Thank you
@missie1, I am going to get quotes from a few places before I make any decision. Funny after I saw your comment, I opened the box and put in on again, if I align the bracelet with my wrist, it slip up and down, but if it doesn’t align, then the narrow side bracelet stuck with the wide side of the wrist, hence uncomfortable, if you know what I mean.
it is a hard decision or lesson if I should take 25% loss or force myself to wear it.
You'll never enjoy this bracelet if you're forcing yourself to wear it. It's unfortunate the store would not allow you to exchange. Did they advise you of the no return policy when you bought it? Was the return policy prominently displayed? I believe the merchant must do this in order to enforce a no return condition.
However, if I understand correctly, you don't want to return. You want to exchange. That makes a huge difference. The merchant may not have understood what you were requesting.
The meaning of the term "policy," as distinguished from a "rule," is that it affords the merchant discretion to make an exception.
Before completely giving up and selling this, I would recommend that you ask to speak with the store manager. I understand you may have bought this overseas. If you're no longer in the vicinity, call. If that doesn't work, ask to speak to the regional manager. If this is a boutique that carries VCA, find out who the CEO of the company is and call them. I've gone straight to the top when I've had a significant issue I've been unable to resolve at the store level, each time with success.
Trust me, sometimes executives don't know how their staff is handling things at the store level, and they're appreciative of the information. They know if this isn't properly resolved you'll never buy from them again. Not only don't they want the loss of a prominent customer, there is the loss of goodwill, and injury to their reputation that will result when you publish a bad experience as you have here. Someone in upper management will recognize these consequences, all of which can easily be avoided.
The reason I say this, is because there is no downside for them to resolve this in your favor--you didn't change your mind-- you wanted to exchange this for a different size. They also need to accept some responsibly here,
they sold you the wrong size in the first place. They're supposed to sell you something that will make you HAPPY. THIS IS JEWELRY! A good salesperson would have discussed the sizing issue in advance so as to avoid the very issue of which you now complain. Insuring a proper fit is an aspect of their job. They created the issue by not acting responsibly or ethically.
Persistence pays. It might take a few calls but at this price-point it's worthwhile exploring further. The worst they can say is no.
Also, if this is one of VCA's vendors, they may want to see a favorable outcome and the regional division of VCA will intervene on your behalf. That's another option to pursue. I would discuss it first with your local store manager. If he/she can't help, again, call corporate.
The other option is to call your credit card company. If this can't be returned to the merchant in person, e.g., handing it to someone at the store and obtaining a receipt, you could return this by mail and dispute it on your credit card. They can't charge you if it's been returned and you no longer have the goods in your possession. Proof of delivery would prove you're not in possession of the merchandise. Some of these rules might be different if you bought overseas. On the other hand, the protections may be even stronger. So call your credit company and find out what your options are.
There's still a lot you can do. Don't give up. Yet.