return policy for refund, not a site credit.

great tips, thank you!!

 

[nicole0612]

Thank you. I reached out to the seller for an update, if they have no hope of sending it soon I may just cancel.

Update; the seller didn’t respond to 2 messages over 3 days, so today I sent a request to Tradesy to cancel the order and they did. Thanks to all for the advice.

 

[MarieNYC]

Thank you. Yes, it sounds like just excuses at this point. It sounds like it is time to cancel.

I’m in NYC and while post offices are open with limited hours we still have stay at home orders. My local post office is a major hub and I personally wouldn’t feel comfortable going there at this time. If you really like the item I would wait it out!

 

[GemsBerry]

Update; the seller didn’t respond to 2 messages over 3 days, so today I sent a request to Tradesy to cancel the order and they did. Thanks to all for the advice.

I’m in NYC and while post offices are open with limited hours we still have stay at home orders. My local post office is a major hub and I personally wouldn’t feel comfortable going there at this time. If you really like the item I would wait it out!

Weird, right. Then it screams "we don't have the item and it's being shipped from China/overseas but is hugely delayed now". It reminded me how I was shopping for luxury watch once. The seller claimed condition is great etc. Then I got email condition is bad and got price hike for another watch like this. OK, I wanted it, seller took money. They finally got watch from China (without ever disclosing it to me) and guess what? watch was not working. They sent me email with promise "to fix it" blah-blah. That's what many power re-sellers do now, they only source the item after you pay for it. And international orders take forever. Even by EMS that used to be fast.
As for NYC, I just bought a leather jacket from indy brand located in NYC. I was able to buy it and even exchange the jacket. They are obviously non-essential but both orders were shipped speedily.

 

[BeenBurned]

I’m in NYC and while post offices are open with limited hours we still have stay at home orders. My local post office is a major hub and I personally wouldn’t feel comfortable going there at this time. If you really like the item I would wait it out!

Granted, I'm not shipping FROM NY however in the last 30 days, I've had my shipments delivered TO New York without any problems and in fact, the efficiency and speed amaze me!

Shipped to NY on May 11. Delivered on May 14.
Shipped to NY on May 2. Delivered on May 7.
Shipped to NY on April 17. Delivered on April 20.
Shipped to NY on April 17. Delivered on April 20. (different buyer than above.)
Shipped to NY on April 14. Delivered on April 16.