I am unfortunately in a dispute with Tradesy and all advice/feedback is greatly welcomed.
I was browsing Tradesy's closet and came across the LV Boite Chapeau in brand new condition, under retail. I stupidly mentioned this to my husband and in turn, he went and purchased this. I knew he would something like this if I told him (he has in the past), but at that time, I was was not just thinking he would.
Anyways, he did and the item arrived. To my surprise, the item was not packaged very well. It was not in its dust bag, though that was included in the sale. It thrown in the LV box, that box in their Tradesy box and covered by a plastic bag. Really? A $3500 bag just lightly thrown in like that. No padding, no bubble wrap, not even tissue paper. Needless to say, the item arrived damaged. I can only assume that because it was knocking around in the box that it knocked a screw out of the lock causing it to be wobbly. There was also glazing issues on the strap that was not mentioned in the listing. I quickly filed a return request on my husband's behalf and we sent that bag back. They received it and today told us that they could not accept the return because it was not in the condition that they sent it in. I wrote back to tell them we would be filing a chargeback and refusing delivery. We did not damage this bag and if Tradesy cared about the value of their items, they would package it better. It is not my responsibility to be accountable for their recklessness. So now we wait. I haven't heard back since my last reply, but I have reached to American Express to start the dispute.
I haven't sold anything on Tradesy for years, after their user agreement and seller fees changed. I will admit that I will occassionally be tempted by their sales and have purchased in the past but nothing of this value. The scarves I bought were packaged well and wrapped in tissue paper so this really came as a surprise.
Anyways, is there something else I should/can do? I do have pictures of the damages and will be uploading it for American Express to see. Their listing has generic photos, nothing up close that would show the glazing issue, so I don't know how they can prove that it wasn't there to begin with and someone did not overlook it. It's not like a LV expert is examining these items. Just incredibly disappointed in the experience and my poor husband is now feeling uber bad that his sweet gesture has caused disappointment and stress in our lives. We both will for sure be deleting our accounts permanently after this incident.