Anyone Ever Buy and/or Sell on Tradesy?

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#11,461
Tradesy hit another low about returns. I reopned the shop, one buyer wanted Tiffany necklace, alright, that went well. I immediately got another sale for Chloe shoes. Delivered on Fri, return requested on Mon. I attached tags to both shoes, emailed to Tradesy "please review the return carefully" with images of the shoes just before shipping, with tags against the label. Tradesy sent shoes to me (or buyer did directly). Shoes arrived with tags cut off and signs of wear. I emailed Tradesy WTF, I asked you? They arrived in my box with my packaging. which makes me think Tradesy didn't inspect return, either they re-attached a new label OR return was sent to me directly by buyer because return tracking doesn't show any scans in CA where Tradesy is located.
Now, their response is "marks due to your storage, your listing pictures are from 2019". I'm like WTF again, I just emailed you pics against the label, tags there, signs of wear weren't. So that's due to my storage, not the fact the buyer cut off the tags to wear shoes outside over weekend??
 
Last edited:
#11,462
GemsBerry said:
Tradesy hit another low about returns. I reopned the shop, one buyer wanted Tiffany necklace, alright, that went well. I immediately got another sale for Chloe shoes. Delivered on Fri, return requested on Mon. I attached tags to both shoes, emailed to Tradesy "please review the return carefully" with images of the shoes just before shipping, with tags against the label. Tradesy sent shoes to me (or buyer did directly). Shoes arrived with tags cut off and signs of wear. I emailed Tradesy WTF, I asked you? They arrived in my box with my packaging. which makes me think Tradesy didn't inspect return, either they re-attached a new label OR return was sent to me directly by buyer because return tracking doesn't show any scans in CA where Tradesy is located.
Now, their response is "marks due to your storage, your listing pictures are from 2019". I'm like WTF again, I just emailed you pics against the label, tags there, signs of wear weren't. So that's due to my storage, not the fact the buyer cut off the tags to wear shoes outside over weekend??
Click to expand...
I believe a third party is accepting returns for Tradesy these days. Somewhere I saw the return address, and it was different than theirs in California.

My pending sale is still pending. How long will it stay like that before it goes back into my shop? It's been more than 48 hours. If I were the buyer, I would be mad.
 
  • Like
Reactions: lovieluvslux
#11,463
whateve said:
I've had a pending sale for over 24 hours. I can see it in my sold items in my closet but it isn't showing up on the sales page yet. I've had this happen before and eventually it comes through, but I'm wondering if no one is working at Tradesy's offices, if it will still come through or does someone actually have to make it happen?
Click to expand...
the holdup most likely indicates the buyer couldn't be verified due to address or payment. usually by the 3rd day, it falls off and you'll find it under the removed section. if it goes on longer than 3 days, email cs and ask them to release it back to you.
 
  • Like
Reactions: whateve
#11,464
GemsBerry said:
Tradesy hit another low about returns. I reopned the shop, one buyer wanted Tiffany necklace, alright, that went well. I immediately got another sale for Chloe shoes. Delivered on Fri, return requested on Mon. I attached tags to both shoes, emailed to Tradesy "please review the return carefully" with images of the shoes just before shipping, with tags against the label. Tradesy sent shoes to me (or buyer did directly). Shoes arrived with tags cut off and signs of wear. I emailed Tradesy WTF, I asked you? They arrived in my box with my packaging. which makes me think Tradesy didn't inspect return, either they re-attached a new label OR return was sent to me directly by buyer because return tracking doesn't show any scans in CA where Tradesy is located.
Now, their response is "marks due to your storage, your listing pictures are from 2019". I'm like WTF again, I just emailed you pics against the label, tags there, signs of wear weren't. So that's due to my storage, not the fact the buyer cut off the tags to wear shoes outside over weekend??
Click to expand...
yes, due to virus, they have no staff on site to check for quality. they're using a third party outsourcer whose only job is to ship everything back to the sender. the minimum required is the item matches the description but nothing else beyond that, i.e they're simply verifying that you're not getting an empty pizza box for example, but checking for wear is beyond their scope I suspect. other than yourself and the buyer, no one from Tradesy has seen the physical condition of the shoes upon return. they only can see that your pics were uploaded in 2019. maybe it's worth reaching out to the buyer and frame your dialogue to get her to fess up to cutting off the tag and wearing them before sending back. then you can use her admission to get a refund from Tradesy.

I've had 2 returns this past month, luckily though there was no foul play involved. I'm really sorry for what you're going through, it's not right but it's also collateral damage from the shutdown.
 
Last edited:
  • Like
Reactions: lovieluvslux and GemsBerry
#11,468
jmc3007 said:
yes, due to virus, they have no staff on site to check for quality. they're using a third party outsourcer whose only job is to ship everything back to the sender. the minimum required is the item matches the description but nothing else beyond that, i.e they're simply verifying that you're not getting an empty pizza box for example, but checking for wear is beyond their scope I suspect. other than yourself and the buyer, no one from Tradesy has seen the physical condition of the shoes upon return. they only can see that your pics were uploaded in 2019. maybe it's worth reaching out to the buyer and frame your dialogue to get her to fess up to cutting off the tag and wearing them before sending back. then you can use her admission to get a refund from Tradesy.

I've had 2 returns this past month, luckily though there was no foul play involved. I'm really sorry for what you're going through, it's not right but it's also collateral damage from the shutdown.
Click to expand...
Thank you for the explanation. It looks even worse than that. I inspected the box and found the label to me was attached right onto the label from me to buyer. Like nothing was inspected bec the package was sent by buyer directly to me. It never went to Tradesy or third party. They may use some 3rd party for super expensive items, but not for items below say $500 (mine was $495). USPS tracking only shows scans in my state. And Tradesy goes like "we have a strict process set in place for items that arrive at Tradesy HQ". Haha, what a BS! their CS matches their return department which matches their foul-mouthed advertising department.
 
  • Like
Reactions: lovieluvslux
#11,472
Did you guys see that?
"NEW Choose your refund

Return this item for any reason and receive a refund to your original payment method (minus a $20 processing fee) or as Tradesy Site Credit for the full purchase price.

Simply submit a return request within 4 days of delivery & send back using our free label. Just a heads up, purchases outside the U.S. are Final Sale."

I can only imagine more customers will be returning items now. Before, some wouldn't return simply because they didn't want Tradesy credit, now if they can return and get their money back, why not return for any reason. Considering the fact that Tradesy doesn't take care of returns for sellers anymore and a 23% commission, I'm glad I'm slowly moving off their platform.
 
  • Like
Reactions: ahsw, GemsBerry and whateve
#11,473
sanamarina said:
Did you guys see that?
"NEW Choose your refund

Return this item for any reason and receive a refund to your original payment method (minus a $20 processing fee) or as Tradesy Site Credit for the full purchase price.

Simply submit a return request within 4 days of delivery & send back using our free label. Just a heads up, purchases outside the U.S. are Final Sale."

I can only imagine more customers will be returning items now. Before, some wouldn't return simply because they didn't want Tradesy credit, now if they can return and get their money back, why not return for any reason. Considering the fact that Tradesy doesn't take care of returns for sellers anymore and a 23% commission, I'm glad I'm slowly moving off their platform.
Click to expand...
$20 processing fee! Yikes!
 
#11,475
I'm done with Tradesy. They are the biggest liars. I sold a brand new $400 dress with tags. It took me a week to get through to CS. The rep told me the buyer opened a return due to the dress being too small. It has now been 3 weeks and I still don't have the dress back or my money. I told the CS rep that I never received an email that Tradesy is now sending all returns back to sellers. He lied and said it was sent it. BS. I never received it. I better receive my dress back with the tags on it and in the same condition.
 
You must log in or register to reply here.
Top