Hi I was in the same situation as you please see my previous pictures showing the goatskin I received from
Fashionphile (black small)and my new Lambskin small that I just bought. Fashionphile listed this bag as excellent like new condition. It was a year and a half old and without anything in it - it sunk iinto itself plus it was so wrinkled expecially on the sides and top of the flap in back. My new lambskin has more structure - stands on its own and no winkles. I never bought a chanel lambskin before (all caviar) but was getting tired of caviar. Really was in debate if I should keep the lambskin but when I received the goatskin That did make up my mind to keep the lambskin. The trouble with buying a Chanel 19 used is you really don’t see how bad the winkles are in pictures especially the black. Plus as i never saw a new goatskin it could be that the used ones were not stored correctly. You will get a 5 yr warranty now on a NEW bag. I bought my new for $5,100 before last increase - a used Chanel 19 in excellent condition Is anywhere from $5,800 to $6,500! I bought a base shaper and organizer for mine and will keep these inside my bag-looks great. If you are worried about scratches even goatskin scratches. LaLa Shaw just showed the scratch and small gouche on her goatskin in her video! It all depends on how you take care of it. Love the feel of my lambskin and just placed my reserve for the 21K Caramel!! I contacted my SA several months ago!