OMG, I sold my Damier Papillon 30 about a month ago for the same reason. I hated it and it didn't keep its shape at the top well at ALL. Plus, it was a total pain to get in and out of the matching pouch when it was clipped to the inside of the bag. F!My Papillon 30..sooooooooooooooooooooooooo uncomfortable and combersome. Everything slides from one side to the other, looks like a tootsie roll..I sold it about 6 months ago.