I purchased the 2.55 Reissue in So Black Chevron in March 2017 and had a constant issue with the clasp popping open. I finally decided to take the bag in for repair in NYC and was promised that it would be returned within 6-8 weeks. I was satisfied that I would receive it in time for the holidays (dropped it off in October). At 6 weeks I called to check on the status, 8 weeks checked on the status and definitely received roundabout answers to the status of the bag. ONLY NOW have I learned (after constant chasing) that my bag was "lost" (read stolen, because I definitely think it was stolen) at the boutique!!!! WTH. This bag was purchased while on an overseas trip and isn't even in production in the US anymore! WTF.
Has anyone else had a simliar experience with Chanel boutiques? I'm wondering what the recourse will be. At this point I'm calling corporate every single day to complain and I'm still waiting to hear from the boutique on how they plan to rectify this. Honestly, I just want my bag.
Has anyone else had a simliar experience with Chanel boutiques? I'm wondering what the recourse will be. At this point I'm calling corporate every single day to complain and I'm still waiting to hear from the boutique on how they plan to rectify this. Honestly, I just want my bag.