I've never gotten an email to say my funds are available. I don't think this is a service they provide.
Anyone Ever Buy and/or Sell on Tradesy?
- Thread starter iluvmybags
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I haven't gotten money in 4 days in several months. Lately it's been more than a week, even for items that can't be returned. The longest was for a foreign sale, about 18 or 19 days.
Well the money was finally in my account on day 15. Way to long for them to hold money.
NOOOOOOOOOOOOOO.... I just transferred my funds yesterday to PayPal and I was disappointed it didn't appear in my account today. I hope I don't have to wait this long for the money. I'm so disappointed and I will not be selling on Tradesy anymore if they keep it up with these delays. And here I am anxious to buy a phone case for my new phone that I am planning on buying after Christmas... but I'm scared I won't have the funds for when the manufacturer has an after Xmas sale. I could really use the Tradesy money. Bummer. *smh*
It's been taking just about a week for my money to get to Paypal so you may get it by just after Christmas.
Threadup Luxe LOST MY ITEMS!!!!!!!!!!! This morning I get an email "we only received a used chanel wallet, are you sure you didn't send the other bags to a different site? if you're sure then we will look". ARE TOU KIDDING ME?! how to you misplace peoples luxury items!!!? this isn't the gap underwear you've been selling up until now, its thousands of dollars that people send!! I am BEYOND ANGRY, the clutch and the neverfull are around $2,000!! Anyone has any advice? it was a limited edition Chanel Camellia clutch so if I see it on their site I will know its mine. UGH, im freaking out now.
Wow, well this is a lesson in dealing with Thredup I guess. Make sure and take photos (or a video) of you putting stuff in the bag and mailing it. Lots of people do this when they sell to consumers but to do it when you ship to a vendor is a big *wow*.
OK- the first thing I would do is contact fedex (their shipper) with your tracking number, which you will have, pull up the tracking from their site and make note of the weight of the package. 3 bags will weigh ... 4lbs or so? Maybe more. One wallet will weight one pound. This is concrete evidence you can provide.
Yes, I already looked and my fedex box weight was almost 4lbs. I have photos of both items but out of the box, from when I had them listed on Tradesy. So I send them those as well so it helps them "look around" for my limited edition clutch. Unbelievable. I contacted them via chat and then said case is open and to wait.
Sorry to hear that. they better look for it hard, otherwise you can file a police report about "missing" property while in their possession.
I'd let them know you expect them to either find your other items or make you whole. But at this point, I think you should give them a chance to search for them.
Perhaps @caannie will chime in because she had a similar experience with Fashionphile. IIRC, she sent several items in one shipment and they claimed to have not received an LV wallet. Eventually, it was located.
Today I had the worst CS experience of my life dealing (or, more accurately, NOT dealing) with Tradesy.
Somebody wants to buy a $2K watch from the Tradesy site and asks if I can ship today. Yes I can. So he buys the watch.
I get no purchase confirmation, the order is in one of thier "hold" statuses, for whatever reason. So this guy bought that watch and Tradesy doesn't forward the order to me.
The worst thing, is I have NO WAY of communicating with Tradesy other than waiting on the phone (2+ hrs as I write this)- which I doubt they will EVER ANSWER based on the fact that they close at 1- or their ridiculous SOCIAL MEDIA outlets, which is a stupid way to communicate about anything. I will miss this guys shipping deadline due to Tradesy's ridiculous operational issues. Tradesy- GROW UP!
Somebody wants to buy a $2K watch from the Tradesy site and asks if I can ship today. Yes I can. So he buys the watch.
I get no purchase confirmation, the order is in one of thier "hold" statuses, for whatever reason. So this guy bought that watch and Tradesy doesn't forward the order to me.
The worst thing, is I have NO WAY of communicating with Tradesy other than waiting on the phone (2+ hrs as I write this)- which I doubt they will EVER ANSWER based on the fact that they close at 1- or their ridiculous SOCIAL MEDIA outlets, which is a stupid way to communicate about anything. I will miss this guys shipping deadline due to Tradesy's ridiculous operational issues. Tradesy- GROW UP!
It’s not uncommon for them to hold on sending Sellers a confirmation of the sale. They do this for multiple reasons: they need more info from the buyer such as address confirmation etc.. It can take up to a few days sometimes for the sale to clear. I have had luck with calling them before and pushing it through though, you could also ask your buyer to check they’re email to see if they have any requests from Tradesy for information.