I am a buyer and a seller on Vestiaire. With selling I had no problems, I hope it is staying like that.
With buying I had my up and downs and I learned some 'rules' that make it a LITTLE bit safer on VC so I thought to share it with you guys. These are only my experiences, so can be that it did not worked with other people!
- Always pay with PayPal: when I did not used PP, I could only return when there was really a defect, like a hole in a sweater. Otherwise VC Always says that you bought from a private seller and thus cannot return. Since I use PP they are more flexible in returning.
- Ask precise questions to the seller. So not: is there a defect, instead: damaged corners, scratch, holes etc. In that way VC cannot use their argument that you should have asked.
- Always look to the main description and the status (very good, good, fair) because VC only looks to that during their quality check. So when an article is stated as 'fair condition' and in the comments under the article the seller says that the article is in perfect condition, you can get a damaged article because it was matching the status. Had that experience too often
- Never buy 'fair condition' because this is really a wildcard for the seller. VC even already allows damages under 'good condition' so 'fair' can be anything!! Unless in the main description the seller states clearly that for example the heel of a shoe is damaged and the rest is perfect and that that is the reason why the seller choosed fair condition. If then more then the heel is damaged you can claim that in the description is clearly standing that it is only the heels.
- Whenever a seller is saying something else then in the general description in the comments, just ask if the seller can put that in a post-comment. Then the statement becomes a part of the main description. My example: in main description was standing that the shirt had a little hole. I asked for a picture of it. Then the seller said that she was mistaken with something else she sold while writing the description and that there was no hole. I got ofcourse a shirt with a hole because her change of description was in the normal comments.
- The logo 'trusted seller' is important and not important
I got that label after 3 sold items already. But it is important when somebody already sold a lot and still has the label. Recently I was to fast and I bought from two different sellers a belt and shoes. The shoes were never shipped to me (got refunded) and the belt was in a horrible condition (VC took it back by PayPal). Then I noticed that both sellers did not had the trusted seller label. Went back to other sellers that did not satisfied me, and indeed, all did not have the label. This is probably not a complete safety but it is something
- Since you can not give a judgement to a seller we can only help eachother: when I bougth something and everything went fine I give the seller a good comment under the item I bought or on another item of the seller. When I am not satisfied based on quality, not shipping... I also mention that. I even do a double comment
one with the item I bought and one with an item that the seller has for sale. There are more buyers doing this so it is really good to check the comments with the sold items!! This is really the best tip!! My example: I was looking to a chanel handbag and saw that the seller did not had the 'trusted seller' label, after my experiense (see above) I was carefull. I checked each sold item and there were on 10!!!!! handbags comments from sellers saying that the items were fake!! I was ssooooooo happy that I did that effort! People will not comment fast when they are happy with their purchase but it is a fact that they will say something when something went wrong.
- Look to the price!!! I Always buy my Louboutins new in the store, so I know how much they are costing me
. Why would I sell them unworn for 280Euro on VC??? I would then only get around 120Euro. Would you do that? The asking price on VC can often not ring a bell because you also pay the commission so always calculate what the seller is receiving!! I see often for example Chanel 2.55 in perfect condition with puffy leather up for sale around 2500Euro, that price is already cheap but the seller is getting much less. Would you sell your perfect 2.55 for 1800Euro??
- Last point
Thanks for reading so far
The items that are being resold are extreem difficult and risky!!! You resell for two reasons: it is not fitting you or not your taste OR you did not used PayPal or another reason why VC does not want to take the item back. If you bought something fake or a really old fur coat and VC does not want to take it back you can only relist the item. That person can ofcourse not say that it is a fake or that it is damaged because than they can not sell it and are stuck with the item. Is that fair? No. Do I understand their problem? Yes. So no reason to ask why somebody is reselling: they will say that the size is not matching them or whatever. Can be true, can be false,you can not find it out. Unless you can find it back with the original seller and hope that that person left a angry comment. You can easily find the original seller because when you resell an item you automaticly get the same pictures and same description, the reseller just gets the add from the original seller. 'In stock' items are the same problem. Can be a fake that somebody gave back but you can also bring all the items you want to sell to VC and then they sell it for you and because the items are already there they also get the 'in stock' label.
For the ones that already know all the points I said, please ad if you have an additional tip!
As I said before, the best tip is that we can only help eachother by leaving comments! Do not be too aggressive or in case of a fake item, use different words so that VC is not deleting the comments. Hope no VC-member is a member here
Kind regards XxX
