Thank you for sharing. I didn't because the credit card I registered with PayPal had reached its limit. I ended up using my husband's card. So I can't open a case.
Vestiaire Collective experiences?
- Thread starter Kopisusu
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Ladies, Stay FAR AND AWAY from them and their website. Not only all my 5 purchases on different times have been a complete joke, but they keet covering their faults, calling you names, hanging me up. Their quality control are shameful, they let items pass when they should've been returned immediately to the seller because of a misrepresentation, items that were described in fact in new condition in their description arrived in fair deplorable condition. Plus I had to pay duty fees every single time. They don't have true authenticators and if they do they don't know the difference between a LV never full replica and an authentic one. I just told them to screw themselves at the end and I closed my account without looking back. Fortunately I got rid of those bags and made a small profit stating their true condition but I would be in complete devastation if I were keeping those crappy bags. Also 30% of commission... total rip off.
I have now both bought and sold on vestiaire. I bought on 9 different occasions and I have sold 5 items. I have had nothing but good experiences for all transactions. I found some real bargains on hard to find items. All were authentic and as described. I received them quickly. For the items I sold the transactions were very easy. They even email you a FedEx label. My one criticism is that shipping is expensive between the US and Europe so that limits your ability to sell smaller items.
I believe you can open a case. You used your husbands card on paypal or directly on the site? You can file a claim with your credit card company.
Thought I'd provide an update on my situation. I purchased a Chanel perfume bottle bag from VC on 8/12/15. Arrived on 8/17/15. Noticed it was superglued together and not of Chanel quality. Emailed, called and no response. Finally I decided to open up a PP case. Once I received a third party letter the item was "SNAD", Paypal allowed me to send back. I also had to provide proof that I had tried to contact VC. I sent the item back DHL express with signature with the Paypal address given for VC. I have receipt of this with DHL and it's showing it's delivered to Orly,France although the address says Paris,France. I'm assuming this is just a region of France? I did some more research and noted that VC has a sort facility in Orly. However, now PP is going back and forth on whether or not they will honor my claim. Literally on pins and needles
sorry to hear that - I have similar issues. do you mind telling me who did the SNAD letter for you? Thanks
i purchased a coat from VC and it states is a size 00, when received the coat it says on the label is a size 0. i understand for some people there is not a huge difference, but if u are short like, size pays a major role.
i was wondering. how can approach this matter? do u believe i will eventually be allowed to send the item back? or not?
i was wondering. how can approach this matter? do u believe i will eventually be allowed to send the item back? or not?
I would email their customer support. It's the weekend so they might not get back to you until Monday but they are usually pretty fast. Explain the problem. I'm sure they will take it back. As a seller I made a similar mistake on the size of one of my items. They took it back and I corrected the information and sold it again to a different person.
thank you very much for the info. hopefully everything works fine.
i paid with ppl of course just to be safe.
Their "quality control" is horrible, as is their "customer service". They sold me a designer jacket that was not in "very good condition" -- It arrived, and it actually has sweat stains!! Their customer service told me that I could not return it, but could resell it on their site and that they would not take any commission. Are you serious?? Sell someone else this rag?? The process of inquiring and complaining has also been incredibly time consuming and irksome. I will no longer do business with them. Appalling. Avoid this company.
VC has no moral at all, they sold me a fake LV, I had to fight hard to get it returned, then they are reselling it... Will not do business with them again... I have had some other problems too earlier but this one was the worst...
I know! People might think we are lying but the more I read this which is the same thing that happened to me, the more it makes me want to let everyone know our story and what's really going on. 30% commission for not doing their job, and they don't care honestly, but they do care ripping you off, and I'm pretty sure why. So I posted a review in trustpilot but they erased it even though I sent them every proof of purchase I got before VC closed my account. That serious is!
Don't buy there. Stay far away.
Don't buy there. Stay far away.
Just to say about the above, that I have been offered a no questions asked refund. HOWEVER, this is only because I purchased from a professional seller on Vestiaire. I suspect there would have been a difficult dispute on this jacket if not. Beware.