same here!!! maybe after all the complains they finally realised that it was a bad idea?
Anyone Ever Buy and/or Sell on Tradesy?
- Thread starter iluvmybags
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I've had one returned to me. But I did get the email about fair market value, and I did complain about that. Although I know they are not obligated to keep anything, I thought that excuse was lame, lol. I did close my account with tradesy for that reason and because it takes so long to get your money from the sale. When I mentioned that, I got the company line that it's for security, blah blah blah, and they do not have a lot of people who manually make the transfers. Is anything done manually anymore? LOL.
Does Tradesy still have a contact email or phone number? I went to the “contact us” on the website but it only went to FAQs. I purchased a Cartier diamond bracelet that is past the return window because no service online could authenticate it (they didn’t say it was certainly fake, just could not authenticate). I got nervous about that “what if’s” so I decided to sell it to Fashionphile and I figured it would pass their authentication. However, I just got an email saying that the markings are not consistent with an authentic bracelet (did not state “it is counterfeit”), but that is the implication of course. I did pay with PayPal, but I’m not sure if this is documentation enough to request a return through PayPal. I would like to contact Tradesy and request a return through them, but I’m not sure how to contact them. I did send an email to some Tradesy email addresses that popped up in my sent messages history with the email attached stating the inconsistent markings with the authentic, but I’m not sure if those email addresses are still active or are responded to. Thank you!
try this (310) 912-7966. email always works for me, it takes a couple of days but they will respond. there's no timeline on authenticity so they will take it back for authentication. if they can't ascertain authenticity, they will refund you. I was in a similar situation with a bag and didn't find out that it was a fake until at least a year later (never used), and I sent it in for review and they refunded me.
I'm curious what Cartier marks are missing and whatnot that renders it "inconsistent"?
best of luck
I'm curious what Cartier marks are missing and whatnot that renders it "inconsistent"?
best of luck
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Hi Nicole. I got a text from Tradesy this April after my purchase has been delivered to me. It said any questions call 1-877-774-7764. I haven’t tried the number but may be worth a shot if the other 310 number doesn’t work. The email they gave is [email protected]. Hope you can get it resolved.
Thank you both so much!! I added the phone numbers to my contact list, but I am totally in shock because customer service already responded to my email asking for photos of all of the markings and hardware to review! I also sent them a screenshot of the email stating there were inconsistencies with an authentic one. Regarding exactly what markings or lack of markings they identified as abnormal, they did not specify that; probably like on this forum to not alert counterfeiters to details of authenticity. Thank you for the help and support!
I did same too, sent in a bunch of pics but eventually HQ sent me shipping label to send it back for physical review. Problem with my item was the markers looked genuine but the leather was too thin, not everything can be done by photos. I suspect that they will arrive at similar conclusion with yours, especially with jewelry.
Hi! I’m looking at a few Evelyne bags from Coco/LuxTradesy - has anyone had issues with authenticity?
Doubtful. I sold an accessory which was $40 and I only got to keep $22 after shipping - the buyer received it and emailed she loves it over a week ago and STILL Tradesy hasn't released the money to me. Then I'll have to wait another week after that to see it actually hit my own account. I just emailed customer service asking if Tradesy is about to file for bankruptcy or having severe liquidity problems. I mean, they have to know that holding money that doesn't belong them - especially since they have ALREADY BEEN PAID THEIR HUGE COMMISSION is going to start causing fear. I removed all my listings over $150 now too and put them all on Mercari.