Update, now after Tradesy held the returned bracelet for 10+ days (buyer returned it fast) they came up with "it has more tarnish, scratches", it's not like new and it's being shipped back to you. No way their return department can pull BS like this. I'm a jeweler. it WAS like new, no tarnish, scratches etc, it was stored in the box all the time. I have detailed photo proof of such. the question is what was going with the bracelet in Tradesy's possession for 11 days? I sent them email with pics to see what will happen. it reminds me of all the cases reported here how brand new shoes were shipped back with scratches on soles.