This is definitely a great reason to love Coach. I had to re-read the return policy over and over to figure out how many days a customer had to return a product until I realized it was infinite for un-used items.
I went into Louis Vuitton to look at a luggage piece and another customer stopped and asked what their warranty was on zippers. The SA said there was no warranty, that the items are made to last and that nothing is warranted forever.
Today's high-end luxury is not an old artisan hand-stitching a product and carefully crafting each piece to exact specifications. LV is a well-oiled mass manufacturer,
Prada outsources to China, Turkey, Vietnam, some Burberry trenches are now made in Bosnia, Paul Smith has product made in Taiwan, ZZegna and Zegna Sport are made in China, Lanvin has clothing made in Romania, sneakers in Portugal. The manufacturing cost and quality is lower, but the prices are still sky high.
To me, luxury really isn't luxury anymore. They are billion-dollar companies raking it in with lower manufacturing costs and the same high margins.
What will define a brand is their design, quality, value, and customer service, and I think Coach is doing a really great job at the moment.