That shade of blue is WOW! And cute design.
This is off topic, but I just spent about three hours on emails, online complaint forms (FTC), credit card dispute department, and then new communication based on things just communicated... You get the picture.
I actually thought of Dooney. In over 20 years as a customer, I have received only two items with defects, they ship pretty quickly, have an easy return process and I get my refund quickly. This seems to be old-fashioned customer service these days. I appreciate it!
No wonder I keep buying bags. I'll post my Christmas to myself D&B purchases, that is, after I take something for my headache.
Can't wait to see your goodies.
Yes, I think Dooney and ILD are reputable companies. We often get
frustrated when they don't do what we would like or if we find a
product not up to our standards or with a defect. But the bottom line,
in today's world, I get a lot better product and service from Dooney
and ILD than from most department stores.
I too have returned very few things from Dooney and ILD, and I've
bought a ton over the years. I've always gotten a refund in a reasonable
amount of time. And the only issues I've had is that ILD doesn't
price match, it's almost impossible to cancel an item before it ships,
and yes, most of the time I end up paying the $10 return fee.
Small price to pay knowing I can count on getting a refund for the purchase price. And yes, sometimes I follow up to try to get that $10 fee back if the
bag is truly damaged or defective.
I've learned that the best way to deal with Dooney and ILD returns is to follow their procedures to the letter, send items back immediately, and
always get a receipt from UPS when I drop the package at the store.
And these days, I sometimes take pictures of issues. I've also learned that
some things I might not like are not considered defects... and there is nothing I can do about that other than return the bag and eat the $10.
I used to stress and get upset about those things... now I chose not to.
It's taken me a lot of years to get to this point. 😁... and a lot of handbag
shopping.
