Anyone Ever Buy and/or Sell on Tradesy?
- Thread starter iluvmybags
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I hear you. I just posted a similar situation above. Chloe shoes were returned, they arrived to me with tags cut off, worn. tracking only showed scans in my state. return label to me was attached on top of my label to buyer, my packaging. It indicates that buyer shipped directly to me, Tradesy never "inspected" anything. They lied all the way how they inspected the shoes and signs appeared due to my "storage", not the fact that buyer was wearing shoes over weekend and removed the tags. also Tradesy denied looking at the picture of shoes against the label to buyer that show tags attached and no sign of wear. liars.
You can't deal with them directly, you have to file a claim with BBB.
I'm so sorry to hear about your Chole shoes. I cannot believe they were returned to you worn and with the tags cut off!!! That is terrible. Thank you so much for letting me know about filing a claim with the BBB. I will do that this weekend. I hope you get your money back.
I don't know how much satisfaction you'll get with the BBB. I wouldn't stop there. I would research other places to complain, the FTC, the California AG... Also public places where you can post what Tradesy did to put pressure on them.
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This is funny. In this post, someone named "Diana" posted a complaint and Tradesy's canned response was to "Fatima!" They don't have a clue! The "good" thing is that they seem to reply to posters.
A seller posted three or four brand new Chanel bags at great prices. I put one in my basket and about a minute or less later it said basket empty and when I went back to look it was in someone else’s bag and then sold. Another one came up and I added it to my bag. Again, same thing. Is some one at Tradesy swiping items right out of buyers baskets?? They are supposed to be reserved for five minutes. Mine both had four minutes when they were swiped by someone else.
Sellers, PLEASE CALL TRADESY (1-844-988-7233, open only 8am-1pm PST) TO COMPLAIN ABOUT THIS NEW RETURN/REFUND POLICY CHANGE THAT'S HIGHLY BIASED AGAINST HONEST SELLERS. I spoke to a Tradesy rep recently and learned that it's a new policy change still in "beta-testing phase" and subject to change depending on the sentiment/results/economic climate. Also was told that that new return-for-refund option only appears on select screens (i.e. only offered to select Tradesy members)? So call their customer service and voice your concerns. Such a policy change would attract scammers (scammer buyers) who only have to risk a mere $20 processing fee....and would drive away sellers, especially those dealing in high-end/high-value items. Why would anyone sell on Tradesy nowadays when they offer absolutely no advantages and no seller protection compared to eBay (~10% seller fees), Poshmark, etc.?
I too have found that Tradesy often lies about communications sent out to sellers. As a seller I've had to call them 4 days after each order delivery to check on any open return claims (as buyers have a 4-day time limit after delivery to file a return request). Otherwise I could be blindsighted -- weeks later -- by a notification that the item was in the mail being shipped back to me. They will never take the initiative to notify sellers of ongoing or open return/authenticity claims until the item is headed back to you. You literally have to call and hound them to get on top of everything. I am doubtful that they go to lengths to carefully inspect the condition and authenticity of items returned to their CA offices. So far, knock on wood, I've only had 1 return (an honest buyer who returned for sizing reasons and shipped item to Tradesy office ~24 hours after receipt)......BUT if the new return-for-refund policy gets permanently instituted for all transactions then I'm sure the # of frivolous return requests will skyrocket and my days of selling there will come to an end.
I had the same issue. Their support team told me they're doing this due to COVID, and they closed their facility that keeps returns for the time being. I felt sus already. If anything, due to COVID, you should ban returns for the time being. I had TWO returns. They said it was sent to Tradesy HQ to be inspected for compliance before returning. How do know the customer is not infected? How do I know Tradesy's staff isn't infected? With how information about this virus constantly changing and evolving, it's better to be safe and minimize as much contact as possible. So instead of risking the safety of their 'warehouse' staff, they decide to risk their sellers? That is absolutely irresponsible.
Poshmark, eBay, Vestiaire, etc may have a ton of flaws, but I can confidently attest they are miles better than Tradesy. Tradesy's extremely subpar customer service, lack of attention to their sellers' safety, lies, super-fakes, month-long payouts, zero-authentication, and exorbitant fees is enough for me to put my closet on vacation mode indefinitely.
*side note: this was long before this mess, but I had to send literally over 5 emails to get them to send me my earnings. Keep in mind, it was almost over a month when I sent my first.
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Scamming is really at an all time high. People are using this NO return feature to basically "rent out" your items. A buyer of mine purchased a bag from me that was brand new never used with tags still attached. My buyer claimed she loved it as soon as she received it. Now here we are two weeks later with a sudden "notice" of wear and tear. The bag was sent out spanking brand new. As soon as I stated that I had videos of me shipping out the item for my protection and a valid date code to the bag that I photographed( because she kept giving me another date code of a bag that I know for a FACT was NOT from my bag), all of a sudden it's "no worries! I will tell tradesy to disregard the return and I like the bag." Smh. Some people truly are scum!
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I can't believe the nerve of Tradesy Customer Service. I had sold a brand new $500 blazer and they had the nerve to email me in less than 24 hours to confirm the sale!!! First of all I was on a business trip and emailed the buyer that I would be home the next day and would confirm the sale once I located the item. Tradesy CS is so damn pushy!!! I decided I do not want to sell this beautiful blazer on Tradsy now, since I looked at the sellers listings. You can't even cancel the sale yourself now!!! You have to take the time to email Tradesy CS!!!! I just know the buyer(who also sells fake items on tradesy) will most likely do a bait and switch or wear the brand new blazer(has tags on it) and send back damaged or the wrong item. I hate tradesy. I have been having great luck on Bonz recently. I would recommend selling on that site. I have never had anyone return any items on that site yet. I'm done with Tradesy, now that will let anyone return our items for any reason.
I'm still seeing the cancellation button too. I usually confirm as soon as I get the first email notice. Then you can wait to ship when it is convenient. I think you can still cancel even after you have confirmed if you haven't printed the label yet. They do send annoying emails reminding me to ship. They did that over the long weekend when there was no mail service. I like that they send me thank you for shipping emails so I don't have to check the tracking myself.
Regarding Bonz: I wish I knew what you were doing to be successful. I've had one sale this year so far, only 2 last year, 4 in 2018.
I don't know how you guys are still selling on Tradesy with these highest fees for all-do-it-yourself platform and all-returns-are going-back-to-you. After 3 trashed returns of my high-end items (worn, damaged, tags removed) I put shop on permanent vacation and I'm done with Tradesy. I don't remove items, if someone absolutely needs my item I would sell, but I'm not selling to these regular "buy-wear-return-flip site credit-start over" buyers that are dominant now on this site.