Who else loves Zara?
- Thread starter chris7891
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does anybody have these? Do you guys like them?http://www.zara.com/webapp/wcs/stor...s-W2012/269191/828210/FRINGED FLAT ANKLE BOOT
Our local store finally received the "smelly" coat lol! It must have been part of the reissue coz it didn't smell out of the ordinary to me. Just a waxed leather scent. The second i spotted it, i went straight for a sniff! Haha
Meant to ask..... Did you buy it?
me too! I don't like the buckles on the Chloe, and i also like that these are shorter. I love them!
GearGirly said:
And quality wise? I agree on Chloe buckles, yours look more expensive than Chloe does also.
The quality seems excellent, very, very comfortable. I think they are still pretty expensive though....
Gorgeous original boots!
Reminds me of Dorothy's Ruby Slippers in the Wizard of Oz!
Hope they bring you lots of compliments and luck!!!
I have a love hate relationship with Zara. Love their clothes, hate their sales people. They are all super young and really snobby. It is really frustrating going into their stores.
I have also found their online customer service to be incredible lacking. I am one of those who bought the "smelly" coat in July hoping that the smell would air out. I thought it had, but it really didn't. In the meantime the coats were removed from the store and from online. When it went back up online and people said that it doesn't smell, I called and asked for an exchange. I was told by the customer service agent that I could not return it since it was past the 30 day return date and I was free to purchase another one. I asked her if she understood that the jacket was defective and she said yes, but it was past the return date. I asked to speak to her manager and was told that there was no manager availabe and I would receive a call back within 24 hours.
The next day I received the call while I was at work and missed it, naturally. The message said that I could go to any store and exchange the jacket. I called back and explained that no store in my area carries the jacket and I would like an even exchange from the online store since it was in stock in a M. I was told that they cannot do that. I again explained that I would like to speak to a manager. I was told that amanager would call me within 24 hours. I again received a call from the manager and this time I answered. I was told to take the jacket to the store, have the manager determine if it was defective and if it was, an exchange would be done on the spot. I went to the store yesterday and the manager commented right away about the smell and promptly returned it. I asked about the exchange and was told that I would have to order it again from online. I was then told that the refund would take 10 to 14 days to process. WTH? I have to wait almost two weeks for my ~$250.00 refund!?!? Still fuming, I decided I would order the coat from online. When I went to order the jacket, it was sold out. I called the online customer service and was told that yes it was sold out (duh! I know that already) and I can wait until it comes back in stock! I seriously was floored. I asked to speak to a manager and you know the rest. I'm still waiting to hear back from them.
I cannot believe the customer service that I have gotten. They sold me a defective product and have made me jump through all kinds of hoops. They did nothing to ensure that any of this process would go smoothly. I am so annoyed. I love their clothes, but they are seriously lacking in the customer service department, both in-store and online.
I have also found their online customer service to be incredible lacking. I am one of those who bought the "smelly" coat in July hoping that the smell would air out. I thought it had, but it really didn't. In the meantime the coats were removed from the store and from online. When it went back up online and people said that it doesn't smell, I called and asked for an exchange. I was told by the customer service agent that I could not return it since it was past the 30 day return date and I was free to purchase another one. I asked her if she understood that the jacket was defective and she said yes, but it was past the return date. I asked to speak to her manager and was told that there was no manager availabe and I would receive a call back within 24 hours.
The next day I received the call while I was at work and missed it, naturally. The message said that I could go to any store and exchange the jacket. I called back and explained that no store in my area carries the jacket and I would like an even exchange from the online store since it was in stock in a M. I was told that they cannot do that. I again explained that I would like to speak to a manager. I was told that amanager would call me within 24 hours. I again received a call from the manager and this time I answered. I was told to take the jacket to the store, have the manager determine if it was defective and if it was, an exchange would be done on the spot. I went to the store yesterday and the manager commented right away about the smell and promptly returned it. I asked about the exchange and was told that I would have to order it again from online. I was then told that the refund would take 10 to 14 days to process. WTH? I have to wait almost two weeks for my ~$250.00 refund!?!? Still fuming, I decided I would order the coat from online. When I went to order the jacket, it was sold out. I called the online customer service and was told that yes it was sold out (duh! I know that already) and I can wait until it comes back in stock! I seriously was floored. I asked to speak to a manager and you know the rest. I'm still waiting to hear back from them.
I cannot believe the customer service that I have gotten. They sold me a defective product and have made me jump through all kinds of hoops. They did nothing to ensure that any of this process would go smoothly. I am so annoyed. I love their clothes, but they are seriously lacking in the customer service department, both in-store and online.
I'm sorry about your bad experience. It certainly wasn't handled very well by CS. Does it say on the website that your size will be restocked again or is it totally out of stock?
I had a bad experience when I purchased an item online to be delivered in store. I had an email to say it had arrived in store and was ready for collection. I made a special trip to the store to collect it but when I got there I was told my order was not there. I contacted CS and they told me the item was definitely there so I went back again a few days later and was told again that it wasn't there. I even phoned up the store after their next delivery to check that it had arrived. Still no luck. The staff in store weren't very helpful and said they couldn't do anything about it, I would have to contact CS as their website is completely separate from the store. Fortunately in my case, CS were very helpful and they sorted out the problem. They actually phoned the store and got somebody to look thoroughly for my order and they eventually found it. I had made two wasted trips and spent a lot of time on the phone for nothing.
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