I'm sorry that happened but glad to hear they took care of the issue. I drafted an email and sent it to their main email as well as another contact there so I hope it gets better response than I was receiving.I sold a Gucci bag and wallet separately to Fashionphile from the same local FedEx mom and pop shipping center. Both boxes arrived but were empty when they got to Fashionphile. They said it happens a lot. They took care of the Fedex claim and still did my payout so I'm not sure why they are making you deal with Fedex when it's with their insured account and label.
I sent an LV bag to them a couple of weeks ago from an actual Fed Ex center (20 mins away) and it arrived safe and sound.
I am convinced there are people who know to look for items to FP (either at the shipping places or within Fed Ex) and if the tape can easily be cut open and re-taped, they can take out the item and reseal it and keep it going. There is no other explanation!
The Gucci and wallet were small like the pouch - perhaps the thieves can more easily hide smaller goods which is why they didn't take the NF too?
I'm sorry this happened to you
I dropped my item at a FedEx kinko's and the person who took the box taped it up some more for me. I'm not sure if that means anything. There is another thread where another member lost a wallet when sent to FP. So you may be right about the small items.