By Malene Birger was a holistic disappointing experience from the bag itself (almost 300for a PU&leather tote that frayed and broke after a few uses) to customer service. They even stoop to telling lies. Absolutely the worst experience ever, I've gotten better quality and customer care at H&M than this wannabe-high end fashion house. If the customer service AND products are substandard, I can promise you you are wasting your money!