Disappointed DB service :(
- Thread starter Marlies
- Start date
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That's the problem. When you look at the bag if your eye goes to some mark,
it will bother you. If you don't see it unless you search, then that's a different thing.
I'm very picky when I get a new bag and examine it for flaws. But.... often when I just
look at the bag, I no longer see the problem areas. If I do, the bag goes back. If I have
to search for the 'defect' I usually keep the bag. Others might not agree, but for me...
the price and level of discount are factors. I ask myself.... if I was in the store, and that bag
was on sale at the price I paid, would I buy it knowing it had that flaw? I know a lot
of ladies expect perfection even with big sales. I want perfect too..... but....I'm a realist.
For full price.... bag must be perfect. Big discount.... I can be more flexible, as long as the
problem isn't in the construction or function.
Take a soft, clean, white cloth and buff the bag using circular motions. You won't hurt the
leather and you may blend any color variations. Can't hurt.
I totally agree that Dooney Customer Service is horrible and because of the poor service I refuse to purchase anything from Dooney. IMO Customers are not valued so I will spend my money elsewhere. I am still waiting on a manager call back due to an issue with a bag purchased as a gift last summer. After making multiple attempts to speak with a representative knowable about the product and making several requests to speak with a member of the management team I gave up, notified my credit card company of the issue and kept it moving.I hope you get everything resolve.
oh my gosh! That is terrible. Its so hard for me to wrap my head around this horrible customer service. in today’s time, the consumer should always be a top priority. Having to wait to speak to someone since summer is beyond my scope of comprehension. I almost feel bad for this company if they continue down the path they are in, they won’t survive long. I even tried to find a way to comment on any social media site but they have it blocked to receive public comments..... now I know why.
UPDATE: This just keeps getting more infuriating. I tried to see if the spot would blend in but with no success so I have decided to send the bag back for sure. I called back customer service to advise that it’s been 3 plus weeks that I’ve been waiting for a supervisor to call me back to place another order at the same price I paid in Dec. the agent apologized and said this would need to be someone from their. “Int’l” dept. he will put an urgent request on it. I also asked how do I return the bag, because the enclosed form tells me to do the return online but it doesn’t accept my postal code as I’m in Canada. So he said I need to send at my cost via registered mail to a different address than what is written on the form that came in the parcel. after pushing for not having to pay for a return for a defective bag, he said he will send my request to this “Int’l” dept and they will email me a special return form I should use where the cost is covered. He said I will receive this email by EOD. I very doubtful I will receive such email and a call from a supervisor. I feel I will never get the bag I wanted!
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Their bags are great quality, I highly recommend buying them on the secondary market...so you know what you will be getting and at a fraction of the cost. I would pay full price if the customer service was decent but this is unacceptable. I have never had to pay to return items I was disappointed in....and wait weeks for a refund? Unacceptable
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Waited 15 min to talk to someone. 16 people ahead of me...was told something was wrong with their return services and that it was fixed on Tuesday and I should see my refunds by tomorrow. I hope so...but I can't ever suggest purchasing something from them ever again. I have been emailing and no response...I had to call and wait 15 minutes???? LOVE their handbags but customer service needs a serious upgrade.
Right! I waited 46 mins today to reach someone who had a different story than the last! It is a terrible shame they don’t have better customer service. Beyond ridiculous.
I have checked a few sites too, but lurking for awhile on eBay, Poshmark and Kijiji. eBay tends to be a bit pricey once I convert the US to CDN dollar and then factor in shipping cost. By the time I’ve done all that it’s the same price as a new one from D&B. And because I’m in Canada I can’t order from ILD. Ugh!!! I wish they were sold locally and I could just do curb side pick up!!
I got the same info today when I contacted them. It has been over three weeks for me too.
This is not an excuse for them .... but there was a very bad snow storm in the north east
this week. A state of emergency was declared in CT, where Dooney and ILD are located.
Non essential workers could not be on the roads. I'm guessing Dooney and ILD were
closed for at least 1 day and people might have been out for 2 days. Some areas had over
24" of snow. I know, for some parts of the country, that's no big deal. But around here,
that much snow messes things up for a few days.
this week. A state of emergency was declared in CT, where Dooney and ILD are located.
Non essential workers could not be on the roads. I'm guessing Dooney and ILD were
closed for at least 1 day and people might have been out for 2 days. Some areas had over
24" of snow. I know, for some parts of the country, that's no big deal. But around here,
that much snow messes things up for a few days.
That would explain current refund activity. However, they received the returned bag nearly a month ago (Jan. 12) and no refund yet? It makes you wonder?