Anyone Ever Buy and/or Sell on Tradesy?
- Thread starter iluvmybags
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I have called and emailed multiple times. They refuse to talk on the phone about it and will only talk via e-mail. They promised a response/resolution by close of business today, but nothing. I have filed a complaint with the Better Business Bureau to get my money back.
I think you did not see my other post. I purchased a Louis Vuitton Neverfull purse that comes with a pouch. I don't like those pouches so I sell them. I purchased the bag that came with the pouch on 7/29 and immediately listed the pouch for sale same day and it sold the next day on the 30th. Customer contacted me when received and only asked for receipt, never said it was not in as listed condition. Then she initiated return saying it had use to it, when it was sent brand new and I had a video to prove it, but Tradesy has ignored the SIX times I sent this video showing it was brand new and showing the buyer's shipping label in the video with the item, so showing it was that condition the day I shipped it.
Girls, who knows how does it look when they suspend you?
When I am trying to go to payout settings I need to re-login and then see this: A server error occurred while trying to login. Please try again. Changed my password - still the same.
Is it just some bug or am I in trouble?
When I am trying to go to payout settings I need to re-login and then see this: A server error occurred while trying to login. Please try again. Changed my password - still the same.
Is it just some bug or am I in trouble?
This is what I sent to BBB:
I have attached a copy of my receipt for purchasing a brand new Neverfull MM at the Louis Vuitton boutique, which includes a brand new pochette (the item in question/debate here). This was purchased on July 29th. I only wanted the purse so immediately, on the day I bought it, I listed the pochette/pouch for sale on Tradesy's site on July 29th. The item sold on July 30th. The buyer contacted me the day she received the item (see attached screenshot) and did not mention any issues with condition of the item. Instead she asked me for a copy of the receipt, which was already in the original listing of this item. The reason Tradesy gave for taking my money on this sale was that the item "had more wear than listed". Upon asking for further information, I was told it had marks and wear. Multiple times between August 4th (prior to the return of the item) and August 10th, I provided all of the evidence, including a video of the item and the label to the buyer just before I sent the item to her. See attached video which proves it was sent in new condition as described. Tradesy has taken the word of a buyer who never purchased or sold on their site (prior to purchasing my item) over that of a seller who has made 63 sales without incident. They take the buyer's remorse over the seller's proof of sending a brand new item. I want my money refunded to me immediately and interest for holding it from me since August 8th, when I would have normally been paid for this item.
I have attached a copy of my receipt for purchasing a brand new Neverfull MM at the Louis Vuitton boutique, which includes a brand new pochette (the item in question/debate here). This was purchased on July 29th. I only wanted the purse so immediately, on the day I bought it, I listed the pochette/pouch for sale on Tradesy's site on July 29th. The item sold on July 30th. The buyer contacted me the day she received the item (see attached screenshot) and did not mention any issues with condition of the item. Instead she asked me for a copy of the receipt, which was already in the original listing of this item. The reason Tradesy gave for taking my money on this sale was that the item "had more wear than listed". Upon asking for further information, I was told it had marks and wear. Multiple times between August 4th (prior to the return of the item) and August 10th, I provided all of the evidence, including a video of the item and the label to the buyer just before I sent the item to her. See attached video which proves it was sent in new condition as described. Tradesy has taken the word of a buyer who never purchased or sold on their site (prior to purchasing my item) over that of a seller who has made 63 sales without incident. They take the buyer's remorse over the seller's proof of sending a brand new item. I want my money refunded to me immediately and interest for holding it from me since August 8th, when I would have normally been paid for this item.
It sounds like a glitch. I would contact them. I'm able to log in, but I just noticed that my earnings amount has changed. It appears I am missing money for one of my sales that was previously released but I hadn't withdrawn yet. It changed back to pending on my payouts page, but nothing is showing on my sales page to show there is a problem. If it was released after 4 days after delivery, that should mean the buyer can't return, right?
that's right, about 4 days, but I had some cases when they held my money after they released it, 1 - 3 days later after that. status changed to return, maybe some customers call and ask to give them a chance to return an item if they were abroad these 4 days or couldn't take a look at what they purchased for other reasons.
I try to log in to Tradesy at the other browser and still have the same problem, can't log in at all, not only enter payout settings. I can log in only by changing password, so I think that might be not a glitch
will call them tomorrow. going through a really terrible and stressful situation with Tradesy for the past 3 weeks, but don't want to write about it here in case if they read. just wish me good luck and patience, really need itGood luck!that's right, about 4 days, but I had some cases when they held my money after they released it, 1 - 3 days later after that. status changed to return, maybe some customers call and ask to give them a chance to return an item if they were abroad these 4 days or couldn't take a look at what they purchased for other reasons.
I try to log in to Tradesy at the other browser and still have the same problem, can't log in at all, not only enter payout settings. I can log in only by changing password, so I think that might be not a glitch
I've never had an item I've sold returned. I hope there won't be an issue.
I've had only one actual return when they sent an item to me and it was fair as I didn't notice one flaw and didn't picture it, all the others were solved in my favor. and now they are holding money even if item just doesn't fit or smth like that. so I'm sure everything will be fine, maybe you'll just have to wait a bit longer. and maybe it was also one of their glitches
Just reading through and I wanted to note a couple of things. I have had a few items returned by buyers but each time, the funds were released after Tradesy received the item. One was an Hermes Petit h bag charm which was returned because the buyer said it was the "wrong size". I wasn't worried because I never included a size in that listing - cos I was never sure of the size anyway. Tradesy returned my money after seeing that my listing never mentioned the size.
A tip for sellers when selling expensive items. A video isn't proof of what was actually shipped so it may not provide enough protection for a seller. If it is possible to attach a lock somewhere on your item (on bag handles or a obvious location on the item where you will need to remove the lock before using it), get a soft metal lock with a number-lock combination. Those retail for about $6/7. Set the code and attach it to the item if possible. I have done this a few times - with pricier items. I inform the buyer (and I leave a note in the package) that they should contact me for the code to unlock the lock after they receive the item, but once I provide the code, they cannot return the item any longer. If they want to sit on it for a couple of days, that's fine. But once I send the code via the messages on Tradesy, the item will no longer be accepted for return. That has really helped me so far. I have attached a picture to show a lock on a bag I sold.
Also I never send my original receipt - I send copies but always keep the original.
I hope these tips help!
A tip for sellers when selling expensive items. A video isn't proof of what was actually shipped so it may not provide enough protection for a seller. If it is possible to attach a lock somewhere on your item (on bag handles or a obvious location on the item where you will need to remove the lock before using it), get a soft metal lock with a number-lock combination. Those retail for about $6/7. Set the code and attach it to the item if possible. I have done this a few times - with pricier items. I inform the buyer (and I leave a note in the package) that they should contact me for the code to unlock the lock after they receive the item, but once I provide the code, they cannot return the item any longer. If they want to sit on it for a couple of days, that's fine. But once I send the code via the messages on Tradesy, the item will no longer be accepted for return. That has really helped me so far. I have attached a picture to show a lock on a bag I sold.
Also I never send my original receipt - I send copies but always keep the original.
I hope these tips help!
So I was looking at my Tradesy sales. When I clicked on one of the items I sold, it showed as sold by Strawberry Fields. The price is the same price I sold for but my shipping was $8.50 with the Tradesy label. On the Strawberry Fields listing, shipping was $14.00.
if a buyer returns an item and Tradesy resells it on one of their own IDs, does my "sold" item automatically show as Strawberry Fields's item?
I knew they listed with the original pictures but I didn't realize that my own sold item would show as "their" sold item.
if a buyer returns an item and Tradesy resells it on one of their own IDs, does my "sold" item automatically show as Strawberry Fields's item?
I knew they listed with the original pictures but I didn't realize that my own sold item would show as "their" sold item.
I have weird situation. Buyer purchased bag, sent me thank you email saying bag is beautiful, then requested return. Tradesy payouts page was showing pending funds and inspection required. I emailed Tradesy after 4 days, pointing at buyer's email and they released my funds 2-3 days layer. Now they relisted my bag with more damage than was there when I sent it. It was priced 50% off for inner handle wear, now they claim cracks and hardware scratches that were not there. They reused my pics, i asked where is that damage, they said you can see it at the pics, which I obviously can't because it was not there when bag was in my possession and when I took pics. I wonder what happened.