I just want to add something... I collect Pandora charms, and bought about $350 worth from a seller in China. The pictures on ebay were all authentic, but when I received them, they were definitely fake. Pandora is like many purse companies, and will not offer letters of authenticity, but being an avid collector, I can tell real from fake. Well, I opened a case and I did not want to return them to the seller because I knew that they would just resell them. Paypal told me to destroy them. Eventually, Paypal investigated and shut down the seller's shop since there were so many claims of fakes. Paypal did NOT have me sign anything saying that I would destroy them, but that was the verbal agreement - my money refunded and I was to destroy the charms. That was probably in 2009 or early 2010.