Who else loves Zara?

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#4,444
I also think their customer service sucks. The oft clueless associates and inability/concern to know about stock or replenishing it reminds me of the much cheaper Forever21.

I am currently going nutty with a display necklace they have in one store which they refuse to sell to me. They no longer have it online, no other stores have it... the displays are to get people to buy, after all!

I realise they may have some template they have to follow for outside mannequins, but, if a customer who spends hundreds a month at your store wants something so silly... why not just call corporate and throw another one on the dummy??

Arrrggg.... don't even get me started on how asking anyone on the floor or register if they have an item in stock or a different size is a wasted venture. If I don't see it anymore, I just check online. Sadly, I think this is how they prefer and cultivate it.

honeybunch said:
I'm sorry about your bad experience. It certainly wasn't handled very well by CS. Does it say on the website that your size will be restocked again or is it totally out of stock?

I had a bad experience when I purchased an item online to be delivered in store. I had an email to say it had arrived in store and was ready for collection. I made a special trip to the store to collect it but when I got there I was told my order was not there. I contacted CS and they told me the item was definitely there so I went back again a few days later and was told again that it wasn't there. I even phoned up the store after their next delivery to check that it had arrived. Still no luck. The staff in store weren't very helpful and said they couldn't do anything about it, I would have to contact CS as their website is completely separate from the store. Fortunately in my case, CS were very helpful and they sorted out the problem. They actually phoned the store and got somebody to look thoroughly for my order and they eventually found it. I had made two wasted trips and spent a lot of time on the phone for nothing.
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