I have shopped with and sold to
Fashionphile many times over the past 6 years or so and have never had any major problems. I've bought about 30 items and sold about 50. I don't get paid by them to say anything, I wish, but I just wanted to defend them, because they aren't that bad, and they have a lot of great stuff.
Some times things take a little longer than I think they should but maybe that is a combination of the "we need it now," idea that has been implanted in all of us with the 2 day shipping from places like
Amazon and having millennial workers who don't think they don't have to answer to anybody, especially people who are asking too many questions about their orders, because they are just too busy on their cell phones. I've received worse customer service at more respected places. If you call Neiman Marcus, their customer service is horrible, literally one of the worst I've ever dealt with and one time I was just calling to ask a question about ordering an item listed as Pre-Order on their website, but every time I've called they were terrible. At the store the people are nice but the phone people, horrible. At least at Fashionphile they are nice on the phone. Personally, I think customer service everywhere is just getting worse. People in general just don't treat people with respect anymore. Kids don't treat their parents well. Companies don't treat their employees well. And Sales people don't treat customers that well. And I've seen plenty of customers treat sales people like crap too. People don't even hold the door open for the person behind them anymore. What do you expect in today's society?
Everything I've sent them I've received a fair price for with respect to how things are selling and how satiated the market is at the time. Everything I've received from them has been authentic and in beautiful shape, even things that say "Very good" or "good" (just don't buy anything that smells, from anyone, that never comes out, especially cigarette smoke).
Every thing has arrived beautifully packaged and if I need to make a return, although, it has only happened once, that was easy too. I love their lay-a-way and that they mark things down after a certain amount of time, which now they have put the next markdown date under the item.
Concerning the worries mentioned about getting a fake, they only thing you can do is to educate yourself with the brand you are buying. That's what I did. The internet is full of information. Pictures, comparisons, stories. The people at Fashionphile do know what to look for though and they would never sell a fake knowingly and I bet it would be very hard for a fake to get past them but look so obvious on their website. If they were caught selling a fake or fakes, there would be a lot at stake for them, basically, losing their whole business and go to prison.
One last note, over time I feel like Fashionphile has really increased their attention to customer service. They are faster, especially with the selling process.