Vestiaire Collective experiences?

[Polaremil]

Oh no worries. This happened to me once, link didn't work. I just phoned VC and they will send you another link. The new link will have a new waybill number, so just make sure they link the 2 together, or else they will keep sending you reminders. Make sure you have the number of your item when you ring them.

Hope this helps ! 😄

Well, guess what happened? They sent me the reminder email and the link worked. I took my package to the postal office today, and it was refused! Seems like Colissimo prepaid vouchers do NOT work from my part of Alaska. Le tres grand SIGH! I'll have to call them tomorrow.

Edit: they are talking about postal voucher, so I take it to mean that they do not use DHL here? Also, wouldn't they send a printable DHL shipping bill if they used DHL?

 

[Wenuk]

Well, guess what happened? They sent me the reminder email and the link worked. I took my package to the postal office today, and it was refused! Seems like Colissimo prepaid vouchers do NOT work from my part of Alaska. Le tres grand SIGH! I'll have to call them tomorrow.

Edit: they are talking about postal voucher, so I take it to mean that they do not use DHL here? Also, wouldn't they send a printable DHL shipping bill if they used DHL?

This sounds so annoying ! . I feel your frustration !
I am based in Uk, and here they use DHL, and the printable DHL voucher is attached to the email link , like the one you posted earlier. Was there a specific number you needed to call ?

So for me , if I click on that link you posted earlier, it redirects to a page which says

Step 1 : download voucher , click here
Clicking this brings up the DHL voucher.

Step 2 using the voucher, contact DHL.

The number is provided. I ring them and give them VC account number as it is charged to them. I arrange with them (DHL) for courier to pick it up,

Step 3 track your parcel. The parcel is scanned at pick up and clicking on it shows you where the parcel is.


Colissimo sounds like the French version of the British Royal Mail, which I am not familiar with. If your local post is declining the prepaid voucher, best to speak to VC again to clarify the situation. 😕I am sorry you are having such problems 😕 /hug! Hope VC can sort this out for you.

 

[Polaremil]

This sounds so annoying ! . I feel your frustration !
I am based in Uk, and here they use DHL, and the printable DHL voucher is attached to the email link , like the one you posted earlier. Was there a specific number you needed to call ?

So for me , if I click on that link you posted earlier, it redirects to a page which says

Step 1 : download voucher , click here
Clicking this brings up the DHL voucher.

Step 2 using the voucher, contact DHL.

The number is provided. I ring them and give them VC account number as it is charged to them. I arrange with them (DHL) for courier to pick it up,

Step 3 track your parcel. The parcel is scanned at pick up and clicking on it shows you where the parcel is.


Colissimo sounds like the French version of the British Royal Mail, which I am not familiar with. If your local post is declining the prepaid voucher, best to speak to VC again to clarify the situation. 😕I am sorry you are having such problems 😕 /hug! Hope VC can sort this out for you.

So, I called and finally got the correct voucher, which is a FedEx voucher. They were missing my address information. It's weird that the service does not demand this info when you register to sell, it would prevent situations like this. Their site is obviously not run by CS/ logistics/ tech people.

Hopefully, I'll get my package sent now. I'll update here.

 

[varvara]

Well- my update guys... The price was lowered on the item i bought by 100 usd as they found one undone seem... Me and seller both agreed on the price and on the account status it says "prepared for shipping". Since then no update, no email... I am not impressed. I called today again to push it, but they just said they will put a note there... I had to call 5 (!!!) times today to finally get a hold of an english speaking representative.... Mamma mia.

 

[lovely64]

Well- my update guys... The price was lowered on the item i bought by 100 usd as they found one undone seem... Me and seller both agreed on the price and on the account status it says "prepared for shipping". Since then no update, no email... I am not impressed. I called today again to push it, but they just said they will put a note there... I had to call 5 (!!!) times today to finally get a hold of an english speaking representative.... Mamma mia.

I know, it's crazy. I have only called them once. They failed to pay me €4700 worth of sales. I had to wait 1,5 months for the money. Ugh.

 

[irene83]

I just purchased a purse from them, but I was debating whether I should put it back for resell. I just received the purse yesterday, however, there is no resell button on my order history. Does anyone know why this would be the case? I never sold anything with them before so am unclear how this works.

 

[varvara]

Now, this is unbelievable... Dear TPF members, and those who google the search words "Vestiarie collective review-experience- complaint"- I hope you read this to avoid any hassle with this appalling company that by now should not be existing anymore.

I rarely complain, I am not impatient, I buy and occasionally sell on Ebay, I buy from net-a-porter, mytheresa, from private sellers from all over the world. But if I say even Ebay now seems to me like a walk through a blossoming park, I am speaking the truth. Never ever, in my life have I ever experienced more unprofessional, slow and shady business such as the Vestiaire Collective.

To be completely just, there are, no doubt, honest and good sellers with amazing items there. And there are honest and easy buyers who pay instantly and do not hassle. What I find to be the problem here is the platform itself.

I know it has been holidays etc. and I am well aware that many items are sold by private individuals who are yet to deliver their items to VC, then there is the so called "Inspection" (which is VERY shady to begin with- many blatantly FAKE counterfeit items are listed and sold there on a daily basis) and only then can it be shipped to the new owner. By now I can still grasp it somehow and breath in and out. BUT!

To connect with VC is virtually impossible. If you eventually manage to get through, nobody speaks english. Then they give you an english number to phone. There they speak english, but can not really help you as all they can do is leave a note for the french team "who will read it and try to act". Seriously.

On December 31st 2014 I purchased a clothing item for 7k (!) Euro. Paid instantly with PP. Until now, my item has not even been shipped, although the seller shipped it promptly and VC received it a week ago! It says "prepared to ship" since Monday. It is Wednesday today and nothing. Even though I called repeatedly notifying them they should ship ASAP as on Friday I am leaving London (had to give a London address as they do not ship where I live although I am in the EU) and it will be a major complication for me after this date to re-route the package to me. No reaction, no effort to solve this and rush it.

This whole website/shop/concept is not working, clearly there are many dissatisfied customers and I am sure of one thing- even if my item eventually comes and I will love it, adore it, treasure it and what not- NEVER again will I go through this, EVER. And I will be sure to spread this word out fast and furious.... VC- watch out!

 

[ksadowski]

I actually had a really positive experience with VC.

On December 30, I purchased an ultraviolet Balenciaga zip-around wallet for ~$293. I promptly paid and received an order confirmation.

I didn't hear anything else. Then in the eighth day, the seller commented that she didn't check her email. She would ship the wallet that day. VC received the item on the 11th. Shipped it from France on the 13th and I received it in the US on the 16th.

It's absolutely beautiful. It was listed as being in very good condition, but it's brand new. 💜💜💜

 

[GemsBerry]

OK, I had to deal with VC again just because they had the bag I was looking for (Dior Granville). Bag arrived OK, then DHL bill for duty charges popped up in my mailbox. DHL submitted the wrong code and charged me more than TWICE duties than I had to pay (20% instead of 9%, total $384). Nice, eh? I had to open dispute (they don't care actually and eventually will say they can't do anything). Their lame excuse on the phone is that VC should provide correct code and if they don't have any code custom will assign code themselves and it can be incorrect one. Then even better - if I want to change code they'll charge me $75 for this (for their mistake??!?!?!). how come this VC-DHL billing always wrong? Do they have any qualified people there? I'm paying full price for delivery each time ($40) and I hope that someone will submit code and do other paperwork correctly. Nope, not with them. I was billed wrongly before twice by DHL in last year, once DHL sent my case to collection agency because they didn't bother to read my email with provided evidence of return - every time I have to open a dispute and go to BBB eventually that sides with me. Every time it's tons of emails and calls and form submissions for these idiots.

Quick update. Though it took almost a month I won the case with BBB and DHL finally charged me correct amount for custom fees ($174 instead of $384). I hope it will be helpful if someone has the same problem with VC delivery by DHL.

 

[AthenaD]

Hii,


Does anyone ever shopped with Miss à la mode (UK) personal shopping?

They found me the purse I was looking for but now I a little worried if I can trust 1. Will I get my purse and 2. If soo is it authentic?

Anyone please??

 

[victoriasun]

Hey, is there an alternative (free) UK phone number for VC? I keep being on hold for a really long time and I'm being charged while on hold! I thought by UK law, they have to provide a free phone number for any post-sales complaints.

 

[.pursefiend.]

I actually had a really positive experience with VC.

On December 30, I purchased an ultraviolet Balenciaga zip-around wallet for ~$293. I promptly paid and received an order confirmation.

I didn't hear anything else. Then in the eighth day, the seller commented that she didn't check her email. She would ship the wallet that day. VC received the item on the 11th. Shipped it from France on the 13th and I received it in the US on the 16th.

It's absolutely beautiful. It was listed as being in very good condition, but it's brand new. 💜💜💜

View attachment 2864480

beautiful wallet!

 

[ksadowski]

beautiful wallet!

Thank you! 💜💜💜

 

[hopingoneday]

In a word, like so many others, my experience with the VC was… AWFUL. It took them forever to ship out the item (Chanel jacket) after payment- about a week to ship it and almost another week to get to me. By the time I received it, I had literally one or two days' window to return it. The item was not as described ("like new"), when it actually turned out to be both slightly stained AND altered – seams had been opened and shoulder pads had been taken out. I returned it for a reason "not as described," but never heard back from VC. It took multiple phone calls and emails and over seven weeks to get a refund, and no apology. I would never deal with them again.

 

[rainnebeauxday]

In a word, like so many others, my experience with the VC was… AWFUL. It took them forever to ship out the item (Chanel jacket) after payment- about a week to ship it and almost another week to get to me. By the time I received it, I had literally one or two days' window to return it. The item was not as described ("like new"), when it actually turned out to be both slightly stained AND altered – seams had been opened and shoulder pads had been taken out. I returned it for a reason "not as described," but never heard back from VC. It took multiple phone calls and emails and over seven weeks to get a refund, and no apology. I would never deal with them again.

Horrifying!