This happened to me too last week! I got the email on Friday after their business hours , tried to use the live chat feature and was told they couldn't process payments over live chat that I would have to call. Called my credit card on Saturday to make sure nothing was wrong on my end, it wasn't and I did that just to verify what I was seeing on my on-line statement. So Monday morning, my day OFF from work I spent up until 12 noon waiting to talk to someone in payments. For a while their phone system was so backed up that when you called it would literally just say they were backed up and hang up on you. So when I did speak to the rep she said it was a glitch on their end and I said well you realize I have spent my day off and spent around 5 hours trying to correct an error that was never my error to start with. She didn't apologize or anything, she wasn't rude but was just like well it happens...I am not a happy either at the way I was treated threatening my credit in that nasty letter when the error was on your end?? How about a 25% coupon or SOMETHING. I really really don't understand how this company has so many customer service issues.