Vestiaire Collective experiences?

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#1,426
jinxie10 said:
OMG... Are you serious? That is ridiculous. I just got off the phone with them after this post and was informed by one of the customer care representatives that there is no way to check the seller's history only the number of items sold on the site but their ranking is suppose to provide some assurance on the seller's credibility. I am so confused. My ranking is 53126 and I have never sold anything on their site. I have purchased two items (authentic) but I found this one particular seller who appears to have a large selection of Chanel items for sale. It appears she is a US seller and I did some additional research and found that she has listing on Poshmark and a business website. The listing states on VC that she is a US seller but their business website directs all inquiries to Taipei City, Taiwan... The seller does offer a refund if not authentic but how can you get a refund if VC doesn't approve it or in your case they simple stated that nothing is wrong with the item... smh
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Just wondering, Do you mean Annie from Authentic Luxuries?
 
#1,429
Konicek007 said:
I am thinking of selling on VC my LV Speedy. It in great order but no receipt, but authenticated here by Addy.
If VC keep 30% so then i should price my bag around £390 minimum to get atleast £280-300 back as I paid £300 for the bag but never used it..
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Wouldn't be great to start a thread where we share our profile names on VC so we can avoid that astronomical fee as well as have more trust in our transactions? Is this allowed?
 
#1,431
lovely64 said:
I have had great success selling via vestiaire so far but as a buyer not so much. I sometimes feel that I am one of the very few sellers who accurately describe my items. Almost everything I sell is in brand new condition so it is not that hard to get the condition right, lol. I only wish they would lower their huge commission a little, I think they would actually make more money in doing so since sellers could then list at slightly lower asking prices which would be a win win situation IMO.
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Hi dear, just started following you on IG :-). May I know your VC seller name? Want to start following you. Would put my mind on ease to know that I'm buying from someone I "kinda of know lol" mine is Rosy's Luxury Closet on both IG and VC :-)
 
#1,432
PurseAddi said:
I am a buyer and a seller on Vestiaire. With selling I had no problems, I hope it is staying like that.
With buying I had my up and downs and I learned some 'rules' that make it a LITTLE bit safer on VC so I thought to share it with you guys. These are only my experiences, so can be that it did not worked with other people!


- Always pay with PayPal: when I did not used PP, I could only return when there was really a defect, like a hole in a sweater. Otherwise VC Always says that you bought from a private seller and thus cannot return. Since I use PP they are more flexible in returning.


- Ask precise questions to the seller. So not: is there a defect, instead: damaged corners, scratch, holes etc. In that way VC cannot use their argument that you should have asked.


- Always look to the main description and the status (very good, good, fair) because VC only looks to that during their quality check. So when an article is stated as 'fair condition' and in the comments under the article the seller says that the article is in perfect condition, you can get a damaged article because it was matching the status. Had that experience too often :smile:


- Never buy 'fair condition' because this is really a wildcard for the seller. VC even already allows damages under 'good condition' so 'fair' can be anything!! Unless in the main description the seller states clearly that for example the heel of a shoe is damaged and the rest is perfect and that that is the reason why the seller choosed fair condition. If then more then the heel is damaged you can claim that in the description is clearly standing that it is only the heels.


- Whenever a seller is saying something else then in the general description in the comments, just ask if the seller can put that in a post-comment. Then the statement becomes a part of the main description. My example: in main description was standing that the shirt had a little hole. I asked for a picture of it. Then the seller said that she was mistaken with something else she sold while writing the description and that there was no hole. I got ofcourse a shirt with a hole because her change of description was in the normal comments.


- The logo 'trusted seller' is important and not important :smile: I got that label after 3 sold items already. But it is important when somebody already sold a lot and still has the label. Recently I was to fast and I bought from two different sellers a belt and shoes. The shoes were never shipped to me (got refunded) and the belt was in a horrible condition (VC took it back by PayPal). Then I noticed that both sellers did not had the trusted seller label. Went back to other sellers that did not satisfied me, and indeed, all did not have the label. This is probably not a complete safety but it is something :smile:


- Since you can not give a judgement to a seller we can only help eachother: when I bougth something and everything went fine I give the seller a good comment under the item I bought or on another item of the seller. When I am not satisfied based on quality, not shipping... I also mention that. I even do a double comment :smile: one with the item I bought and one with an item that the seller has for sale. There are more buyers doing this so it is really good to check the comments with the sold items!! This is really the best tip!! My example: I was looking to a chanel handbag and saw that the seller did not had the 'trusted seller' label, after my experiense (see above) I was carefull. I checked each sold item and there were on 10!!!!! handbags comments from sellers saying that the items were fake!! I was ssooooooo happy that I did that effort! People will not comment fast when they are happy with their purchase but it is a fact that they will say something when something went wrong.


- Look to the price!!! I Always buy my Louboutins new in the store, so I know how much they are costing me :smile:. Why would I sell them unworn for 280Euro on VC??? I would then only get around 120Euro. Would you do that? The asking price on VC can often not ring a bell because you also pay the commission so always calculate what the seller is receiving!! I see often for example Chanel 2.55 in perfect condition with puffy leather up for sale around 2500Euro, that price is already cheap but the seller is getting much less. Would you sell your perfect 2.55 for 1800Euro??


- Last point :smile: Thanks for reading so far :smile: The items that are being resold are extreem difficult and risky!!! You resell for two reasons: it is not fitting you or not your taste OR you did not used PayPal or another reason why VC does not want to take the item back. If you bought something fake or a really old fur coat and VC does not want to take it back you can only relist the item. That person can ofcourse not say that it is a fake or that it is damaged because than they can not sell it and are stuck with the item. Is that fair? No. Do I understand their problem? Yes. So no reason to ask why somebody is reselling: they will say that the size is not matching them or whatever. Can be true, can be false,you can not find it out. Unless you can find it back with the original seller and hope that that person left a angry comment. You can easily find the original seller because when you resell an item you automaticly get the same pictures and same description, the reseller just gets the add from the original seller. 'In stock' items are the same problem. Can be a fake that somebody gave back but you can also bring all the items you want to sell to VC and then they sell it for you and because the items are already there they also get the 'in stock' label.


For the ones that already know all the points I said, please ad if you have an additional tip!


As I said before, the best tip is that we can only help eachother by leaving comments! Do not be too aggressive or in case of a fake item, use different words so that VC is not deleting the comments. Hope no VC-member is a member here :smile:


Kind regards XxX
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Thank you so much for taking the time and to give such a valuable advise. I am new member on both VC and here. I am not an expert and def a newbie when it comes to spotting fakes. I really appreciate your help :-)
 
#1,433
demicouture said:
Looks like I spoke too soon and evil eyed myself...
After almost 6 years on VC and selling over 150+ items and buying quite a few, I "finally" got scammed by a dodgy member who used someone else's finished "auction's" pictures to sell her item.
It smelled fishy but as I am a premium member I had the desired item on my alert list and when it came online and I saw the pics (mind you I actually had that same "real" auction/item on my list before when it was for sale in January) I literally asked all the questions I had to make sure the item was "legit". The pics were obviously great and the item was brand new with stickers on hardware.
Then she said she bought it in a specific place but couldn't find receipt or box. I asked for some discount she didn't budge.... I finally caved in thinking ok she obviously is in no real rush to sell this.
She answered all my questions promptly until I purchased the item then conveniently disappeared when I said I was impatient to receive and pls look for the receipt...
2 more messages from me (once I discovered the real auction and the fact she "stole") the pics and 3 days later she replied!!
Saying she is away and will try and have someone deposit the item at VC.... Never replied to my query to erase my doubt...
I asked her in 2 more messages to reply to my question about the stolen images and that if she won't reply I want the sale cancelled and my money refunded ASAP!
(In the meantime she had a new item up, similar to what I bought with what I know not her picture modelling it)
She then said ok cancel the sale then!!!
That's all!!!
Then I told her how dishonest she was and she basically dismissed it and said she had no time and since the bag was not with her she just (conveniently) picked pictures off the net since she is selling the "identical" item!!!
SURE!!! As if you can do that!!!!
Called VC said this is DESASTROUS!!!!
Eventually after her explaining being all over the place and so embarrassing, she finally cancelled the sale!!!

PHEW!!!

Got VC to confirm it all and got a 15€ discount voucher! [emoji57]
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May I know who the seller was? we should expose such scammers and have some kind of a VC "blacklist" sellers/members. I'm sure it wasn't her first time and will def not be the last.
 
#1,434
Gravitsap said:
Oh, One more thing has happened yesterday. Ok, I have decided not to buy the bag I liked, as the free delivery Easter code did not work, but VC stepped in and gave me another code which worked, I still have lost my desire for the bag some how (can anyone explain how does women brain work and why it is so illogical? lol:lolots:smile: Well, I did like LV scarf and made an offer and the seller has accepted it. So I did proceed with payment and was thinking like oh why did not i make this offer yesterday, would get a free delivery. When I got to the payment page the free delivery code from yesterday (which I am sure had to expire by now) was still there and I havent been charged for delivery somehow :wlae:
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Hi dear,
May I ask how was your LV scars purchase and who the seller was? My first purchase from VC is the tole in the link and had a smooth and fast transaction, but now I'm doubting the authenticity after reading this

http://www.vestiairecollective.com/...ge-cashmere-stole-louis-vuitton-2735528.shtml
 
#1,436
#1,437
Poor experience with this site. Very unprofessional behavior in my opinion because when I was enquiring for extra pictures in order to authenticate an item for a client the site subsequently blocked me from viewing the item at all.

Makes me wonder.

Not recommended.
 
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#1,438
bababebi said:
Poor experience with this site. Very unprofessional behavior in my opinion because when I was enquiring for extra pictures in order to authenticate an item for a client the site subsequently blocked me from viewing the item at all.

Makes me wonder.

Not recommended.
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Oh my goodness. That's awful. I cancelled my premier membership and now I'm going to close my account completely,
 
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#1,439
I need to use up an account credit for $115 from a previous order which did not quite match the description. Shipping is $40 from Europe to USA, does anyone know if I order 2 small items and check out at the same time, is it still $40 shipping? Or is it $80? I cannot find this on their site. Thank you.
 
#1,440
nicole0612 said:
I need to use up an account credit for $115 from a previous order which did not quite match the description. Shipping is $40 from Europe to USA, does anyone know if I order 2 small items and check out at the same time, is it still $40 shipping? Or is it $80? I cannot find this on their site. Thank you.
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I think it's $40 per order.

I cancelled my premium membership but you must cancel ten days prior to renewal so they charged me for another month. And when it is cancelled next month I will lose my four free shipping vouchers. I wish I could give them away.
 
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