Anyone Ever Buy and/or Sell on Tradesy?

[BeenBurned]

I would say it's possible that the buyer did a switcheroo. Either way you can absolutely tell the difference between your pic and Tradsey's.

Is it possible that the item was switched out? The bracelet looks much worse for wear, there's dullness from use, either that or the angle of after pics are different. I feel for you... does Tiffany come with serial etc?

I inspected the bracelet under magnifier, it IS my bracelet but scratched and tarnished now. customer returned it immediately, then it took 11-12 day for Tradesy to process return. so go figure.
and here's another comparison pic of before and after. it's not a bad angle, macro shows the scratches that were not there.

I was going to suggest that the buyer did a switch too.

May I ask how you can tell it's your bracelet?

 

[GemsBerry]

You are right, it is such a common item, there's always possibility. customer returned because it didn't fit. I was like can someone not know a standard Tiffany's bracelet size?
no serial for this tag issue, only for some pendants.

I was going to suggest that the buyer did a switch too.

May I ask how you can tell it's your bracelet?

Looks like mine, "T" in Tiffany is a bit darker at the top, "i" is also the same and the way the clasp looks.

 

[GemsBerry]

Look at them, response from Tradesy " While I understand your concern, we stand by our decision on this return. Based upon the time frame and the images in the listing, we do not feel that this is a case of wear and return."
So Monica from Tradesy Authentication team stands by her team, interesting. based on time frame the buyer returned immediately and bracelet was with Tradesy for 12 days.
and she keeps bringing "images in the listing" thing, those were taken by phone and listed by app, they are really low quality. so now you need images by camera to be posted in the listing to show great item's condition? when the picture is bad you can say - look it's all scratched. interesting logic.

 

[whateve]

Look at them, response from Tradesy " While I understand your concern, we stand by our decision on this return. Based upon the time frame and the images in the listing, we do not feel that this is a case of wear and return."
So Monica from Tradesy Authentication team stands by her team, interesting. based on time frame the buyer returned immediately and bracelet was with Tradesy for 12 days.
and she keeps bringing "images in the listing" thing, those were taken by phone and listed by app, they are really low quality. so now you need images by camera to be posted in the listing to show great item's condition? when the picture is bad you can say - look it's all scratched. interesting logic.

That is horrible. I think Tradesy is in trouble, drowning in returns, and they are resorting to extreme measures to not get stuck with more.

I use a camera for my listings. Once I listed a watch on ebay with very high resolution pictures. After it sold, for a lot less than I expected, I realized that my pictures showed a lot of microscopic scratches that weren't visible with the naked eye. The buyer got a great deal because the pictures made it look terrible.

 

[GemsBerry]

That is horrible. I think Tradesy is in trouble, drowning in returns, and they are resorting to extreme measures to not get stuck with more.

I use a camera for my listings. Once I listed a watch on ebay with very high resolution pictures. After it sold, for a lot less than I expected, I realized that my pictures showed a lot of microscopic scratches that weren't visible with the naked eye. The buyer got a great deal because the pictures made it look terrible.

I'd rather go macro with camera from now on. I'm thinking about replacing all the pictures that I took via Tradesy app because you can state any wear by looking at them. I use phone pics for inexpensive items below $300-500, but since Tradesy uses it against you and refuses to look at actual high resolution pictures taken just before shipping with customer's label against it, I will reconsider.
ETA: I attached the image from the phone that they use as "evidence of wear", what can you see there? and why completely ignore high resolution pics that shows no wear before shipping? I also looked at other bracelets on Tradesy that are listed like new by pro sellers, main pics are the stock pics from Tiffany's site, actual pics are of poor resolution and you can find any wear and tarnish there.

 

[fashion_victim9]

Look at them, response from Tradesy " While I understand your concern, we stand by our decision on this return. Based upon the time frame and the images in the listing, we do not feel that this is a case of wear and return."
So Monica from Tradesy Authentication team stands by her team, interesting. based on time frame the buyer returned immediately and bracelet was with Tradesy for 12 days.
and she keeps bringing "images in the listing" thing, those were taken by phone and listed by app, they are really low quality. so now you need images by camera to be posted in the listing to show great item's condition? when the picture is bad you can say - look it's all scratched. interesting logic.

I am so sorry, that's so wrong maybe it was scratched during transportation / 11 days storage at Tradesy as it wasn't packed properly?

 

[GemsBerry]

I am so sorry, that's so wrong maybe it was scratched during transportation / 11 days storage at Tradesy as it wasn't packed properly?

my point exactly!

 

[GemsBerry]

Another update, it's getting worse actually. Mandy sent email and asked to kindly review my pictures in the listing and they won't look at the actual high quality pictures before the shipping because the bracelet I sold was shown in the low quality listing pictures, they don't know what I placed against the label in high quality pics, implying that I switched bracelets just to take good pics before the shipping (???!!). Ridiculous. they also completely brush off improper packaging, oily fingerprints on the tag and the fact the bracelet was in Tradesy's possession for 11-12 days.
You know, today it's not a big deal, it's just $200 bracelet, tomorrow it will be Chanel or Hermes.

 

[fashion_victim9]

Another update, it's getting worse actually. Mandy sent email and asked to kindly review my pictures in the listing and they won't look at the actual high quality pictures before the shipping because the bracelet I sold was shown in the low quality listing pictures, they don't know what I placed against the label in high quality pics, implying that I switched bracelets just to take good pics before the shipping (???!!). Ridiculous. they also completely brush off improper packaging, oily fingerprints on the tag and the fact the bracelet was in Tradesy's possession for 11-12 days.
You know, today it's not a big deal, it's just $200 bracelet, tomorrow it will be Chanel or Hermes.

and the "funny" thing is that even if you download high res pics, they still resize it and you cannot zoom them and see all the details

 

[nicole0612]

Another update, it's getting worse actually. Mandy sent email and asked to kindly review my pictures in the listing and they won't look at the actual high quality pictures before the shipping because the bracelet I sold was shown in the low quality listing pictures, they don't know what I placed against the label in high quality pics, implying that I switched bracelets just to take good pics before the shipping (???!!). Ridiculous. they also completely brush off improper packaging, oily fingerprints on the tag and the fact the bracelet was in Tradesy's possession for 11-12 days.
You know, today it's not a big deal, it's just $200 bracelet, tomorrow it will be Chanel or Hermes.

I don't even know what to say other than I'm so sorry and so angry on your behalf.

 

[whateve]

Another update, it's getting worse actually. Mandy sent email and asked to kindly review my pictures in the listing and they won't look at the actual high quality pictures before the shipping because the bracelet I sold was shown in the low quality listing pictures, they don't know what I placed against the label in high quality pics, implying that I switched bracelets just to take good pics before the shipping (???!!). Ridiculous. they also completely brush off improper packaging, oily fingerprints on the tag and the fact the bracelet was in Tradesy's possession for 11-12 days.
You know, today it's not a big deal, it's just $200 bracelet, tomorrow it will be Chanel or Hermes.

I didn't realize it was only a $200 bracelet. I thought maybe I was safe from returns since my items are almost all below $200. I just sold an item for $175. I hope I don't have to worry about it coming back to me.

 

[GemsBerry]

and the "funny" thing is that even if you download high res pics, they still resize it and you cannot zoom them and see all the details

Thank you, yep. another funny thing that originally they stated "wear on chain" in their email as the reason for return. now they keep referring to the cropped low pixel image from the listing to point at scuffs at charm that I brought to their attention which appeared AFTER they returned it.

I don't even know what to say other than I'm so sorry and so angry on your behalf.

I mean, not a big deal moneywise but Tradesy really? I had a bulletproof evidence of the great condition before shipping and they refuse to look at it.

I didn't realize it was only a $200 bracelet. I thought maybe I was safe from returns since my items are almost all below $200. I just sold an item for $175. I hope I don't have to worry about it coming back to me.

Right it's $310 originally, I was selling for $195 in like new condition. pro sellers sell it for $264-280 last time I checked. the only reason I took so-so pics by the phone was what can go wrong with inexpensive item in standard size in excellent condition? haha, customer didn't know Tiffany's size and couldn't measure 7.5", Tradesy mishandled return and refused to acknowledge existence of pictures that show great condition before shipping. that's for 18% commission that they take to handle returns professionally.

 

[HandbagDiva354]

Is there a way to put my store on vacation mode through the phone app?

 

[BeenBurned]

This BS that Tradesy's been pulling - hidden listings, crappy search, "flaws" and SNAD when items aren't damaged, putting items on sale when sellers haven't opted in, returning items to sellers when they're supposed to take the returns themselves - and all for 14% in fees - makes me glad I ended my few Tradesy listings when prices went up on December 1, 2016.

I'm convinced I did the right thing and will probably never go back.

They've done so much damage to themselves and their reputation that I don't think it can be fixed.

 

[whateve]

This BS that Tradesy's been pulling - hidden listings, crappy search, "flaws" and SNAD when items aren't damaged, putting items on sale when sellers haven't opted in, returning items to sellers when they're supposed to take the returns themselves - and all for 14% in fees - makes me glad I ended my few Tradesy listings when prices went up on December 1, 2016.

I'm convinced I did the right thing and will probably never go back.

They've done so much damage to themselves and their reputation that I don't think it can be fixed.

I agree, yet I really hope they don't go under. There are a few things I'd rather sell on Tradesy than anywhere else. Today the item I sold is shipping with the Tradesy label. I calculated it would cost me $50 to ship it priority if I had to pay. For that reason, I didn't list this item anywhere else.