Yeah... I've found that it all depends on who you talk to...when I wanted to exchange my oxblood rogue satchel... one of the SAs (who I really like) suggested ordering from the retail store, but the other SA quickly shot her down saying it was up to the manager... I got the impression from their demeanor that even though it's possible they don't always work with you.....
Also sometimes I call in and ask about inventory or sales and get completely incorrect information
I have been fortunate on my outlet, they have been very nice to me. I usually come in to show them new handbags from retail when I buy purses or knickknack from them. They show me what they have short of taking me to the back. They have brought purses from the back, too. I used to call and check but now I just make the effort to sort of meet and greet. I have been visiting them since they first open and it's been great for me.
I've always had trouble at this store since he became the manager. The previous manager was one of my best friends. After she left the new management told me that Coach stopped found orders because under the previous management I had done several. I went to another outlet and she looked at me like I had a third eye when I was surprised she offered to do one...
I used to be friends with that store... I'd go in just to hang out and help out if I didn't have anything going on.
I can't stand BS. I just hate that he basically accused all of us on the forum of being liars who make up what's on our outlets to look impressive on the forum... like a full price store would stack all the bags on the shelves like the outlets do...
The assertion that Coach would never send 1941 to the outlets made me mad too... that's been going on for a while now... I know Coach better than most of the employees do, argh! I've been a member of this forum for years and I've been a Coach shopper for just as long... I've learned a lot about Coach from here and I'm just insulted I guess...