My unpopular opinion is I can’t understand how Hermes can sell very expensive fine jewelry in its stores but provide none of the services a regular jewelry store would provide. I bought a white gold and diamond necklace at Chanel. I needed the chain extended. Not a problem, they did it in house, and I had it back in 2 weeks. They charged extra for extending the chain but that was fine with me. I looked at a similar necklace at Hermes that also needed the chain extended. The Hermes jewelry SA who my regular SA consulted spoke directly to me in a very patronizing tone of voice, “Madame if you want the chain extended, I suggest you buy the necklace and take it to your jeweler to have it extended. We don’t do that at Hermes!” I’m amazed that they get away with selling expensive jewelry without providing even basic services. So to paraphrase the jewelry SA, Hermes retails jewelry but does not consider itself a jeweler?