Anyone Ever Buy and/or Sell on Tradesy?

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#11,416
I just had an item returned to me without any explanation.
I'm confused, are they shipping all the returns back to sellers?
I sent them an email asking that and why the hell sellers haven't been notified about this change ? I'm pretty sure when they change their policy, sellers should be notified.
 
#11,417
sanamarina said:
I just had an item returned to me without any explanation.
I'm confused, are they shipping all the returns back to sellers?
I sent them an email asking that and why the hell sellers haven't been notified about this change ? I'm pretty sure when they change their policy, sellers should be notified.
Click to expand...
Yes, they do now, unfortunately. They did change TOU page, but never notified sellers by email.
 
#11,420
whateve said:
I hadn't realized it was an official policy now.
https://www.tradesy.com/returns/#seller-policy
Click to expand...

BeenBurned said:
Well, there goes the reason most sellers chose Tradesy!
Click to expand...
That! on top of not taking ANY returns Tradesy stopped regular promos. Instead they run online campaigns for sales at sellers' expense (just saw on FB). And while they claim they "handle" returns by inspecting items, it's so far from truth bec my recent returns were all screwed up both by buyers and Tradesy. they arrived damaged, with missing parts, every time it took a lot of time to email and file cases (for expensive items). 23% commission for that?
ETA: latest take from Tradesy on covid situation. Tracy still uses the word "optimistic" https://www.pymnts.com/news/ecommerce/2020/tradesy-recreating-luxury-retail-liquidation/
 
Last edited:
  • Like
Reactions: whateve
#11,421
OMG. That article made me want to vomit. Now they are courting retailers and brands to sell overstock???? And I love the comment about the new sellers saying how easy the platform is -- are these new sellers also loving the nearly 1 month before you get your money? I keep holding on because I do get better sales from them than Poshmark and Mercari where everyone offers 60% off. I have been waiting for years and years for an alternative to take Tradesy's market. There needs to be a company in the mid market -- above the Free People/JCrew/Michael Kors market of Poshmark/Mercari and below the high end Real Real.
 
  • Like
Reactions: GemsBerry
#11,422
laurie00 said:
OMG. That article made me want to vomit. Now they are courting retailers and brands to sell overstock???? And I love the comment about the new sellers saying how easy the platform is -- are these new sellers also loving the nearly 1 month before you get your money? I keep holding on because I do get better sales from them than Poshmark and Mercari where everyone offers 60% off. I have been waiting for years and years for an alternative to take Tradesy's market. There needs to be a company in the mid market -- above the Free People/JCrew/Michael Kors market of Poshmark/Mercari and below the high end Real Real.
Click to expand...
Looks like pre-paid article by Tradesy.
 
#11,423
To think about it, Tradesy became financial institution now. Look what they do. They allow returns for any reasons and give buyer a site credit. All returns go to sellers. Tradesy keeps cash. Bags or shoes are commodity and sellers sponsor this fake exchange so Tradesy can get cash. Sellers get Zero (or even negative if the the returned item is damaged/missing parts), Tradesy benefits.
 
  • Like
Reactions: Joyjoy7 and whateve
#11,424
It's ironic. Several years ago, Tradesy used to send undercover posters come to TPF as cheerleaders, touting the benefits of the site, encouraging others to go shop there and otherwise promoted the venue. Had they instead used these members to take notes of the likes and dislikes of their buyers and sellers, used the constructive criticism to improve those areas that needed work and done what they could to make members WANT to be there, they wouldn't be enduring the backlash that they're getting now.

In fact, even if they didn't have their cheerleaders inappropriately posting their accolades but rather sent lurkers to read and return with advice, the site may not be getting as much negative publicity as they currently get.

Apparently, Tradesy doesn't have people who read here any more! Very sad!
 
  • Like
Reactions: laurie00
#11,427
Hey ladies! I recently sold a $1000 skirt on Tradesy. I contacted them last week about when I would get the funds (I have sold over $17,000 on there in the past year) They told me that the item is being sent back and I would not be getting any funds due to COVID-19. They claimed due to the recent pandemic they have updated their return policy for safety of their staff. I'm confused because this is the screen shot of the returns they have under Tradesy 101 and than the link the Tradesy Team member states a different policy. I'm pretty sure that is not okay? How do you have two different policies. Which one are we supposed to follow? This one states they are responsible for all returns. The other one claims customers can send back return for ANY reason. So confused by this! Attached is the policy from today.
 

Attachments

  • Screen Shot 2020-05-11 at 11.59.41 AM.png
    Screen Shot 2020-05-11 at 11.59.41 AM.png
    357.3 KB · Views: 115
#11,428
all items are returned automatically to sellers since the start of the pandemic and subsequent lockdown in Calif, there's no staff on site to review and/or authenticate an item. my impression is they only have their shipping dept staffed under "essential service" to process returns. prior to the pandemic, they selectively kept returns for their own closet, though based on community input, items have been returned most of the times anyway under "lack of fair market value" clause
 
#11,429
Latrends77 said:
Hey ladies! I recently sold a $1000 skirt on Tradesy. I contacted them last week about when I would get the funds (I have sold over $17,000 on there in the past year) They told me that the item is being sent back and I would not be getting any funds due to COVID-19. They claimed due to the recent pandemic they have updated their return policy for safety of their staff. I'm confused because this is the screen shot of the returns they have under Tradesy 101 and than the link the Tradesy Team member states a different policy. I'm pretty sure that is not okay? How do you have two different policies. Which one are we supposed to follow? This one states they are responsible for all returns. The other one claims customers can send back return for ANY reason. So confused by this! Attached is the policy from today.
Click to expand...
What they are implying is that handling all returns means they pay for the shipping, inspect the item when it is returned, and then ship it back to you at no cost to you. I don't think it is truly a response to covid-19. It's just a new sneaky way to get out of having to resell returns. The buyer still gets a site credit rather than a refund to her credit card. We've discussed this in the last several posts.
 
  • Like
Reactions: anitalilac, AQUEENINBRKLYN and GemsBerry
#11,430
How long would you wait for a reputable seller to ship an item? I purchased a $5,000 jewelry item 3/29/20 and was notified quickly by the seller that since he is in NYC that it would not be able to be shipped for 2 weeks, since NYC stipulated that non-essential businesses were not able to be open. After about three weeks I contacted him and he said that it had been extended until May 15. We are almost at May 15, and the latest I have heard about New York regulations is that some cities will allow businesses to open this month, but that businesses within NYC are not included in this. I had imagined the seller would be able to walk to his business and pick up the item and ship it from his home, but I have no idea of all the details involved in the logistics. At what point would you just give up and cancel the order? I like the item, and I imagine that businesses will have to open again in some capacity sometime this summer, but it’s starting to become a very long and vague wait time.
 
You must log in or register to reply here.
Top