Anti-Coach snobs...ugh

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#242
QueenLouis said:
That's all legit, but your original post accused that buying LV was strictly for the prestige, bc no one could actually like that *ugly* pattern... and threw in a "give me a break" as if liking LV is absolutely ridiculous. You weren't just stating you didn't like it, you were saying that no one else could possibly *actually* like it.

ETA: And the whole point of this thread was how rude it is to vocally be a bag snob... and you came in here and did just that.
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+1

And, maybe this hasn't been everyone's experience, but when the leather piping on my "ugly" Speedy 30 got worn after a year of heavy wear, I took it back to an LV boutique and they replaced it for me, free of charge. To me that seems like pretty decent customer service, especially since I guarantee the wear was due to my use/abuse of the bag, and not a design defect.
 
#244
Lindsay2367 said:
+1

And, maybe this hasn't been everyone's experience, but when the leather piping on my "ugly" Speedy 30 got worn after a year of heavy wear, I took it back to an LV boutique and they replaced it for me, free of charge. To me that seems like pretty decent customer service, especially since I guarantee the wear was due to my use/abuse of the bag, and not a design defect.
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I can guarantee you it wasn't mine. One of the chapes on my Epi Electric Alma loosened after a handful of wears so I took it in for repair. There was no charge but the bag came back with the lining sewn in crooked so that the bag caved in on itself and every single chape sewn on crooked. You would not believe the argument I got because they had to replace the entire bag and didn't want that hitting their store's record. Yes, they actually told me this.

It was two years before I bought anything LV again and just this past Spring, I quit the brand for the last time. I wanted a yellow LE speedy paillettes cube and every single one had a dye defect. My SA suggested I take the "least defective one" since it was a LE. No discount on the $2000, of course, but how about a snow globe?
 
#245
restricter said:
I can guarantee you it wasn't mine. One of the chapes on my Epi Electric Alma loosened after a handful of wears so I took it in for repair. There was no charge but the bag came back with the lining sewn in crooked so that the bag caved in on itself and every single chape sewn on crooked. You would not believe the argument I got because they had to replace the entire bag and didn't want that hitting their store's record. Yes, they actually told me this.

It was two years before I bought anything LV again and just this past Spring, I quit the brand for the last time. I wanted a yellow LE speedy paillettes cube and every single one had a dye defect. My SA suggested I take the "least defective one" since it was a LE. No discount on the $2000, of course, but how about a snow globe?
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That's really unfortunate. I guess I must have just had good luck with customer service across different brands. I see people complaining about Rebecca Minkoff customer service, but when I tore part of my Matinee bag, they just sent me a new bag since they couldn't repair it. And I've had good experiences with Coach as well.

But I certainly understand why people would not want to buy a specific brand if they had poor customer service experiences there.
 
#249
anthrosphere said:
Just saw this on twitter... -_-

https://twitter.com/GSElevator/status/366679674719444992
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I'm assuming the person who posted this only knows of Coach's logo-covered bags. Every company has logo-tooting enthusiasts, who are branded and prejudiced against by those who don't like brand-loving customers. The person who posted that tweet is just silly. Therefore, he is saying to not date Eva Longoria, who is a coach fanatic, and what man in his right mind wouldn't want to date her?
 
#250
MedtechCarol said:
If mocking my mass-produced handbag because it has different initials than her mass-produced handbag makes the average purse snob feel better about herself, I'm glad I could help!

It's one thing for purses to a hobby, it's another for them to be an identity. What people spend their money on is not my business, but to mock those who can't afford what they have is pitiful.
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Personally, I think I am way more embarrassed for someone buying something they can't afford.
 
#251
justdefend said:
This is definitely a great reason to love Coach. I had to re-read the return policy over and over to figure out how many days a customer had to return a product until I realized it was infinite for un-used items.

I went into Louis Vuitton to look at a luggage piece and another customer stopped and asked what their warranty was on zippers. The SA said there was no warranty, that the items are made to last and that nothing is warranted forever.

Today's high-end luxury is not an old artisan hand-stitching a product and carefully crafting each piece to exact specifications. LV is a well-oiled mass manufacturer, Prada outsources to China, Turkey, Vietnam, some Burberry trenches are now made in Bosnia, Paul Smith has product made in Taiwan, ZZegna and Zegna Sport are made in China, Lanvin has clothing made in Romania, sneakers in Portugal. The manufacturing cost and quality is lower, but the prices are still sky high.

To me, luxury really isn't luxury anymore. They are billion-dollar companies raking it in with lower manufacturing costs and the same high margins.

What will define a brand is their design, quality, value, and customer service, and I think Coach is doing a really great job at the moment.
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Totally agree...:smile1:
 
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