Vestiaire Collective experiences?

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#601
So, my first item sold, but the mail which contained the sell announcement did not have any attachment (with the shipping papers), neither did the link to the slip on the site work properly. So, they probably send the announcement even if they have not finalized the shipping slip..? Shouldn't the shipping papers/ slip be standard so no need for a delay..?

If they send you an email urging you to ship within 48 hours, then they must make it possible. Big sigh. I posted a comment about shipping for the buyer under the item, so that at least he or she knows what's happening.

By the way, they refused one of my Other Brand items, although they have a similar item from another seller online.
 
#602
varvara said:
OMG.... I just read ALL 38 pages of this subject, can you believe?! Lol...

Reason? 10 days ago (Dec 30) i purchased an item (7k Euro) and it seemed to me, this site was slow. No info, no email... Very hard to connect w them, you need to wait forever or re-dial several times to get to speak w one of their workers...

I travel to Paris and South of France quite often, so I am well aware of their "i dont speak english" attitude and just try to deal w it, though i find it just annoying... But when one CR of VC told me this over the phone, i was more than annoyed- english should be one of top conditions when recruiting their team. They serve whole Europe and also US...

Well- point is- after 8 days (i paid the whole balance instantly w PP) it is finally going under the quality check... I personally do not havy any doubts about the authenticity of this particular item (luckily!), but i am very curios how long is this going to take... And how long will it take to arrive to the UK (had to have it shipped there as for some absolutely not known reason they do not ship where i live though i am in the EU)... I also asked about which carrier they use when sending such expensive items- i was told DHL... Anybody? Enlighten me?

I knew i would find complaints about the VC after i started to have these experiences myself (first one btw for me ever- never bought from them before) but now, after reading all this, i better pray each night so I get my item safe and fast.... Mamma mia.
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Courage, Varvara. Wishing for your item to arrive safely, please report here!
 
#603
varvara said:
OMG.... I just read ALL 38 pages of this subject, can you believe?! Lol...
Reason? 10 days ago (Dec 30) i purchased an item (7k Euro) and it seemed to me, this site was slow. No info, no email... Very hard to connect w them, you need to wait forever or re-dial several times to get to speak w one of their workers...
I travel to Paris and South of France quite often, so I am well aware of their "i dont speak english" attitude and just try to deal w it, though i find it just annoying... But when one CR of VC told me this over the phone, i was more than annoyed- english should be one of top conditions when recruiting their team. They serve whole Europe and also US...
Well- point is- after 8 days (i paid the whole balance instantly w PP) it is finally going under the quality check... I personally do not havy any doubts about the authenticity of this particular item (luckily!), but i am very curios how long is this going to take... And how long will it take to arrive to the UK (had to have it shipped there as for some absolutely not known reason they do not ship where i live though i am in the EU)... I also asked about which carrier they use when sending such expensive items- i was told DHL... Anybody? Enlighten me?
I knew i would find complaints about the VC after i started to have these experiences myself (first one btw for me ever- never bought from them before) but now, after reading all this, i better pray each night so I get my item safe and fast.... Mamma mia.
Click to expand...

All of my item bought and sold have been taken by fedex. The item was probably delayed by the seller not shipping fast enough, the holidays etc. Once in QC, it should proceed quickly. Items I've sold have been processed through QC at least the day after arrival.
 
#607
varvara said:
OMG.... I just read ALL 38 pages of this subject, can you believe?! Lol...

Reason? 10 days ago (Dec 30) i purchased an item (7k Euro) and it seemed to me, this site was slow. No info, no email... Very hard to connect w them, you need to wait forever or re-dial several times to get to speak w one of their workers...

I travel to Paris and South of France quite often, so I am well aware of their "i dont speak english" attitude and just try to deal w it, though i find it just annoying... But when one CR of VC told me this over the phone, i was more than annoyed- english should be one of top conditions when recruiting their team. They serve whole Europe and also US...

Well- point is- after 8 days (i paid the whole balance instantly w PP) it is finally going under the quality check... I personally do not havy any doubts about the authenticity of this particular item (luckily!), but i am very curios how long is this going to take... And how long will it take to arrive to the UK (had to have it shipped there as for some absolutely not known reason they do not ship where i live though i am in the EU)... I also asked about which carrier they use when sending such expensive items- i was told DHL... Anybody? Enlighten me?

I knew i would find complaints about the VC after i started to have these experiences myself (first one btw for me ever- never bought from them before) but now, after reading all this, i better pray each night so I get my item safe and fast.... Mamma mia.
Click to expand...


I sell with them but have never bought anything yet ! Please keep us posted !
 
#609
You should get a confirmation email with a postal voucher attached , once payment has cleared from the buyer. It can vary from instant to a few hours, depending on buyer. Once you get your email, click and download/print your voucher. Then call the courier , (numbers are provided with the email link) and that's it. VC uses DHL here in UK . VC will also send you an email to remind you to send if they haven't received your parcel in 3 days of sale. 😄
 
#610
Wenuk said:
You should get a confirmation email with a postal voucher attached , once payment has cleared from the buyer. It can vary from instant to a few hours, depending on buyer. Once you get your email, click and download/print your voucher. Then call the courier , (numbers are provided with the email link) and that's it. VC uses DHL here in UK . VC will also send you an email to remind you to send if they haven't received your parcel in 3 days of sale. 😄
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I received the email below, but the link to the voucher is not working. So, is this because the buyer's payment has not cleared?

ImageUploadedByPurseForum1420827856.969215.jpg
 
#611
Oh no worries. This happened to me once, link didn't work. I just phoned VC and they will send you another link. The new link will have a new waybill number, so just make sure they link the 2 together, or else they will keep sending you reminders. Make sure you have the number of your item when you ring them.

Hope this helps ! 😄
 
#613
Wenuk said:
Oh no worries. This happened to me once, link didn't work. I just phoned VC and they will send you another link. The new link will have a new waybill number, so just make sure they link the 2 together, or else they will keep sending you reminders. Make sure you have the number of your item when you ring them.

Hope this helps ! 😄
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Okay, thanks!
 
#614
Hi all... An update- my item is STILL in quality control... Since thursday! It was a 100% authentic item in perfect condition, sold by a premium high-ranking member... I am getting really annoyed.
 
#615
varvara said:
Hi all... An update- my item is STILL in quality control... Since thursday! It was a 100% authentic item in perfect condition, sold by a premium high-ranking member... I am getting really annoyed.
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Well I'm on the other end!
Am a premium member sold a brand new and of course authentic bag and it's been in quality control for at least that long too... This is ridiculous!
 
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