Thank you, that is helpful. What a shame that you lose your shipping vouchers. Since you paid to acquire them, it would be nice if there was at least a grace period where they could still be used.
Vestiaire Collective experiences?
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Thank you, that is helpful. What a shame that you lose your shipping vouchers. Since you paid to acquire them, it would be nice if there was at least a grace period where they could still be used.
I almost want to order four inexpensive things and make them ship them just for being so nasty.
They are joking right? Tried to list my BRAND NEW 2016 Kelly on VC for a price that was significantly lower than other similar bags on their site and they propose this price? I mean the bag costed me more than that. Before some jump on me saying my first price is already on "the high end", I know that they always try to push it down so had to have a margin for negotiation, also let's not forget their astronomical commission. As a member already mentioned the commission taken is more than their advertised 18%. Sent them an email asking if this was a joke and about the discrepancy in the commission calculation.
They have absolutely NO CLUE what negotiation means!!
They are, so sorry to say, STUPID in accepting different prices to different sellers for essentially the same items.
I have been with them for over 6 years and sold and bought tons and they STILL try to do that to me.
They recently even refused an item because they would not agree to my price and would not negotiate at all when online they are selling the same item x 30 for even higher than my suggested price. (I would have called but was on holiday and could not be bothered with their customer service BS)
Sorry they are IDIOTS at Vestiaire Collective!!!
Hi! I need your help.
First of all, sorry for my English!
Today i received a bag and the seller said it was in a perfect condition but when i checked the bag... the bottom (inside) has pencil marks everywhere and also in some other parts too. The seller didn't say anything about it, just that it was in a really good condition. So i contacted VC and they said to send it back for a second review and if it's true that the bag is not in the condition stated they will write me back. I don't understand, because it suppose to have a revision just to see its authenticity and condition and they haven't seen that mess inside the bag????
They send me a returning sticker-invoice but i don't know if i should send it back to them or contact paypal because as i said before, they should had seen that is covered in ink! (it also has a funky smell).
What should i do? Thanks!
First of all, sorry for my English!
Today i received a bag and the seller said it was in a perfect condition but when i checked the bag... the bottom (inside) has pencil marks everywhere and also in some other parts too. The seller didn't say anything about it, just that it was in a really good condition. So i contacted VC and they said to send it back for a second review and if it's true that the bag is not in the condition stated they will write me back. I don't understand, because it suppose to have a revision just to see its authenticity and condition and they haven't seen that mess inside the bag????
They send me a returning sticker-invoice but i don't know if i should send it back to them or contact paypal because as i said before, they should had seen that is covered in ink! (it also has a funky smell).
What should i do? Thanks!
Vestiare bases their quality review on the "condition" category of the listing, not how the seller describes it. So if it was listed as "fair" or "good" condition in that category, almost anything goes, even if the seller said in their text description or in answers to buyer questions that it was in excellent condition with no damage. If it was lists in the "very good condition" category or better, then you may have some luck with Vestiare. Otherwise you may have to try to get help from PayPal.
Addition to my experience... Today, the bag was reuploaded.. As I said, they told me the size wasn't correct on the site which was the reason why I was given the opportunity to cancel the contract.. Now the bag is back with the exact same pictures.. The only difference: There's a new picture showing a significant damage on a strap.. This picture wasn't available when I bought the bag.. Seems like it wasn't just the size that didn't fit the description on the website, because I bought a bag in "good condition"... Of course they didn't mention this damage in their email when they asked me whether I would still like to buy the bag even though the size was different.. But they must have realized it.. Otherwise, the bag wouldn't have been reuploaded with an additional picture showing the damaged strap.. So happy I cancelled the order!!
Out if curiosity, I checked VC reviews on Trustpilot and they are scoring badly. A lot of recent complaints as well. My husband did that first thing 2 months ago when I signed up and wanted to but a Woc over there and he said don't take the risk. Being the stubborn "ass" I am I had to made a purchase anyway so I bought a LV Leopard shawl instead [emoji849]. At least I'm happy I didn't spend thousands with them.
Second time,i took subscription,and cancelled,they charged for 3 months,not sure what is wrong with them,very pleasent on phone,but again not keen to give back money.Also their commision is so high.I listed a chanel,and i wanted to sell it,reasonably.For a faire price,i dont belive in over pricing bags.their commision ,on my woc,would have been 400+,it only cost me 850,as a strass.which ment,i then sent it to a us reseller ,and got all my money i paid for it back,
Does anyone have the name of a great customer service person at VC? I sold a skirt via them, shipped it to them and now they lost it at their warehouse. I have been going back and forth with them for the last 3 weeks and they refuse to solve the problem and pay me. Will never deal with them again.
I finally send it back. I have 45 days in Paypal to open a dispute, so i will wait a week or so and if i don't have any answer or they say the won't give my money back i will contact Paypal.
Never happened to me before but when i bought the bag i had a bad vibe about it! i even said it to my friend and when i got the bag she said: you were right! lol
Thanks for your answer Nicole0612