Anyone Ever Buy and/or Sell on Tradesy?

[BeenBurned]

That's weird. Another thing- I never got any request for return!

 

[nicole0612]

So I was looking at my Tradesy sales. When I clicked on one of the items I sold, it showed as sold by Strawberry Fields. The price is the same price I sold for but my shipping was $8.50 with the Tradesy label. On the Strawberry Fields listing, shipping was $14.00.

if a buyer returns an item and Tradesy resells it on one of their own IDs, does my "sold" item automatically show as Strawberry Fields's item?

I knew they listed with the original pictures but I didn't realize that my own sold item would show as "their" sold item.

Yes, this happened to me a couple of weeks ago. When I go to my sold listings, it now lists the seller as Abbey Road. I never got a return request either, but I did notice that my funds were delayed at the time until Tradesy did their own authenticity check presumably. I wonder if the buyer returns it because they didn't like it, and not because it was misrepresented, perhaps there is no return notification.

 

[nicole0612]

I have weird situation. Buyer purchased bag, sent me thank you email saying bag is beautiful, then requested return. Tradesy payouts page was showing pending funds and inspection required. I emailed Tradesy after 4 days, pointing at buyer's email and they released my funds 2-3 days layer. Now they relisted my bag with more damage than was there when I sent it. It was priced 50% off for inner handle wear, now they claim cracks and hardware scratches that were not there. They reused my pics, i asked where is that damage, they said you can see it at the pics, which I obviously can't because it was not there when bag was in my possession and when I took pics. I wonder what happened.

That is odd. Even if the buyer used it in the 4 day period prior to returning it, how could a person do that much damage in a few days?

 

[AtiaOfTheJulii]

How is a video not proof? We shouldn't have to bend over backwards or spend money for locks to sell stuff

Because the bag in the video may not actually be the one you sent to the customer.

I used to take video of myself packing sold items at fedex, taping the box up, showing the label on the video and handing it to a fedex employee. A lot of work!! Well i had a major case on ebay and i sent them my video and they told me that the video proves nothing. They said it could have been edited, i could have sent a fake bag still (even though in my video i showed the serial number). Luckily at the end i won the case but honestly there is no full proof way.

 

[EGBDF]

Just reading through and I wanted to note a couple of things. I have had a few items returned by buyers but each time, the funds were released after Tradesy received the item. One was an Hermes Petit h bag charm which was returned because the buyer said it was the "wrong size". I wasn't worried because I never included a size in that listing - cos I was never sure of the size anyway. Tradesy returned my money after seeing that my listing never mentioned the size.

A tip for sellers when selling expensive items. A video isn't proof of what was actually shipped so it may not provide enough protection for a seller. If it is possible to attach a lock somewhere on your item (on bag handles or a obvious location on the item where you will need to remove the lock before using it), get a soft metal lock with a number-lock combination. Those retail for about $6/7. Set the code and attach it to the item if possible. I have done this a few times - with pricier items. I inform the buyer (and I leave a note in the package) that they should contact me for the code to unlock the lock after they receive the item, but once I provide the code, they cannot return the item any longer. If they want to sit on it for a couple of days, that's fine. But once I send the code via the messages on Tradesy, the item will no longer be accepted for return. That has really helped me so far. I have attached a picture to show a lock on a bag I sold.
View attachment 3436913
Also I never send my original receipt - I send copies but always keep the original.

I hope these tips help!

That's a good idea, but do you know for sure that Tradesy will back you up on this? It seems like Tradesy is the one who makes the return rules, not each individual seller.

 

[yai]

That's a good idea, but do you know for sure that Tradesy will back you up on this? It seems like Tradesy is the one who makes the return rules, not each individual seller.

You are correct, Tradesy makes the rules - not sellers. But each time I did this, I informed Tradesy that I would have a lock on it. And then I ask the buyer to confirm to me in writing (via message on Tradesy which can be tracked) the condition of the item on receipt. That way, if they decide to return later, the condition of the item is not in dispute. And if they return without requesting the code, they will need to return the item with the lock and that gives some comfort that it is my item and not something else.
I think fraudulent buyers will probably find a way around this, but I think it provides some protection for the seller.

 

[yai]

How is a video not proof? We shouldn't have to bend over backwards or spend money for locks to sell stuff

I think Atiaofthejulii answered your question well. A video does not prove that what you sent is what is being recorded. It is possible to record something and ship something else.

The idea is not to bend over backwards really. It is to protect ourselves from incorrect claims. And the way I see it, if $7 provides some level of protection when selling an item for $500 or more, that's $7 well spent.

 

[BeenBurned]

Yes, this happened to me a couple of weeks ago. When I go to my sold listings, it now lists the seller as Abbey Road. I never got a return request either, but I did notice that my funds were delayed at the time until Tradesy did their own authenticity check presumably. I wonder if the buyer returns it because they didn't like it, and not because it was misrepresented, perhaps there is no return notification.

Maybe that's it. I think my money was slower to be available also. (I only have one other sold item to compare to but it was higher end and more expensive and the money was available more quickly. That item shows that I'm the seller.)

 

[p3b]

That's weird. Another thing- I never got any request for return!

Yes, this happened to me a couple of weeks ago. When I go to my sold listings, it now lists the seller as Abbey Road. I never got a return request either, but I did notice that my funds were delayed at the time until Tradesy did their own authenticity check presumably. I wonder if the buyer returns it because they didn't like it, and not because it was misrepresented, perhaps there is no return notification.

You don't get notified when they request return for other reasons- they just didn't like it. They return for site credit and Tradesy relists using your original listing so when you click on that sale it shows their listing and they sold it.

 

[p3b]

I think Atiaofthejulii answered your question well. A video does not prove that what you sent is what is being recorded. It is possible to record something and ship something else.

The idea is not to bend over backwards really. It is to protect ourselves from incorrect claims. And the way I see it, if $7 provides some level of protection when selling an item for $500 or more, that's $7 well spent.

Most of the items that I sell are less than $500. I think I go through enough to sell and ship an EUC or brand new item as it is.

I really wish there was a way to block known problematic buyers from even trying to purchase my stuff on there like I was able to on eBay or Bonanza.

 

[alwayscoffee89]

It sounds like a glitch. I would contact them. I'm able to log in, but I just noticed that my earnings amount has changed. It appears I am missing money for one of my sales that was previously released but I hadn't withdrawn yet. It changed back to pending on my payouts page, but nothing is showing on my sales page to show there is a problem. If it was released after 4 days after delivery, that should mean the buyer can't return, right?

ACTUALLY, the only exception is if it is a fake purse. Other than that, they will release after 4 days.
If you didn't sell a fake, then no worries! It's probably a glitch

 

[alwayscoffee89]

Sorry Yai, I think that is a horrible idea. What buyer wants to wait for you to respond with a code? Once they open the lock, they are free to do whatever they want (good ole' switch-a-roo if they wanted).

I always prefer security tags. The only way to remove them is to snip them off and once it's snipped off they can't reuse it. The security tags I have, have a security number and I take a picture of the purse with it on. Of course I tell the buyer what the process is and so far it has worked for me!!

Just reading through and I wanted to note a couple of things. I have had a few items returned by buyers but each time, the funds were released after Tradesy received the item. One was an Hermes Petit h bag charm which was returned because the buyer said it was the "wrong size". I wasn't worried because I never included a size in that listing - cos I was never sure of the size anyway. Tradesy returned my money after seeing that my listing never mentioned the size.

A tip for sellers when selling expensive items. A video isn't proof of what was actually shipped so it may not provide enough protection for a seller. If it is possible to attach a lock somewhere on your item (on bag handles or a obvious location on the item where you will need to remove the lock before using it), get a soft metal lock with a number-lock combination. Those retail for about $6/7. Set the code and attach it to the item if possible. I have done this a few times - with pricier items. I inform the buyer (and I leave a note in the package) that they should contact me for the code to unlock the lock after they receive the item, but once I provide the code, they cannot return the item any longer. If they want to sit on it for a couple of days, that's fine. But once I send the code via the messages on Tradesy, the item will no longer be accepted for return. That has really helped me so far. I have attached a picture to show a lock on a bag I sold.
View attachment 3436913
Also I never send my original receipt - I send copies but always keep the original.

I hope these tips help!

 

[alwayscoffee89]

Correct. This is one of my tips I gave previously. That is one way I can tell if a seller has had a lot of returns. I go to their sold items and it will show whether they have been relisted or if they sold it, it will say in bold "sold". The ones relisted don't show "sold" next to the price anymore and then when you click on it, it's usually relisted on Strawberry Fields, Penny lane or the Abbey one. I like to buy from sellers who have the least returns possible. Sometimes people who buy and sell will relist the original item and you'll see that too when you look at the original seller's "sold items". Doesn't mean it's a bad thing, but it just raises a flag to me. My own personal opinion.

So I was looking at my Tradesy sales. When I clicked on one of the items I sold, it showed as sold by Strawberry Fields. The price is the same price I sold for but my shipping was $8.50 with the Tradesy label. On the Strawberry Fields listing, shipping was $14.00.

if a buyer returns an item and Tradesy resells it on one of their own IDs, does my "sold" item automatically show as Strawberry Fields's item?

I knew they listed with the original pictures but I didn't realize that my own sold item would show as "their" sold item.

 

[alwayscoffee89]

I have weird situation. Buyer purchased bag, sent me thank you email saying bag is beautiful, then requested return. Tradesy payouts page was showing pending funds and inspection required. I emailed Tradesy after 4 days, pointing at buyer's email and they released my funds 2-3 days layer. Now they relisted my bag with more damage than was there when I sent it. It was priced 50% off for inner handle wear, now they claim cracks and hardware scratches that were not there. They reused my pics, i asked where is that damage, they said you can see it at the pics, which I obviously can't because it was not there when bag was in my possession and when I took pics. I wonder what happened.

What does it matter? You got your money and they got their refund. What Tradesy wants to do after that is up to them, right? It'd be one thing if you didn't get your money and they sent the bag back to you with more damage....

 

[whateve]

ACTUALLY, the only exception is if it is a fake purse. Other than that, they will release after 4 days.
If you didn't sell a fake, then no worries! It's probably a glitch

I believe you are mistaken, at least in my case. This used to be the rule but now doesn't apply to unconfirmed sellers like me. When Tradesy sent out that letter last month, everything changed. Now you may get your money in 4 days but it isn't guaranteed. If a buyer requests a return for any reason, Tradesy waits until they have had a chance to examine the return before releasing your money. Even if the buyer doesn't claim it is fake or damaged, it still could be.

What I found surprising is that they released my money and then the next day it reverted back to pending. What if I had already withdrawn it?