Yes, I'm worried about that, too! I called them today and told them about my concerns. The lady on the phone was very nice and said that she would let quality control know about it .. And that the bag will be looked at tomorrow! Which is pretty fast.. I bought it just a couple of days ago and it was sent to them from Italy.. She said they would know more by tomorrow as today is a national holiday in France and no one of the quality control team is working..
About the quality.. I'm worried about that too! If it's an authentic bag (I wouldn't keep a non-authentic one) and in a bad condition, I would consider sending it to the Hermes Spa Service.. But Hermes told me that would be another 600 € on average.. Wooops..

My "good vintage deal" is getting quite expensive