i had a similar situation...i sold a
coach as gently used (used it 2x) and still had all the tags and paperwork in it...took a bazillion pics of it inside and out...went on vacation and came back to phone calls and emails etc., stating that the "bag has garbage in it and hair"...um, EXCUSE ME??? so, i called ebay and they sided with the buyer and i refunded the money...NEVER GOT THE BAG BACK...called ebay and they said "well, it appears as though she got a label to ship it back to you" and i said "well, it doesn't take 3 weeks to get a bag across country unless it was shipped pony express"...they still sided with her....one night i was so pi$$ed off that i called ebay again and just kept asking for a manager...finally got one who OVERTURNED the decision! she was actually human, compassionate and saw that i was being scammed...i say, don't take no for an answer...i can hear your frustration and anger and i don't blame you a bit....good luck and let us know how it goes!!