What a terrible experience. I would have hoped that at least you can trust the professional sellers on VC. Would you mind sharing a link to your purchase so we all know from whom not to buy in the future? Some of us -like me - still buy from VC despite the bad experiences but try to minimize the risk by being extra careful... Thanks!
Vestiaire Collective experiences?
- Thread starter Kopisusu
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You have to be a savvy buyer and there are good sellers too but you need to check their other items etc.
All the photos and info are on this thread: http://forum.purseblog.com/the-wardrobe/how-to-wear-your-chanel-jacket-510566-210.html
Strange, doesn't for me despite the fact that I would have liked to burn it lol
What a surprise, that (in my informed opinion) fake Chanel jacket I sent back to VC is back on sale again:
http://www.vestiairecollective.com/women-clothing/jackets/chanel/white-jacket-chanel-2349634.shtml
What a shower of charlatans.
That jacket had the cheapest plastic buttons you have ever seen, a plastic zip, it was the wrong size and there were spelling mistakes and grammatical errors on the label and despite pointing this all out and saying I would report them if they put it back on sale, they have done so anyway.
That says everything about this company. They just do not care. There was enough information and evidence from me for them to consider at least the possibility of it being a fake and taking some time to properly assess, but no, back up for sale the next day.
http://www.vestiairecollective.com/women-clothing/jackets/chanel/white-jacket-chanel-2349634.shtml
What a shower of charlatans.
That jacket had the cheapest plastic buttons you have ever seen, a plastic zip, it was the wrong size and there were spelling mistakes and grammatical errors on the label and despite pointing this all out and saying I would report them if they put it back on sale, they have done so anyway.
That says everything about this company. They just do not care. There was enough information and evidence from me for them to consider at least the possibility of it being a fake and taking some time to properly assess, but no, back up for sale the next day.
Hi Fefster,
I have had my fair share of deceptions with VC, are you 100% sure that jacket is fake?
I will keep an eye on it now[emoji40]
I am a buyer and a seller on there for numerous years (before the influx of the hundreds of thousands new users) and although I had 3-4 bad experiences I have successfully sold over 100 items on there and bought quite some interesting pieces too.
I really think doing some research on there is key. Look at the seller, their ranking and previous history in their news section.
Overall, sad to say, it is still the best bet out there to buy/sell designer items... [emoji57]
I wouldn't say so, they have has problems not paying people, also you can pretty much pay for your ranking it doesn't mean much. It doesn't seem like a safe environment to sell or buy. I deleted my account
Really? I haven't paid for my ranking and I don't know of anyone who could do that?
I have just been a member for a very long time...and have a good sale history...
I know of some bad stories as I have had mine too just wondering though which other website you are thinking of being better than VC?
I am based in Europe so aside from the other French website "vide dressing" and another one I forgot the name of, I can't think of any other with this enormous exposure?
Just by LISTING new items you improve your ranking
Also by adding items to your wish list
And following members
And likes
Not by sales and transactions alone.
If you have the money to list and the free time to click you have a better ranking.
Also I am not in Europe, but I have sold to Europe on designer vintage, eBay (though as a last resort), and bonanza. Thankfully these days I am a member of a lot of private Facebook selling groups where there is a large community of trusted buyers and sellers. That's where I do most my sales now days.
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I am a buyer and a seller on Vestiaire. With selling I had no problems, I hope it is staying like that.
With buying I had my up and downs and I learned some 'rules' that make it a LITTLE bit safer on VC so I thought to share it with you guys. These are only my experiences, so can be that it did not worked with other people!
- Always pay with PayPal: when I did not used PP, I could only return when there was really a defect, like a hole in a sweater. Otherwise VC Always says that you bought from a private seller and thus cannot return. Since I use PP they are more flexible in returning.
- Ask precise questions to the seller. So not: is there a defect, instead: damaged corners, scratch, holes etc. In that way VC cannot use their argument that you should have asked.
- Always look to the main description and the status (very good, good, fair) because VC only looks to that during their quality check. So when an article is stated as 'fair condition' and in the comments under the article the seller says that the article is in perfect condition, you can get a damaged article because it was matching the status. Had that experience too often
- Never buy 'fair condition' because this is really a wildcard for the seller. VC even already allows damages under 'good condition' so 'fair' can be anything!! Unless in the main description the seller states clearly that for example the heel of a shoe is damaged and the rest is perfect and that that is the reason why the seller choosed fair condition. If then more then the heel is damaged you can claim that in the description is clearly standing that it is only the heels.
- Whenever a seller is saying something else then in the general description in the comments, just ask if the seller can put that in a post-comment. Then the statement becomes a part of the main description. My example: in main description was standing that the shirt had a little hole. I asked for a picture of it. Then the seller said that she was mistaken with something else she sold while writing the description and that there was no hole. I got ofcourse a shirt with a hole because her change of description was in the normal comments.
- The logo 'trusted seller' is important and not important I got that label after 3 sold items already. But it is important when somebody already sold a lot and still has the label. Recently I was to fast and I bought from two different sellers a belt and shoes. The shoes were never shipped to me (got refunded) and the belt was in a horrible condition (VC took it back by PayPal). Then I noticed that both sellers did not had the trusted seller label. Went back to other sellers that did not satisfied me, and indeed, all did not have the label. This is probably not a complete safety but it is something
- Since you can not give a judgement to a seller we can only help eachother: when I bougth something and everything went fine I give the seller a good comment under the item I bought or on another item of the seller. When I am not satisfied based on quality, not shipping... I also mention that. I even do a double comment one with the item I bought and one with an item that the seller has for sale. There are more buyers doing this so it is really good to check the comments with the sold items!! This is really the best tip!! My example: I was looking to a chanel handbag and saw that the seller did not had the 'trusted seller' label, after my experiense (see above) I was carefull. I checked each sold item and there were on 10!!!!! handbags comments from sellers saying that the items were fake!! I was ssooooooo happy that I did that effort! People will not comment fast when they are happy with their purchase but it is a fact that they will say something when something went wrong.
- Look to the price!!! I Always buy my Louboutins new in the store, so I know how much they are costing me. Why would I sell them unworn for 280Euro on VC??? I would then only get around 120Euro. Would you do that? The asking price on VC can often not ring a bell because you also pay the commission so always calculate what the seller is receiving!! I see often for example Chanel 2.55 in perfect condition with puffy leather up for sale around 2500Euro, that price is already cheap but the seller is getting much less. Would you sell your perfect 2.55 for 1800Euro??
- Last point Thanks for reading so far The items that are being resold are extreem difficult and risky!!! You resell for two reasons: it is not fitting you or not your taste OR you did not used PayPal or another reason why VC does not want to take the item back. If you bought something fake or a really old fur coat and VC does not want to take it back you can only relist the item. That person can ofcourse not say that it is a fake or that it is damaged because than they can not sell it and are stuck with the item. Is that fair? No. Do I understand their problem? Yes. So no reason to ask why somebody is reselling: they will say that the size is not matching them or whatever. Can be true, can be false,you can not find it out. Unless you can find it back with the original seller and hope that that person left a angry comment. You can easily find the original seller because when you resell an item you automaticly get the same pictures and same description, the reseller just gets the add from the original seller. 'In stock' items are the same problem. Can be a fake that somebody gave back but you can also bring all the items you want to sell to VC and then they sell it for you and because the items are already there they also get the 'in stock' label.
For the ones that already know all the points I said, please ad if you have an additional tip!
As I said before, the best tip is that we can only help eachother by leaving comments! Do not be too aggressive or in case of a fake item, use different words so that VC is not deleting the comments. Hope no VC-member is a member here
Kind regards XxX
With buying I had my up and downs and I learned some 'rules' that make it a LITTLE bit safer on VC so I thought to share it with you guys. These are only my experiences, so can be that it did not worked with other people!
- Always pay with PayPal: when I did not used PP, I could only return when there was really a defect, like a hole in a sweater. Otherwise VC Always says that you bought from a private seller and thus cannot return. Since I use PP they are more flexible in returning.
- Ask precise questions to the seller. So not: is there a defect, instead: damaged corners, scratch, holes etc. In that way VC cannot use their argument that you should have asked.
- Always look to the main description and the status (very good, good, fair) because VC only looks to that during their quality check. So when an article is stated as 'fair condition' and in the comments under the article the seller says that the article is in perfect condition, you can get a damaged article because it was matching the status. Had that experience too often
- Never buy 'fair condition' because this is really a wildcard for the seller. VC even already allows damages under 'good condition' so 'fair' can be anything!! Unless in the main description the seller states clearly that for example the heel of a shoe is damaged and the rest is perfect and that that is the reason why the seller choosed fair condition. If then more then the heel is damaged you can claim that in the description is clearly standing that it is only the heels.
- Whenever a seller is saying something else then in the general description in the comments, just ask if the seller can put that in a post-comment. Then the statement becomes a part of the main description. My example: in main description was standing that the shirt had a little hole. I asked for a picture of it. Then the seller said that she was mistaken with something else she sold while writing the description and that there was no hole. I got ofcourse a shirt with a hole because her change of description was in the normal comments.
- The logo 'trusted seller' is important and not important
I got that label after 3 sold items already. But it is important when somebody already sold a lot and still has the label. Recently I was to fast and I bought from two different sellers a belt and shoes. The shoes were never shipped to me (got refunded) and the belt was in a horrible condition (VC took it back by PayPal). Then I noticed that both sellers did not had the trusted seller label. Went back to other sellers that did not satisfied me, and indeed, all did not have the label. This is probably not a complete safety but it is something - Since you can not give a judgement to a seller we can only help eachother: when I bougth something and everything went fine I give the seller a good comment under the item I bought or on another item of the seller. When I am not satisfied based on quality, not shipping... I also mention that. I even do a double comment
one with the item I bought and one with an item that the seller has for sale. There are more buyers doing this so it is really good to check the comments with the sold items!! This is really the best tip!! My example: I was looking to a chanel handbag and saw that the seller did not had the 'trusted seller' label, after my experiense (see above) I was carefull. I checked each sold item and there were on 10!!!!! handbags comments from sellers saying that the items were fake!! I was ssooooooo happy that I did that effort! People will not comment fast when they are happy with their purchase but it is a fact that they will say something when something went wrong.- Look to the price!!! I Always buy my Louboutins new in the store, so I know how much they are costing me
. Why would I sell them unworn for 280Euro on VC??? I would then only get around 120Euro. Would you do that? The asking price on VC can often not ring a bell because you also pay the commission so always calculate what the seller is receiving!! I see often for example Chanel 2.55 in perfect condition with puffy leather up for sale around 2500Euro, that price is already cheap but the seller is getting much less. Would you sell your perfect 2.55 for 1800Euro??- Last point
Thanks for reading so far The items that are being resold are extreem difficult and risky!!! You resell for two reasons: it is not fitting you or not your taste OR you did not used PayPal or another reason why VC does not want to take the item back. If you bought something fake or a really old fur coat and VC does not want to take it back you can only relist the item. That person can ofcourse not say that it is a fake or that it is damaged because than they can not sell it and are stuck with the item. Is that fair? No. Do I understand their problem? Yes. So no reason to ask why somebody is reselling: they will say that the size is not matching them or whatever. Can be true, can be false,you can not find it out. Unless you can find it back with the original seller and hope that that person left a angry comment. You can easily find the original seller because when you resell an item you automaticly get the same pictures and same description, the reseller just gets the add from the original seller. 'In stock' items are the same problem. Can be a fake that somebody gave back but you can also bring all the items you want to sell to VC and then they sell it for you and because the items are already there they also get the 'in stock' label.For the ones that already know all the points I said, please ad if you have an additional tip!
As I said before, the best tip is that we can only help eachother by leaving comments! Do not be too aggressive or in case of a fake item, use different words so that VC is not deleting the comments. Hope no VC-member is a member here
Kind regards XxX
I am a buyer and a seller on Vestiaire. With selling I had no problems, I hope it is staying like that.
With buying I had my up and downs and I learned some 'rules' that make it a LITTLE bit safer on VC so I thought to share it with you guys. These are only my experiences, so can be that it did not worked with other people!
- Always pay with PayPal: when I did not used PP, I could only return when there was really a defect, like a hole in a sweater. Otherwise VC Always says that you bought from a private seller and thus cannot return. Since I use PP they are more flexible in returning.
- Ask precise questions to the seller. So not: is there a defect, instead: damaged corners, scratch, holes etc. In that way VC cannot use their argument that you should have asked.
- Always look to the main description and the status (very good, good, fair) because VC only looks to that during their quality check. So when an article is stated as 'fair condition' and in the comments under the article the seller says that the article is in perfect condition, you can get a damaged article because it was matching the status. Had that experience too often
- Never buy 'fair condition' because this is really a wildcard for the seller. VC even already allows damages under 'good condition' so 'fair' can be anything!! Unless in the main description the seller states clearly that for example the heel of a shoe is damaged and the rest is perfect and that that is the reason why the seller choosed fair condition. If then more then the heel is damaged you can claim that in the description is clearly standing that it is only the heels.
- Whenever a seller is saying something else then in the general description in the comments, just ask if the seller can put that in a post-comment. Then the statement becomes a part of the main description. My example: in main description was standing that the shirt had a little hole. I asked for a picture of it. Then the seller said that she was mistaken with something else she sold while writing the description and that there was no hole. I got ofcourse a shirt with a hole because her change of description was in the normal comments.
- The logo 'trusted seller' is important and not important
- Since you can not give a judgement to a seller we can only help eachother: when I bougth something and everything went fine I give the seller a good comment under the item I bought or on another item of the seller. When I am not satisfied based on quality, not shipping... I also mention that. I even do a double comment
- Look to the price!!! I Always buy my Louboutins new in the store, so I know how much they are costing me
- Last point
For the ones that already know all the points I said, please ad if you have an additional tip!
As I said before, the best tip is that we can only help eachother by leaving comments! Do not be too aggressive or in case of a fake item, use different words so that VC is not deleting the comments. Hope no VC-member is a member here
Kind regards XxX
Wow! This is fabulous advice. Thank you for taking the time to write it out. As someone who has bought and sold on Vestiaire I agree 100% with everything you said. It is a great resource if you are careful but you absolutely have to be careful.
I sometimes think how long PayPal will accept VC, so many complaints. But PP will earn enough on Vestiaire
)If PayPal would ever stop working woth VC or if they change their buyer's protection I do not buy anymore on VC. Easy to compete with VC if someone has the money to start a company like that, only improve on your qualitycheck and VC is out
)