There is risk for seller if buyer want to return for refund. In U.S seller only need to supply a return shipping label, but return shipping for international include Canada is much more expensive(for seller). I request full return once, the leather at strap end was riped half way across. For the benefit of doubt seller might not aware of it, the leather overlap was lifted at corner, didn't look too bad, but upon close inspection, the leather beneath the lifted overlap was riped quite bad. I immediately requested return and sent seller the picture. Of cause I lefted the top leather ends more to show the damage covered by the top. It made the strap looked worse but I didn't do any further damage, just exposed it. Seller agreed full refund but insisted the bag wasn't like that when she shipped it.
I got a full refund right away and a notification from eBay that seller was not able to supply a return shipping label. When contacted seller regarding how to return it, I was told to keep the bag no need to return.
I am sure after this experience the seller probably will not want to ship international again. I also felt like a thief, so asked the seller for her PayPal email and sent back about half the refund. I don't know how many people will just keep the free bag . I sell a little bit on eBay, always tried my best to disclose any flaws of the bag. If the buyer was in US, I always dread of any possible problems might cause a return request, thanks goodness so far so good, and knock on the wood.